FlyWorldClass.com Arvostelua 612

Vastaus yritykseltä FlyWorldClass.com

18. kesäk. 2021

Hello Emanuel,

Thank you for taking the time to leave a wonderful review of your booking experience with us. We are pleased to have been of service to you by booking the best airfare for your trip. We genuinely look forward to assisting you again with your future travel needs.

-The Fly World Class Team

Vastaus yritykseltä FlyWorldClass.com

18. kesäk. 2021

Hello Clay Brindle,

Thank you for taking the time to leave a wonderful review of your booking experience with us. We are pleased to have been of service to you by booking the best airfare for your trip. We genuinely look forward to assisting you again with your future travel needs.

-The Fly World Class Team

Vastaus yritykseltä FlyWorldClass.com

18. kesäk. 2021

Hello Rich,

Thank you for taking the time to leave a wonderful review of your booking experience with us. We are pleased to have been of service to you by booking the best airfare for your trip. We genuinely look forward to assisting you again with your future travel needs.

-The Fly World Class Team

Vastaus yritykseltä FlyWorldClass.com

9. kesäk. 2021

Hello Chuck & Judy,

Thank you for taking the time to leave a wonderful review of your booking experience with us. We are pleased to have been of service to you by booking the best airfare for your trip. We genuinely look forward to assisting you again with your future travel needs.

-The Fly World Class Team

Vastaus yritykseltä FlyWorldClass.com

27. toukok. 2021

Hello Marilene,

Thank you for taking the time to leave a wonderful review of your booking experience with us. We are pleased to have been of service to you by booking the best airfare for your trip. We genuinely look forward to assisting you again with your future travel needs.

-The Fly World Class Team

Vastaus yritykseltä FlyWorldClass.com

27. toukok. 2021

Hello JMS,

Thank you for taking the time to leave a wonderful review of your booking experience with us. We are pleased to have been of service to you by booking the best airfare for your trip. We genuinely look forward to assisting you again with your future travel needs.

-The Fly World Class Team

Vastaus yritykseltä FlyWorldClass.com

12. toukok. 2021

Hello Angela,

Thank you for taking the time to leave a wonderful review of your booking experience with us. We are pleased to have been of service to you by booking the best airfare for your trip. We genuinely look forward to assisting you again with your future travel needs.

-The Fly World Class Team

Vastaus yritykseltä FlyWorldClass.com

19. huhtik. 2021

Hello ED,

Thank you for taking the time to leave a wonderful review of your booking experience with us. We are pleased to have been of service to you by booking the best airfare for your trip. We genuinely look forward to assisting you again with your future travel needs.

-The Fly World Class Team

Vastaus yritykseltä FlyWorldClass.com

14. huhtik. 2021

Hello Chris & Sophie,

Thank you for taking the time to leave a wonderful review of your booking experience with us. We are pleased to have been of service to you by booking the best airfare for your trip. We genuinely look forward to assisting you again with your future travel needs.

-The Fly World Class Team

Vastaus yritykseltä FlyWorldClass.com

13. huhtik. 2021

Hello Tony,

Thank you for taking the time to leave a wonderful review of your booking experience with us. We are pleased to have been of service to you by booking the best airfare for your trip. We genuinely look forward to assisting you again with your future travel needs.

-The Fly World Class Team

Vastaus yritykseltä FlyWorldClass.com

12. huhtik. 2021

Hello Anni,

Thank you for taking the time to leave a wonderful review of your booking experience with us. We are pleased to have been of service to you by booking the best airfare for your trip. We genuinely look forward to assisting you again with your future travel needs.

-The Fly World Class Team

Vastaus yritykseltä FlyWorldClass.com

30. maalisk. 2021

Hello Don,

Thank you for taking the time to leave a fantastic review of your booking experience with us. We are very pleased to have been of service to you by booking the best airfare for your trip. We look forward to assisting you again with your future travel needs.

-The Fly World Class Team

Vastaus yritykseltä FlyWorldClass.com

23. maalisk. 2021

Hello Younghan,

Thank you for taking the time to leave a great review of your booking experience with Neil. We are so delighted to have been of service to you by booking the best airfare for your trips. We look forward to assisting you again with your future travel plans.

-The Fly World Class Team

Vastaus yritykseltä FlyWorldClass.com

13. tammik. 2021

Hi Naumara,

We thank you for your patience and share in your frustration as the airline has taken a significant and unreasonable amount of time to refund you. We as much as you would like the airline to expedite their process to provide this to you.

First and foremost it is important to address inaccuracies expressed in your review that are completely and factually false. We have been in correspondence for months, and it is regrettable your review does not take into account the context of those correspondences.

1. You were indeed booked on a valid ticket and there is a record of it.
This can be confirmed on credit card statements which show that the operating airline was the one to process payment for your tickets. You additionally received a confirmation document that was generated from the airline website.
Given the fact that your ticket was issued and a charge was made by the airline for the reservation, the lack of record may have been a grave miscommunication on the part of one airline representative you spoke. The truth is the status of your ticket is not able to be modified due to a credit card dispute you had made which limits the ability to access a reservation for modifications. This fact has been addressed months ago.

2. You are due a refund and your money is not gone.
It is true that the refund is significantly being delayed by the airline, but to no fault of Fly World Class. We have followed all proper steps and protocols to get is processed as expeditiously as possible. However, the credit card dispute placed for part of the transaction created significant issues. Additionally, the airline's staffing changes due to the pandemic result in the significant delays to process a refund.

Despite a misrepresentation of our service through a false and defamatory review, we now as always are committed to consistently providing you and all our customers with excellent service. While it is very disappointing that after repeated mutual understandings of the facts, we are at your blame regardless of fault.

Do know that now, as always, we will certainly be keeping you informed with any updates regarding your refund as soon as the airline provides us with an update. We sincerely look forward to the airline providing you with the due refund directly to your credit card.

-The Fly World Class Team

Vastaus yritykseltä FlyWorldClass.com

26. maalisk. 2021

Hello Zar,

Thank you for taking the time to leave us a review. We are super glad to have been of service to you by booking airfare for your travel plans on British Airways. We see you left four of five stars, and appreciate your feedback which helps us understand what could have been improved. Overall we are delighted that you are happy with the service you got from Jason!
We definitely will be sure to use your feedback for training purposes in addressing how we explain things to our clients. To do so now, we just want to explain that we refer our customers to reach out to us as we are your ticket supplier and often times changes need to be handled by the agency through different channels than for tickets that are directly booked with an airline. This also ensures that we are up to date on the status of an itinerary to better assist with any subsequent changes or cancellations that may be required.
With that explained, we are so glad that BA was kind in offering you a direct upgrade via social media!

Again, we would like to thank you for booking with us and we look forward to assisting you with your future travel plans.

-The Fly World Class Team

Vastaus yritykseltä FlyWorldClass.com

Päivitetty 11. jouluk. 2020

Hello Emma,

Thank you for taking the time to leave us a review. We sincerely regret the experience you had in London when trying to board your originally booked itinerary. Fly World Class prides itself on not only excellent service but for being a great value. In some ways, we missed the mark on that in regards to our communications with you, and we would like to sincerely apologize for that. As an organization, we value customer feedback as it helps us strive for constant improvement as it allows us to better understand our clientele and their experiences.

Your situation is really complex and while not ideal, we truly hope that in perspective of everything holistically, you will have a more positive reflection on the overall experience as you were able to miraculously circumvent Australia's 14 day government mandated quarantine.

Allow us to say that we confidently do not solicit ourselves as experts in the immigration (visa) field as it is both complex and ever-changing. Our goal is to provide our clientele with first and business class tickets at a fair and reasonable value. If the notion of being a travel agency made any unspoken or unwritten implications that we can provide immigration advice, we regret that misrepresentation. We are sure to include in our contract terms and conditions that our passengers are responsible for any passport and entry requirements of their destination.

As travelers such as yourself going to Australia are aware, the number of passengers allowed to enter the country is limited which effects airline schedules that are volatile, usually with limited advanced notice to schedule changes. We share in the frustration you and every traveler attempting to return to Australia face as these trying times make getting home a delayed and seemingly impossible task. We are glad to have been of service to you and assisted you in booking your tickets and getting you on a viable itinerary back home in line with our ticketing agreement contract that you had signed and completed.

In taking the time to thoroughly review and to the best of our understanding interpret why you were denied boarding, we are left with an unclear answer. Our role, solely as a provider of tickets, contradicting information from airlines and government agencies regarding restrictions, and the mismanaged enforcement of travel regulation practices seems to have resulted in an unfortunate turmoil. However, it also created what seems to be a rare and isolated opportunity that aided you in traveling from Europe to Australia without ever undergoing a quarantine on arrival.

Based on the Australian government website with travel information pertaining to the pandemic: covid19.homeaffairs.gov.au, there is no mention of exclusive flights or routings from New Zealand that are a quarantine free flight upon disembarking in Australia. The website does mention that the "safe travel zone is an agreement with another country to travel to Australia quarantine-free, provided a traveller has not been in a COVID-19 outbreak location in the last 14 days." At this time New Zealand is the only country on that list. Which makes it highly unusual but situationally fortunate that you were able to transit through New Zealand to arrive in Australia.

We and we presume you would be perplexed at the fact that you were denied boarding because of your originally booked flight from New Zealand to Australia, however you were not denied boarding based on the safe travel zone requirements a few days later. It seems to have been a fortunate oversight by the airlines and airport immigration to have allowed you to successfully travel.

It is important that we address the unpredictable volatility of ticket pricing to Australia. Due to the government mandate limiting passengers entering Australia drives prices up as flights get cancelled. It is a remarkably unfortunate predicament that results in inflated fares once the apparent operating flight is made clear. While the fare certainly increased exponentially, we were still thankfully able to get you the best pricing available.

The steps of your journey home and that of many Australians has been far from ideal, we are so honored to have been able to get you there. We are also glad that you were able to miraculously board the quarantine free flight as per your request, that enabled you to avoid entering the mandated quarantine requirement.

As mentioned before, we look to our customer feedback to understand how we can improve, and will certainly reference your experience going forward. We also additionally would like to invite you to continue the conversation by emailing us at: sales@flyworldclass.com so we can continue to assist you and learn more about your experience.

We sincerely thank you for booking with us, and wish you a festive and safe holiday season.

-The Fly World Class Team

Vastaus yritykseltä FlyWorldClass.com

13. marrask. 2020

Hello,

Thank you for taking the time to leave an awesome review of your booking experience with Elle. We are happy to have been of service to you by booking the best airfare for your trip. We really look forward to assisting you with your future travel plans.

-The Fly World Class Team

Vastaus yritykseltä FlyWorldClass.com

26. maalisk. 2021

Hello James,

Thank you for taking the time to leave us a review. We regret any poor experience you may have incurred while using our service due to pandemic related refund delays imposed by airlines. Highly discounted tickets are subject to airline and consolidator fees when making changes, cancellations for credit and cancellations for refunds.

The charge for the tickets was charged directly to your credit card by the airline and any delay in refund was a result of that airline directly. This is due to a delay in the airline processing the refund once requested. With that said, we are extremely glad the airline was able to confirm the refund being issued at the beginning of December, making it at least one month earlier than the originally anticipated and expressed timeline.

We understand that your experience was not up to our world class standard as a result of pandemic related airline processes and airline/consolidator fees. We look forward to having the opportunity to regain your trust and business and would like to thank you for booking with us.

-The Fly World Class Team

Vastaus yritykseltä FlyWorldClass.com

13. marrask. 2020

Hello Victoria,

Thank you for taking the time to leave a fantastic review of your booking experience with Kevin. We are very pleased to have been of service to you by booking the best airfare for your trip. We genuinely look forward to assisting you with your future travel plans.

-The Fly World Class Team

Vastaus yritykseltä FlyWorldClass.com

26. maalisk. 2021

Hello Andrew,

Thank you for taking the time to leave us a review. We genuinely regret any poor experience you may have incurred while using our service as a result of ever-evolving changes in global travel. We understand that your experience was not up to our world class standard, and we want to be certain to address your experience.

Firstly, we would like to assure you we are ASTA affiliated, and have not had a lapse in such affiliation. The ASTA website can be challenging to navigate, and regrettably led you to incorrectly believe we are not affiliated. Do know that we can be searched by typing the name: "Fly World Class" under the "Member Directory" which will direct you to our member profile. Searching our url: flyworldclass.com or not properly spacing each individual word yields no results. You can confirm our affiliation on the ASTA website with the following link:

https://my.asta.org/organization?ID=900275096&firstName=Jack&lastName=Ziadeh&companyName=Fly%20World%20Class,%20LLC

Regarding the experiences you and many people traveling to Australia endured in securing flights, we and many others share in the frustration that resulted from competing if not, often not updated information from various verifiable sources such as government websites. While we are indeed experienced at assisting our clientele book complex itineraries that require extreme attention to detail, we recognize that our expertise was not able to be aptly applied to your interaction with us. To be sincere, no one including ourselves has experience, let alone expertise in navigating ever-evolving regulations resulting from a pandemic that impact flight schedules, subsequently limiting arrivals on a continent to 6,000 people a week. While that does not change what happened, we would like to express our gratitude for your patience as we used our industry resources (through our network of ticket suppliers) to get you a discounted ticket. In our efforts to do so, we want to assure you we only sought out valid itineraries and provided confirmed itineraries.

Regrettably, we have no control over knowing about involuntary changes in advance as these decisions are made by the airline and/or governments based on the limited passenger flow and the impacts on each airlines business. It is clear that our best efforts were not sufficient as the valid itineraries you were ticketed on indeed resulted in schedule changes and cancellations. Subsequent available itineraries did not meet your expectations at which point we were certain to provide a full refund to resolve the matter so you could book travel elsewhere without securing a discount through us.

Again, we would like to sincerely reemphasize our genuine appreciation for your patience in attempting to assist you throughout this process and thank you for booking with us regardless that your tickets were refunded. All of us here at Fly World Class hope you were able to make the journey home safely and expeditiously and look forward to gaining your trust and business in the future.

-The Fly World Class Team