Fogattiliving Arvostelua 

Terrible customer service. Shop a different brand. When there's problems they don't help.

Called with an issue with tankless water heater and they responded say day i emailed them . Within 24 hrs I had a new hot water heater sent out to replace other one. Great customer service and very quick with responses. Overall great exspieance will recommend them for anything. Thank you Fogotti team

We purchased the Instashower Ultra and was hesitant about getting it but after using it on our first outing all I can say is it’s amazing! We had an issue with the door sizing when we purchased it and called customer service they were able to get the right sized door for our unit figured out and within two days it was sitting on my doorstep. Installation was super easy and probably took less than two hours from start to finish. And if you do run into any issues the customer service department is top notch! Great addition to our camper. Thank you Fogatti!

Two weeks ago I received a mini split AC
I came to me leaking coolant so the team tried to get me a replacement unit but they don’t know when it will be in stock again so they are issuing me a refund.
I put 4 out of 5 just because I am sad that I can’t get a replacement.

I had an issue with a cracked core on my Instashower 8 Plus. Upon advising Fogatti customer care, they evaluated the situation have gone over and above the call of duty! I received a replacement unit in about a week. I was expecting a replacement core and got a complete replacement unit.

Thanks again for your professionalism and fantastic service. I look forward to installing it!

They have been extremely helpful and even though they didn’t have to help me out, they did. I am very impressed with how they have managed to help me with my situation with my instashower 9 issues on both times I’ve had to reach out to them. First time under warranty and they have replacement parts to me very quickly, second time outside of warranty and they were able to help me out!!! Very impressed!

The quick response and the attention to detail was great. It was a pleasure doing business with this company! 😊

I recently purchased a Fogatti InstaShower 9 Pro to replace the original Girard tankless water heater in my RV, and I couldn't be happier with the experience.

I'll admit I was a little nervous going into the project. Replacing a major RV component often turns into a much bigger job than expected, and I was prepared for complications. Fortunately, the entire process was the exact opposite.

From ordering to installation, everything went smoothly. The unit fit well, the installation was straightforward, and the support team was responsive and helpful whenever I had questions. Once installed, the InstaShower 9 Pro worked flawlessly right from the start.

The hot water performance has been excellent, and the overall quality of the product has exceeded my expectations. It's rare these days to buy something that actually lives up to the marketing claims, but this one did.

Thank you to the Fogatti team for a great product and outstanding customer support. I would absolutely recommend the InstaShower 9 Pro to anyone looking to upgrade their RV water heater.

very disappointed the instructions were terrible most disappointing unit I bought it over three weeks ago and still fighting to get the right parts it's been a nightmare the duck Work is a piece of fabric it shows you how to hook one piece up and not the other piece instead of giving you a piece of metal they give you a piece of fabric come on now then they don't even tell you how to hook it up now it's up there it's not working it sure ain't no instant cool then when you ask questions no one knows no answers about anything if I don't get it straightened out I will definitely be sending it back I never heard of a unit where the return unit is blocked by the cover there is no opening for the air to return up through the unit at it's blocked by the base plate should've had a whole cut of that and a grill put on it for the return doesn't make no sense to me nothing about the whole thing if you're gonna design something design something for a return grill so the air does a complete loop and then you asked about something and they can't even tell you if they don't straighten it out this week they're gonna have they are gonna have to send someone to take it back off the top of the RV three weeks now I've been dealing with this I am done

I purchased the Fogatti InstaShower Ultra (66,000 BTU). It arrived sooner than expected, and I also received two doors by mistake. After a few emails with their team, I was able to return the extra door with no issues, even though I wasn’t charged for it.

The installation went perfectly and was much easier than I expected. After installing it, I did run into a problem where the water temperature wasn’t reaching the correct level. Their customer service and technicians walked me through a step‑by‑step troubleshooting process over email. We eventually discovered the issue was with my bypass valve. Once I removed the bypass valve, the water temperature increased significantly.

I want to say that throughout the entire process, Fogatti’s customer service was patient, helpful, and quick to respond. That level of support is what makes me a loyal customer.

John over at customer service did a fantastic job. My unit was leaking on a Saturday spoke with John gave me the proper steps to file a warranty less than seven days I receive my replacement. I highly recommend this company, especially with their warranties are fantastic and they back it up. Thank you guys so much. You guys just made my camping experience even better.

I ordered a furnace with a door. The door, which was packaged separately, was an open box item: the door was inside a plastic bag and the screws' bag was opened while still tie wrapped to the door; the screws were scattered outside the plastic wrapped door. There was also what looks like a smeared stamped number on the inside part of the door.

I emailed Fogatti as soon as I received and opened the box. A few days later, not hearing back from them I decided to call. (This is why I am giving 4 stars)

I received great customer service. They asked for pictures. Since the door was in brand new condition, I asked for a partial refund and a set of screws, since some were missing. My request was granted.
There was a little bit of back and forth in the process, but overall, it was a smooth one.

I had initially written a review and included pictures with the intent to edit with an update. I am unable to find my initial review, so I decided to write a new one.

Also, I have not yet installed the furnace or the Insta 7 tankless water heater I purchased because, well, projects tend to take longer than expected. I will be writing a review on those products.

Great Customer Service! Was missing a part with my Rv and Fogatti had top notch service and got the part sent to me right away! Will order again!

The tech group was great. They answered my call and got started fixing the problem. After some troubleshooting they had my water heater running like it was supposed to be and I got hot water. Thanks tech support

I bought a Fogotti 9 to replace my suburban water heater in my 2023 Rockwood 8337rl . It was easy had to do a tiny trim because they cut mine with one round edge but it was simple and easy to replace. I would buy again and I’ve already told many people. I love it and it works great the Bugatti of Water Heater!!!!

I ordered a pressure relief valve. First order UPS lost. I explained to them that I was in desperate need of it and would even pay or send a label for them to Next Day Air. Rep told me they couldn't do NDA even though they ship UPS. So after 3 days and another phone call they then inform me that they are resending the package. This time they shipped it USPS, which is even slower. After waiting another 10 days, USPS too lost the package. This time it was Fogatti's fault for manually entering my home address with the wrong #'s. Poor service and horrible way to try and handle the mistake or mistakes. I just asked for a refund cause they seem to not be able to do the one thing they are in business to do!

I purchased a Fogatti InstaShower 8 Plus, 55,000 BTU RV Tankless Water Heater - in September of 2023 to install into my vintage travel trailer renovation.

the unit was not installed until May of 2025 and for the first two trips worked AMAZING. All the on demand hot water we needed.

On the third trip - the heater did not work properly. I called customer service and they were understanding and helpful. They walked me and my plumber through testing the unit and even though it was out of warranty - sent me a replacement part.

Unfortunately when the plumber went to install the part it was recognized that there was a defect from manufacturing and the replacement part did not correct the problem

after deciding that it was costing more to keep having the plumber come out for repairs - I asked for and was granted a discount on an upgraded unit.

I look forward to getting the new Insta Shower Ultra and trust it will be smooth showering from here on out. It gives peace of mind to know that this company stands behind their product and that courteous and helpful customer support is just a phone call away.

I mistakenly ordered the wrong model for myself.I called the support team and they where very patient, helpful and compromising.i got a response swiftly and will be using in the future thanks the the customer support.I appreciate there time.

I wanted to replace my existing water heater with the 6 gallon tank, but after receiving it, I realized it unfortunately wouldn’t fit in the space. I contacted customer support and was easily able to return the water heater!

Hello I recently had a issue with my indoor Tankless hot water heater Series Insta-comfort 145 stop working and had a Technician come out and confirm it has a bad Gas Valve. After contacting Fogatti I was told I was just out of the warranty period but would see what they could do about replacing the part. In just 24Hr They Responded and told me they would send me a new Gas Valve for my heater and also a Cd on how to install the part myself. So i am giving Fogatti a 100% POSITIVE REVIEW for going above and beyond what they had to to get me the part I need for my heater even out of the warranty period. so Thank You Thank you Thank you Fogatti you have me hooked as a customer for life now. I will definitely buy Fogatti again for any of my hot water needs in the future. Sincerely Edward Mitchell one of your very satisfied Customers for life!!!