Haven’t received my order and contacted you twice. Still no contact however, item now located (postie had put it under a bush behind an external wall…. Which he’s never done before lol).
Yritys on vastannut
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Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I have not yet received the item. I have already written to you to advise that my parcel was in Edinburgh mail office on 11.6.25 and royal mail were unable to give me further details of expected deli... Näytä lisää
I bought Tom Ford F Fabulous 1000ml … £860 , didn’t smell like my genuine TF , I’ve contacted them I was concerned they will not answer, but was good communication straight away …sent it back and the... Näytä lisää
Was very skeptical about buying from this website as I’ve never heard of them before and prices are cheaper than other websites. I ordered a Fenty beauty blush that is out of stock everywhere- Took th... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
At Fragranza UK we offer wide range of women & men perfumes, fragrances, cosmetics & beauty products at honest prices. We house leading Brands such as Gucci, Parada, Hugo Boss, Calvin Klein and many more . We also offer range of celebrity fragrances such as David Beckham , Britney spear,Beyonce, Katy Perry, Rihanna.
Yhteystiedot
Manchester, Manchester, Yhdistynyt kuningaskunta
- hello@fragranza.uk
- fragranza.uk
4,5
Erinomainen
273 arvostelua
Ei ole vastannut huonoihin arvosteluihin
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Good site to work on quick delivery and…
Good site to work on quick delivery and right price.
20. heinäkuuta 2024
Content of bottle as described but I…
Content of bottle as described but I responded to an advert for a clear glass bottle. This is an opaque green bottle
16. heinäkuuta 2024
Wonderful so pleased with my most…
Wonderful so pleased with my most favourite product
4. heinäkuuta 2024
Great product at great price
18. kesäkuuta 2024
Great service at a really good price
Great service at a really good price. Delivery was via Royal mail just as they agreed. We will use again without doubt.
18. kesäkuuta 2024
Great selection and prices
Fragranza UK always have the perfumes I can't find other places including duty free. They also have fantastic prices.
4. kesäkuuta 2024
Quick delivery
Quick delivery, we’ll packaged. Tracking number provided. Item exactly as pictured and described
13. maaliskuuta 2024
Good value and well packed
Good value and well packed. Feedback to email/chat needs improving! However, overall I am happy with the product and service. I would recommend Fragranza on that basis.
28. helmikuuta 2024
Very good price and delivered quickly
13. helmikuuta 2024
AVOID THIS WEBSITE
Ordered a perfume set with 48hr delivery and after 3 days I get an email saying they are issuing a refund. I've had no notification of why this is or any form of apology. Terrible service, avoid this website!
24. tammikuuta 2024
Oma-aloitteinen arvostelu
Good price and very quick delivery
16. tammikuuta 2024
website has issues, Jan 2024
Edited due developing situation:
I found fragranza.uk through a Google search for perfume. I placed an order and the money was debited from my account. Within minutes the order was cancelled with no reason, after a day or so a refund was issued and i received it a few days after that. Not too bad. I did try to reach out to them for the reason of cancellation but am still waiting for any type of response. Some things I identified on the website though are as follows.
1) some areas of their website say to contact customerservices at fragranza.uk but this email isn't active.
2) the other email mentioned on their website is hello at fragranza.uk, this seems to be the correct email.
3) the contact number listed on the website is 03337727469 and this isn't their number, it connected to a random person's mobile number.
4) When reaching out to customer support via their on-website chat service all I got were automated responses and no actual human contact or answers.
5) The website says its made by someone called "Markhoor", all one word, and links to a dead end.
I was initially fearful of a potential scam, but did get my refund in the end. Perhaps the above items identified are just down to a poor website design. If I do get a reason for cancellation I will change and update my review as I have done twice already.
Upgraded to a 4 star so far.
10. tammikuuta 2024
Oma-aloitteinen arvostelu
Stay away from this company
Stay away from this company! I repeat, Stay away from this company!
I ordered from before Xmas and still haven't received my parcel or a refund. They are all over the place.
There is no one to talk to , but automaton machines. Everything you try to do on their site to get your parcel or your money back doesn't work.
STAY AWAY FROM THIS COMPANY!!
1. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fragranza UK
Hi,
Sorry for the inconvenience, your order was despatched on next day delivery on Royal Mail. The parcel tracking showing in transit most probably Royal Mail has lost the parcel. We already have issued a full refund, you got in touch with us during the holiday period and we were closed. Still on our website live chat, one of our agent responded to you and assured you that if you don't receive your parcel we will take full responsibility and we will issue you a full refund. See below the chat response from our agent:
Hi Gary , yes I can see the tracking showing still in transit
We will get in touch with Royal Mail and try to sort this out
In case of lost parcel we will issue you a refund
So no need to worry .
Not sure how can you say that there is no one to talk to and also it is Royal Mail's fault they lost the parcel.
We have issued a full refund, we just wanted to make it clear and preserve our good service.
Thanks
Great Service
I have had many issues with other perfume suppliers but Fragranza deliver quickly.
25. marraskuuta 2023
Quick delivery Good price
8. joulukuuta 2023
Item was delivered promptly
Item was delivered promptly. The item matched the descriptions provided.
6. joulukuuta 2023
All good
Good choice of beauty products and payment methods. Items reasonably priced and delivered well packaged and quickly.
Will shop here again and recommend to family and friends.
1. joulukuuta 2023
good price promptly delivered
29. marraskuuta 2023
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