If you are looking to start a company
If you are looking to start a company, I warn against using:
1) onlinecompany.com.au
2) formacompany.com.au
3) trustdeed.com.au
4) Deed Dot Com Dot AU PTY LTD
All four are the same company that have just been rebranded.
With respect to my Experience:
1) They have very poor customer service, several times the consultants would outright lie and/or provide misleading information if it would get you off the phone, getting conflicting information depending on the consultant you got.
2) They over promise and under deliver – they promise to create a company and deliver the documentation within a day, however this took over a week.
3) MOST CRITICALLY - They refuse to take accountability – the work that the team produced was riddled with errors – in some instances, instructions for the person filling in the template were left on the finished document e.g., the words “(DELETE ONE)” was present in the constitution.
Upon pointing these out to their customer service reps I was advised:
A) to correct the errors myself with a pen (for the printed docs by scratching out the errors and writing in corrections)
B) Recreate the documentation in word myself and print it out if I want a correct copy.
Their team refused to correct them in the system and reprint out the documents, so if I want to get these corrected, I will need to engage real professionals to have this sorted.
Don’t go through these guys – however if you don’t take my advice and do, I can’t stress enough that you go through all the docs with a fine-tooth comb.