flysafair.co.za Arvostelua 

Disgraceful airline, rude staff and awful pilots. Our flight apparently could not land due to ‘heavy winds’ even though all other planes landed no problem - got diverted with no explanation as to what was going on and no options. Ended up forking out 1300ZAR on a taxi and do they want to know? Course they dont……DO NOT USE

Had a terrible experience with this airline, from an international flight in everything ran smoothly with different airlines. Once I touched down to Johannesburg it was an awful experience and was made to pay an extra R1000+ for a flight I had already paid for. Avoiding this airline as much as I can. Terrible customer service and awful start to my holiday. Shameful

They lost my kids luggages and now my kids are stranded in Cape Town. this airline is the most pathetic airlines I have ever seen in SA. they do not care about their clients/customers the only thing they care about is profits. poor customer service!!!!!!

Follow up on last review. Flysafair wanted proof of system glitch. Computers are noughts and ones if you know anything about computers. Worked for City of Cape Town for 35 years in IT. Anyone heard of intermittent problems. Customer they say not enough proof. Had to pay the R300 fee penalty and R213 to change evening to morning flight. I am a Christian and I don't lie. So leave as is. It's done and dusted. Despite Ombudsman involvement. They only negotiate. They ignored for 15 plus days past the day limit. Flysafair didn't negotiate. So you know what they are about. Honesty and customer service. In my view quite lowly rated. Try Comair. Believe it's a better choice. Just because 60% dominated by FlysafAir. Have you seen how squashed the seating is. If you are clostraphobic it could be an issue. Know some people with the possible still risk of Covid buy 2 seats next to each other for comfort and pleasure.

Follow up on previous review. If you book with Flysafair and have an emergency to cancel even a death on the family Flysafair will stick to their regulations no deviation and no refunds and you will have to fly within 12 months minus your R300 admin fee. Reason I say is that even after contacting the Ombudsman they never responded. A law unto themselves. But Karma still around. I don't have to react its the law of nature. This in spite of me being a pensioner with a yearly visit from CT to Durban after once again after changing a cruise from Durban to CT refused a refund. Change made by MSc not me. Be warned. Very short sighted. For the sake of measly R300 admin fee to be dropped they lost a customer forever.

I was on Flight FA463 CPT to DBN 10h15. Though Boarding was a bit delayed, the Captain ensured that we arrive on time. THE LANDING WAS AWESOME! SMOOTH SMOOTH SMOOTH!Thank you.
Beryl Zuma

Hats off to FlySafair staff Jamaul and Brandon, who assisted me in East London. I lost my wallet in an OR Tambo bathroom, and luckily, my friend retraced my steps and was able to retrieve the wallet from one of the cleaners. I desperately needed my licence to collect my rental so my friend approached the ticket sales desk at OR Tambo where the staff refused to assist her and told her I did not have any options. Jamul and Brandon went above and beyond to contact the supervisor at OR Tambo so that they could assist as there is a service which allows a customer to receive goods lost at the airport. This truly saved me as I was travelling for a week-long business trip that required me to be on the road most of the time. The licence arrived the same day, and I was able to book out my rental. Thank you again Jamul and Brandon. However, I think much can be done to make sure that agents are more helpful and work with the customer instead of frustrating and inconveniencing them further. A humanistic approach is always a better approach.

Flysafair, needs to pay more attention in managing ques when customers are waiting to board the plane. There is no order, today in CT , there were 3 lines all across the floor, staff are screaming for priority customers. Be grateful you are dominating the market and take care of your customers

Took a flight to Cape Town over the weekend, and the plane was right on time. Well done!

Excellent service from Manqoba Khoza he help we with ease and took the worry and stress from me

I believe they are guilty of blatant price gouging! Fares have risen astronomically since the demise of Mango, Kulula, and Comair. They tell you you are entitled to one free change but my free change ended up costing me close on R2 000 for a flight between Johannesburg and Durban.