Foodhub For Business UK Arvostelua 

Had to give one star because it won't let you give minus or no stars. This company is that shonky that it's very name triggers banks fraud and loss detection software notifying them of suspicious behaviour. I'd never heard of them let alone used them but it didn't stop them deducting 2x $250 from my card between Xmas and New Year. We didn't pick it the bank notified us as they are well aware of their illegal activities. Bank are happy to confirm well get our funds back and they will provide the details to AFP and the ACC. Avoid Foodhub like the plague, you've been more than warned, look at the reviews.

Cannot give -5 stars.
STRONG WARNING DO NOT USE THIS SERVICE! Fraudulent Activity.
I used this service once, 27/10/23, not by choice. This order was cancelled directly, money refunded.

Tonight, I noticed $242.16 charged to my card by FOODHUB.
My Card details are never stored as suggested by FOODHUB, who requested proof.

Online chat not helpful.
No timeframe of when a resolution will be provided nor assuring me their website is actually secure.

9/2/24: Update: Banking Institutions Fraud team advised a second charge of $429.16 declined as card already cancelled.

FOODHUB finally provided details of order placed: name, email, mobile, order amount, order time and IP address that traced back to Tamworth NSW.
Time order was placed, this Store was closed. The validity of details is of concern.

FOODHUB suggested I speak with my bank for a refund.
I suggested they continue to investigate, and secure their services.

Placed an order and waited 15 minutes before I received an email saying the order was cancelled and I had to wait 5 business days for my refund. I then had no food and no money and FoodHub are not responding to any contact requests.

what the hell. ordered a meal for my elderly mother on her birthday. meal was never delivered, and I keep getting stupid excuses when asking for a refund. I spent $70 and all they can say is technical issues. WHERE IS MY REFUND. this is completely unacceptable. not only did she not have dinner, I have been out of pocket for 2 MONTHS.

Very disappointed with their service. I tried to give feedback regarding their service and a disappointing takeaway and they were unhelpful, not interested.
A new App promotion didn’t work, the food was poor and all they did was to tell me to get in touch with the takeaway……..my transaction was with FoodHub?

This company does not even deserve 1 star. This is by far the worst delivery service I have used in my life. Order placed at 8.30pm does not get delivered by 10.30pm even though the restaurant is 6 mins away. The service has no customer care and absolutely no way of being contacted. It needs to get reported to consumer rights so no one else gets fooled by their false commitments to deliver food.

Will not remove me from their email lists despite repeatedly unsubscribing. I have had to complain to DIA NZ who manage spammers under NZ law.

I've never used Foodhub but a restaurant I've ordered take-away meals from obviously does. Now I've been repeatedly spammed by Foodhub, despite repeated opt-outs, messages and emails. I received an email from them saying that I should contact the restaurant, even though the spam is coming from Foodhub. I did this, they say they have had a number of complaints and would chase up Foodhhub, who should have removed me from their list. I've now placed this in the hands of the ACMA.

Food was luke warm by the time the driver dropped off everyone else’s food and finally got to my place.

Currently trying to obtain a refund for an order that was cancelled by the takeaway operator who responded saying they would refund immediately. Takeaway operator was closed at the time (unknown to us and hours not published on the site)
Keep having to supply the same info over and over. Still waiting on the refund

I wish there was negative stars. It’s been two hours and never received my order. When we called they told us to wait 10-15 minutes ridiculous. Don’t bother ordering and save your money some where else.

Ridiculous how they take your mony even when the order hasnt been accepted 2 orders cancelled so i have wait for over 25£ back

Disgusting lack of service. No driver to pick up meal nearly an hour after being prepared, picked it up myself. Will never use foodhub again.

1 hr and still did not get our food, I rang the driver which foodhub gave me. His name talha, he picked up, I asked where my food was, he said he was at the hotel picking and waiting, and then asked me who I was, and I told him we are waiting for our food from royals then he hung up on me and blocked me.
Foodhub fire this guy.

Oh wait, so now my partner gets a message saying it's delivered, there is no delivery hahah joke!!!

Decided to order through uber eats

Far too slow, food was cold. Couldn't find a contact no. Tracking didn't work.

Why do we get charged 50 pence for your company for what you say markening. bit of a rip of 50 pence per customer money for you for what??? rip off

As a business that used Foodhub it’s terrible. The worse decision I’ve ever made.

Couldn’t understand basic Australian tax law and step up my receipts to show the GST on them. So I said I couldn’t use the system.

It got sent back in August and yet they continued to take the $12 service fee from my account.
That finally ended in November after lots of stressful phone calls.

Just today I get a phone call asking why I’m not using the system and that I owe $440. And if it’s not paid I’ll be put on a Bailiff's list. Wow.

I have also reported this company to ACCC

Took 2 payments for the same order twice terrible service didn't care at all about taking money out of my account that didn't belong to them.Terrible customer service there think its ok to take money out of people's account that doesn't belong to them hate them people do not use them there awful with rude staff wish I could give them no stars

On line chat is hopeless. Promise the world & give nothing. Haven't used them before & won't again. Takeaway did the delivery themselves but by the time we received the food it was mostly cold. You shouldn't advertise a service you can't supply. Absolutely hopeless. More than disappointed 😞😞