ASIANA AIRLINES INC. Arvostelua 68

After all my Korean colleagues here and in Seoul told me Asiana is better than Korean Air,we try it ..we booked 2 flights.
11 February to Ho chi min from LHR .
We asked for social meals and add ours Thai FF...
So ..
After 32 mails
3 fax
25 calls
NO ONE.. get back to us... to check..cause we saw in reservation they add wrong meals and no FF..they try to call me when I was out UK,as I request a mail of confirmation...
Noting...
I've tried to call many many times... so fortunately 1 girl answered, and she told me she can't help cause system down😄.. OK, so after 2 weeks I've try to send mail to everyone on flyasiana.com...
Also, contact star alliance.. Heathrow customer service...asiana in Instagram,Facebook and twitter...
I'm disappointed, stressed... no way.. so after one nice operator from MANILA OZ office just get back to us about that frequent flyer as added..also meals request..fantastic...FROM MANILA!!After I checked in reservation and they add FF but the wrong meals....again...
After all, I surrender..
We went to the airport and immediately to desk...the giu of Handling Menzies was super nice and he tried to help..but he told me to talk with the supervisor/manager at ck-in..
Ok..
At check in the Handling agent, take.me.to the airline manager/supervisor...
So :he didn't introduce himself... stayed seat behind the ck-in desk... smiling...
As I saw him all.mails all phone calls and explain problems... he was just saying, "CAN'T HELP.. WE ARE STAFF OF AIRPORT, CAN NOT DO ANYTHING "So I also ask him why no one is getting back to us.. even apologies, even with an upgrade to business, just to apologize..."NO NO.. WE DON'T DO ..AND YOU CAN ASK YOUR TRAVEL AGENT"..the gentleman was really rude as he was laughing all.time and even try to don't see the worst customer service that as he represents the airline give to us.. so when I've told him that I'm a customer and he cannot don't try to help,and I Will complaint..always smiling in front of us and the Handling he just said "OK YOU CAN COMPLAINT, NOT A PROBLEM FOR ME,WHAT WE CAN DO?".
I left the gentleman..
Worst management ever
Worst customer service ever
I've been working for airlines for 10 years in Qatar,Emirates, Royal Jordanian,Mea... and never seen a staff like this.
Unfortunately for the OZ staff il London our colleagues in Seoul.find for us management offices in Incheon to complaint so we send to them all mails..and we complaint also.to.th3 Korean Embassy as we ask for support.
And hopefully from Seoul they will get back to this gentleman and the LHR office.
On board cabin crew was amazing, tried to help me as I was so angry, I didn't heat for 2 flights as my special meal have fish instead of Indian meal...fortunately my girlfriend as vegetarian find a vegetarian meal... but nice for me eat just Bread and butter...but crew staff try to give us a great support,amazing on plane service in all flight!cabin crew OZ top!
Staff of airport LHR ,even no apologies, no help and rude manners. Even a mail or an upgrade on return flight to apologies... without any customer experience.. rude
We have also a second flight now to come back from Bangkok on 27... already my self ready do have Disappointed discussion at ck-in.
We book another flight with asiana in December to Tokyo...ALREADY CANCELLED AND REQUEST REFUND.
LAST time with Asiana

But GREAT CABIN CREW SERVICE AND AIRPORT HANDLING AGENTS

The staff tell a lie with client for hotel.
I got an cancel flight last night at 7:25 pm -KE469. I got a delay untill 9:10 next day. Very tired for long trip,
They help everybody enter terminal 2, after that they share many small group. I don't know why. I saw some person they had same my flight and they have a room in hotel. I didn't understand what hapen. i had been required an hotel when i saw everyone had a room for stay not me.
They kept my carry on when i enter the hotel and they told me "they will be call the polish if i enter the hotel". Omg what happen? They young and very rude.
they treated me like a law-giver for the client. they told me with a strong voice.
Anyways, I told them if you don't like to give me the room for stay . I need you give me the paper , please sign down your name and reason why you do not have room for me. They told me the hotel have no more room, and one couple check in after they answer me.
Finally they put me into a room with 2 women.
Thank Asiana airline for teaching me a lesson when choosing you as a companion

Read very well the terms of your flight ticket before buying. This airline has one of the more expensive penalties for almost everything: change of date, refund, no-show, etc. We had a one-way ticket to Bangkok that cost us 1100 USD, and for visa reasons, we had to cancel the trip. Our surprise was that ticket was refundable but with a big penalty of 300 USD per passenger + unused paid taxes + the fee of the travel agency. This cancellation cost us 880 USD. Ah if you want to change the date prepare a 200 USD penalty per passenger + difference in rate. If you are not 100% sure of your travel dates search for another Airline. Finally, Don't waste your time calling customer service, you can spend 1 hour waiting for an agent

The customer service center must hire more people to work. The wait time is more than 1hr, and they all sound tired and helpless. I give 5 stars for cheering those poor employees. You can do better Asiana Airlines. Hire more people.

+ Food: Was pretty good as far as airline food goes, especially the meat + vegetables dinner. The breakfast was also good and they had pizza in between so definitely enough.

+ Staff: All very nice and attentive.

- Seats recline much too far back. The person in front of me was reclined the whole time and I had very little room, the seat was against my knees which was really uncomfortable. They should allow it only during lights out or remove the buttons.

- Wi-Fi: Costs $22 dollars and barely works. Basically feels like a scam. Website images won’t load, videos won’t load. Only text-based things would load and slowly at that.

I have flown with Asiana on a number of occassions. Their service was great and their in-flight meals were my favourite among the in-flight meals.

Shame, though, that they charge higher fare for return flights leaving from S. Korea. The fares are pretty high as it is and having to pay higher amount got me to seek alternative flights whenever possible.

Terrible customer service. The manager at SFO literally told me "No visa, no Korea" and kept showing her hierachrry attitudes toward me. Here is the full story: my visa expired but I live in the US, which means I don't need a visa to visit Korea for less than 30 days. She did not know the laws and was rude and racist towards me. I mean I live in the US, there's no reason that I would want to move to Korea. Everything is better here and people here know how to speak English. This is the first and the last time I use your service because of this ground staff manager. And don't forget the terrible 2013 airplane crash of asiana. Look it up on Google

Had a great time flying with Asiana Airlines, felt looked after at all times and the food was good.

Will defo fly with them again.