FluentPet Arvostelua 

683
•
TrustScore 4/5 tähteä

3,9

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 1/5 tähteä

Die Verbindung funktioniert sehr unzuverlässig. Trotz bestätigter Kopplung in der App wird oft keine Verbindung angezeigt. Das Produkt wirkt insgesamt billig verarbeitet – es gibt deutlich bessere Spr... Näytä lisää

Saanut 5/5 tähteä

We’ve been using your buttons with our 1y old rescue and we all love them. They’ve been incredibly useful and fun, and were amazed by how quickly and enthusiastically he’s been picking them up. He e... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

The buttons are a bit on the pricier side but the investment is totally worth it if you're trying to teach your pet(s) how to communicate. The buttons are super easy to press on, which helps a lot wit... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Customer service had a quick response when I contacted them about an issue with a shipment I had just received. Schatzi is learning to use her buttons to tell us when she wants/needs to go outside, a... Näytä lisää

Yritys on vastannut


Yhteystiedot

3,9

Hyvä

TrustScore 4/5 tähteä

683 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

Ei ole vastannut huonoihin arvosteluihin

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

3,9

Kaikki arvostelut

(683)

4 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Expensive but totally worth it!

I have nothing but good things to say about FluentPet! My young puppy loves her buttons. We started using them in April, and she reached 24 buttons by July! We did have one issue with a few buttons from our April pack, but customer service was quick and helpful, sending us replacements within days! Yes, they're expensive, but honestly they're the best buttons on the market, they have great customer service and they're more supportive than your favorite sports bra!

30. elokuuta 2024
Oma-aloitteinen arvostelu
FluentPet-logo

Vastaus yritykseltä FluentPet

Hi Emily,

Thank you for taking the time to leave your review and for your kind words. It was our pleasure to help you!

Your Learner sounds like she has a lot to say! Have you considered becoming a FluentPet Guide? You can learn more about our Guide Program here: https://fluent.pet/pages/fluentpet-guide

Please do reach out again if you have any other questions, comments or concerns.

Pam
Customer Support Team Lead

Saanut 5/5 tähteä

Fantastic customer service!

Fantastic customer service!

Received a pack of buttons, but a few were not working well, I got a rapid response to my inquiry and quickly got shipped new replacement ones.

26. elokuuta 2024
Oma-aloitteinen arvostelu
FluentPet-logo

Vastaus yritykseltä FluentPet

Hi Liucija,

Thank you for leaving your review. It was a pleasure helping you!

Please feel free to reach out again with any other questions, comments or concerns. 😊

Pam
Customer Support Team Lead

Saanut 5/5 tähteä

My mistake, but they helped with a solution right away.

I haven't even gotten our order yet, but great customer service! I messed up my own order. So when I reached out to them, not only were they fast on my question, they had a solution right away. Looking forward to talking with my 2 Yokies. Tracey was super courteous and awesome to work with. Thanks again and y'all keep up the great work!

5. elokuuta 2024
Oma-aloitteinen arvostelu
FluentPet-logo

Vastaus yritykseltä FluentPet

Hi Cheryl,

Thank you very much for your kind words. We are very lucky to have Tracey with us and super happy that she was able to help you out!

Please never hesitate to reach out to our Customer Support Team. We are excited to see what your two yorkies can do! 💓

Pam
Customer Support Team Lead

Saanut 2/5 tähteä

I ordered this a month ago and it never…

I ordered this a month ago and it never arrived.

12. heinäkuuta 2024
Oma-aloitteinen arvostelu
FluentPet-logo

Vastaus yritykseltä FluentPet

Hi Lis,

It can be frustrating waiting for a package when you are excited and anxious to get started teaching Buttons! We can understand that!!! 😊

Which is why when you reached out to us earlier today we were happy to let you know that your order is on its way and expected to arrive soon. Understandably, waiting 24 days for your package to arrive from the time you placed your order can seem like an eternity, but unfortunately, that can be the reality for international shipments.

Please feel free to reach out to our Customer Support Team again if you need further assistance.

Thank you,

Pam
Customer Support Team Lead

Saanut 5/5 tähteä

Much more than buttons!

Not only do the speak up buttons work well there seems to be unlimited support in online resources as well as different courses and mentoring opportunities. I dove right in and took both the complimentary Boot Camp and the Let's Get Them Pressing course. I was astounded at Ashley's knowledge and the quality of her lectures and the lesson materials. I had hesitated to pay 150 for the course but it is worth twice that. Within the course you have a cohort of other humans and learners that is invaluable. If it were not for my instructor and fellow classmates I might not have stuck with the foundation building and modeling and would have not chosen buttons that had the greatest chance of success. All of it paid off at the end of the course when my poodle, Navy, finally pushed her first button intentionally. Just as we learned, after that it has been very quick to introduce new buttons. I have also attended some of this company's complimentary mentoring sessions and found them to be extremely useful. Fluent Pet is more than just a company selling plastic buttons, it is a dedicated community and a global movement.

15. heinäkuuta 2024
Oma-aloitteinen arvostelu
FluentPet-logo

Vastaus yritykseltä FluentPet

Hi Paige,

Thank you ever so much for leaving your kind review.

It is so great that our resources have been helpful for both you and Navy (that is a great name 💗).

Please keep us posted in the FluentPet Community about how Navy is doing. We are very excited to see what else she can do!

Pam
Customer Support Team Lead

Saanut 1/5 tähteä

Bad products

Bad products, very expansive buttons, they survive only a few weeks

8. heinäkuuta 2024
Oma-aloitteinen arvostelu
FluentPet-logo

Vastaus yritykseltä FluentPet

In the request for your information, I see that you are the same person who has left 4 bad reviews about us over the last 18 months, including the recent one from fckyou.

When you issued warranty claims with us because of a manufacturer defect, we did send you replacement buttons honoring our 2-year warranty program.

When you asked to return your products well after the 45-days that our return policy allowed because you said the buttons were too loud, I'm afraid we couldn't do that for you.

When you asked to be removed from all our mailing lists we complied.

I have reported this review as well as the fckyou review to TrustPilot. I didn't ask for the other two to be removed from 18 months ago because you are certainly allowed your opinion.

I am very sorry that you are so unhappy with us, but I'm afraid we have done for you all that we can do. Please take care.

Pam
Customer Suport Team Lead

Saanut 1/5 tähteä

terrible products

terrible products, the buttons keep breaking and breaking, I had to replace all of them twice, they use batteries in a few weeks, this is not normal, and the buttons are very expansive for what they are.
They have a terrible customer service, rude as hell, and they refuse to admit they products are falty

Edit: I have been told by your customer service I will not have any button change anymore, why should I contact you again then?

Edit 2 : yep that company is a joke see their answer if you want a proof people, they product are expansive and die in a few month, so you'll have to keep buying and buying and buying, I gave them more than 300€ and everything in unusable now. I'm considering legal actions

Edit 3 : they keep removing bad reviews,they don't want to let potential customers see how bad their products are

19. heinäkuuta 2023
Oma-aloitteinen arvostelu
FluentPet-logo

Vastaus yritykseltä FluentPet

Hi There,

I am sorry you are unsatisfied with our products and the customer service you received and would love the opportunity to make this right for you.

I'm afraid I can't identify you through the name that you have used for the review. If you would like to reach out to us again by emailing info@fluent.pet with your name and order number, we'll certainly see what we can do.

Update: Thank you for providing your contact information. I have investigated your interactions with FluentPet from 18 months ago, and you are correct that there is no need for you to contact us again. Please take care.

Pam
Customer Support Team Lead

Saanut 5/5 tähteä

Fast and Courteous Customer Service

I placed an order with a 10% discount and right after, I got an email for 15% discount. I know it's not a big difference but in these times you save everywhere you can. I contacted customer service and in less than a day they reviewed the email I received and honored the 15% discount. Pam was kind and understanding and I really appreciated her taking the time to review and address my claim. This company is honest and upstanding and one that I will continue to do business with and recommend.

3. heinäkuuta 2024
Oma-aloitteinen arvostelu
FluentPet-logo

Vastaus yritykseltä FluentPet

Hi Monica,

Thank you for taking the time to leave your review. It was a pleasure to help you. Please feel free to reach out again anytime.

We can't wait to see what your Learner can do! 💕

Pam
Customer Support Team Lead

Saanut 5/5 tähteä

Fluent Pet journey

This had been an incredible journey teaching my dog to communicate with the Fluent Pet buttons. Had some difficulties transitioning to Connect buttons, but the support via the app was excellent. I’ve taken the bootcamp and an advanced class as well and that was priceless, highly recommend.

4. heinäkuuta 2024
Oma-aloitteinen arvostelu
FluentPet-logo

Vastaus yritykseltä FluentPet

Hi Jennifer,

Thank you for reaching out and allowing the Customer Suport Team the opportunity to assist you with your Connect. It was our pleasure to help you.

We are very happy that you found the Bootcamp and Advanced Button Course so helpful as well. 😊

Please feel free to reach out to us anytime with any questions comments or concerns.

Pam
Customer Support Team Lead

Saanut 5/5 tähteä

Well worth taking the course!

Taking this class gave me more that I expected. I learnt so much about dog and cat behavior that not only helps with buttons but also understanding my learners at a larger scale. Ashely was INCREDIBLY knowledgable, gracious, patient, interesting and the best teacher! I feel very lucky to have met her and learnt from her.

3. heinäkuuta 2024
Oma-aloitteinen arvostelu
FluentPet-logo

Vastaus yritykseltä FluentPet

Hi Georgette,

Thank you for leaving your review. It is wonderful to hear how helpful the Let's Get Them Pressing Course was for you and your Learners 💖

Pam
Customer Support Team Lead

Saanut 3/5 tähteä

The teacher is excellent but the content not practical enough

The teacher is excellent and while I understand it is important to learn the basis of communication, how to motivate my learner to press buttons and how to prepare myself as a teacher, I would have liked more emphasis on specific ways to teach different words and concepts.

23. toukokuuta 2024
Oma-aloitteinen arvostelu
FluentPet-logo

Vastaus yritykseltä FluentPet

Hi L. Bissonnette,

Thank you for leaving your review and for your feedback. We take all the feedback that we receive very seriously.

Please feel free to reach out to our Customer Support Team at info@fluent.pet any time with any other questions, comments or concerns 🙂

Pam
Customer Support Team Lead

Saanut 5/5 tähteä

TAKE THE CLASS! ASHLEY IS AMAZING!

I thoroughly recommend the Lets get them pressing class offered by FluentPet with Ashley Evenson! It was overall GREAT experience and I learned so much! Her passion and knowledge in all things animal behavior and communication was very apparent throughout the class and I founder excitement for the content contagious. The class went over larger concepts but individualized feedback was also provided and sincerely invaluable! I look forward to starting the next advanced class in July! (The only reason I didn't take the one in May is its the same night as our local AKC Canine Good Citizen class - and I seriously cannot wait til July!) It truly takes your investment in the buttons and your learner to the next level!

24. toukokuuta 2024
Oma-aloitteinen arvostelu
FluentPet-logo

Vastaus yritykseltä FluentPet

Hi Katie,

Thank you very much for taking the time to leave your review.

Ashley is very knowledgeable and passionate about helping everyone succeed with their Buttons. FluentPet is very lucky to have her and we appreciate all that she does!

I have passed your kind words on to her. She will be thrilled 🥰

Pam
Customer Support Team Lead

Saanut 5/5 tähteä

The classes are important to get the most out of the buttons

Although pricey, the classes are the best way to get the most out of your button purchase. Fluent Pet has invested in great teachers to help your "learner" use the buttons and teach the humans the best way to encourage them to use them. I am so grateful for the classes and resources from Fluent Pet! They also provide lots of discount codes to help offset a lot of the costs. If this is an investment you are thinking about, go all in, you won't regret it!

24. toukokuuta 2024
Oma-aloitteinen arvostelu
FluentPet-logo

Vastaus yritykseltä FluentPet

Hi Stephanie,

Thank you ever so much for leaving your review and for your kind words.

FluentPet is very proud and grateful for our Button Teaching Experts. Those who have attended an Academy Course agree that what they learned contributed to their Learner's success!

Pam
Customer Support Team Lead

Saanut 5/5 tähteä

Highly recommend the Let's Get Them Pressing course

I recently completed the Let's Get Them Pressing course with Ashley and it was a wonderful experience. We had button out in our home for a while but were unsuccessfully teaching our learner more than 1 or 2. During the course, we learned so much about animal behavior and what techniques allow us to communicate better. Ashley was very knowledgeable and the course content was better than we could have imagined. We feel confident to teach our learner new buttons and continue making progress.

28. maaliskuuta 2024
Oma-aloitteinen arvostelu
FluentPet-logo

Vastaus yritykseltä FluentPet

Hi Julie,

Thank you very much for leaving your review about the Let's Get Them Pressing course with Ashley.

FluentPet feels very lucky to have Ashely as a member of our family and are happy that you have gotten so much out of the course.

I will pass your kind words on to her. 😊

Pam
Customer Support Team Lead

Saanut 1/5 tähteä

Dangerous Choking Hazard

I have an 8 month old, 11 lb GoldenDoodle, who literally chewed this apart within 30 minutes of me introducing the mat and buttons to him. He is not a chewer ‘yet’, and hopefully won’t become one, but I couldn’t imagine what a large dog or an aggressive chewer could do to this flimsy product!

15. maaliskuuta 2024
Oma-aloitteinen arvostelu
FluentPet-logo

Vastaus yritykseltä FluentPet

Hi There,

I am very sorry to see that you are still upset because your Learner chewed on the HexTile. It is very unfortunate what happened.

When you reached out to our Customer Support Team, we offered a very fair resolution for this situation. If you have not received our reply, please check your SPAM folder.

We hope to hear back from you soon.

Pam
Customer Support Team Lead

Saanut 5/5 tähteä

The buttons are amazing ... Such a Good support

It's amazing and wonderfully..I'm very glad that I found the buttons for my cat.
Yesterday she pressed a button on her own for the first time without me asking for it💯😍
I'm very grateful for Pam's support when I needed help... The shipping to Belgium had some problems... What haven't anything to do with FluentPet...it was the Belgian deliver company who doesn't read addresses very well..
So thanks Pam and FluentPet....we( my Cat Frisco and me) both are a big fan of FluentPet.

17. maaliskuuta 2024
Oma-aloitteinen arvostelu
FluentPet-logo

Vastaus yritykseltä FluentPet

Hi Marina,

It is very frustrating for us as well when our customers don't get their orders because of an error on the carrier's part, but I am very happy that I was able to help you and Frisco get your Buttons.

Well done, Frisco! We are very excited to see what else you can do!

Pam
Customer Support Team Lead

Saanut 5/5 tähteä

Excellent Customer Support

The customer service team has been so helpful!! I have the connect system and it was acting up but they contacted me back quickly when I used the contact us form. Just had a video call with a team member and he spent so much time helping me troubleshoot the system - I didn’t feel rushed and it ultimately worked!
We’ve been using the connect system since the release and have loved it.

Zero (my learner) is very thankful she can go back to bossing me around.

13. maaliskuuta 2024
Oma-aloitteinen arvostelu
FluentPet-logo

Vastaus yritykseltä FluentPet

Thank you for leaving your review. It is so great that we were able to help you get your Connect working. Thank you ever so much for giving us the opportunity. Say "Hi" to Zero for us 💖

Pam
Customer Support Team Lead

Saanut 5/5 tähteä

Customer Service team was helpful

Customer Service team was helpful, kind, and responded quickly! Love the buttons for my cat, she is so great at using them. Definitely recommend for your cat or small dog, but they are a little delicate so be careful not to break them!

14. helmikuuta 2024
Oma-aloitteinen arvostelu
FluentPet-logo

Vastaus yritykseltä FluentPet

Hi RM,

Thank you for leaving your review. Our Customer Support Team is always happy to help and its wonderful that your cat is doing so well with the Buttons.

Our Buttons are great for small dogs and cats (and other little learners), requiring only 200g - 250g of pressure to activate. But they are great for the larger learners too!

The HexTiles have been designed so the Buttons fit snug enough to be mounted on a board or wall so if the learner prefers they can use their noses. And of course, Target Training for those with long legs and/or big paws helps as well. More information about Target Training can be found in our Learning Center: https://fluent.pet/blogs/learning-center 😊

Pam
Customer Support Team Lead

Saanut 5/5 tähteä

Let's Get Them Pressing button course

Ashley, out teacher, for Let's Get Them Pressing Intro course did a fantastic job teaching us the rights ways to go about teaching our learners, what not to do and answering a lot of our questions throughout the process. Right now my dog is using 3 buttons but I have no doubt there will be more introduced in the future.

4. tammikuuta 2024
Oma-aloitteinen arvostelu
FluentPet-logo

Vastaus yritykseltä FluentPet

Hi Dark Predator,

Thank you for leaving your review and letting us know that the Let's Get Them Pressing Course has helped you and your Learner. I will let Ashley know! She will be thrilled!

We are very excited to see what your Learner can do!

Pam
Customer Support Team Lead

Saanut 1/5 tähteä

Large dog owners beware

These are very expensive for what they are, sound quality is not clear. Also, I have a very large dog. These buttons are small all my dog wants to do is pick them up and chew them they could become a choking hazard. This company also will not return them if the seal is broken on the box they said they cannot resell which I believe is a pretty shady excuse. I spent $170. Very expensive not worth it. I tried explaining everything to the company that sold me these. The only thing they care about is the money not the customer. I have never bought some that I could not return. I could see if they were used and abused, but these are still brand new in the package. I only had to break the seal to find out how big the buttons were. After they said they would not return them. I tried a button out that’s when I found out the sound was not clear at all and my dog. Just wanted to pick it up and eat it. They offered button Boot Camp. I thought that was pretty funny. You can go on YouTube and get all the schooling you need. The size of these buttons for a large dog in my opinion is dangerous. They told me to mount them to the wall which is not what I wanted to do or am willing to do because my dog will still have access to chew on it and most likely choke when I’m not paying attention. Beware of buying these buttons they may work for smaller animals.. but sound quality still needs to be addressed

27. joulukuuta 2023
Oma-aloitteinen arvostelu
FluentPet-logo

Vastaus yritykseltä FluentPet

Hi Deseray,

I am sorry that you are disappointed with the solutions that FluentPet has offered to you, but we did provide the best advice we could when you reached out just after opening the buttons and stated that your dog was not immediately interested.

The Button Bootcamp that we offered for free provides much more than the DIY approach found on YouTube. As we explained it includes:

- A 30 minute interactive button teaching session
- Live Q&A to answer your specific questions
- Action plan to get your dog or cat "talking"
- Exclusive access to button teaching videos and written content, featuring Alexis - Bunny the Talking Dog's teacher
- Direct access to button teaching experts

Our buttons have been designed for both big and small learners with many, many successful big learners. Mounting the system on a board or the wall so a learner can use their nose, is just one suggestion. We of course, don't want any learner to chew on the buttons and choke, which is why the Button Bootcamp was suggested so you could teach your learner how to use the buttons correctly. (And why we state on the Safety Information Sheet in the kit: DO NOT USE THE PRODUCTS IF YOUR DOG (OR OTHER PET) IS LIKELY TO TRY TO CHEW ON THE PRODUCTS.)

I have reviewed the conversation when you reached out, and at no time was it mentioned that the buttons' sound quality was not clear.

Our buttons are covered under a two-year warranty against manufacturer defects, so please reach out again, providing a video so we can see what you have described and we'll be happy to started a warranty claim for you!

Pam
Customer Support Team Lead

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