Flower Station Arvostelua 

3 528
TrustScore 4/5 tähteä

4,2

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

J'ai commandé en ligne à 17 h bouquet +gift pour l'anniversaire de ma fille qui habite Londres, le tout a été livré à 22 h le jour même alors que la plupart des fleuristes consultés ne livraient que... Näytä lisää

Saanut 4/5 tähteä

What a gorgeous bunch of flowers delivered super quickly too! I’ve dropped a star because unfortunately they didn’t last very long despite changing water daily. Such a shame as they were so lovely w... Näytä lisää

Saanut 5/5 tähteä

Thank you Flower Station! The choices offered were lovely and the website easy to navigate. I am not in England and this was not an issue at all. I made an error with the address and Harini from Fl... Näytä lisää

Saanut 1/5 tähteä

This "High level customer service" called big shit made my worst day in my life. Ordered 16:25 yesterday 50roses to get delivered before 8pm( on website saying if order done before 5pm the same day d... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Kukkalähetys
  2. Kukkakauppa
  3. Kukkatori

Yrityksen kirjoittama

Flower Station is a 24-hour florist offering a huge selection of freshly cut flowers, vibrant bouquets and delectable gifts, we've got something for everyone. Whether you're after a spur-of-the-moment self-indulgence or an anniversary arrangement, flowers for a dinner party or surprise gift for that special someone, our team of florists will help you find exactly what you're looking for. And with same day flower delivery in London and nationwide next day shipping, amazing flowers are only a click away!


Yhteystiedot

4,2

Hyvä

TrustScore 4/5 tähteä

4 t. arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Pyytää asiakkailta arvosteluja

Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja

On vastannut 89 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 1 kuukauden sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,2

Kaikki arvostelut

(3 528)

254 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 1/5 tähteä

Ordered only to be told that my london…

Ordered only to be told that my london location was too far for same day delivery. They shouldn’t make this promise if they can’t meet it.

16. helmikuuta 2026
Oma-aloitteinen arvostelu
Flower Station-logo

Vastaus yritykseltä Flower Station

Dear Customer,

Thank you for your review.

Our same-day delivery service is available only within London postcodes, which are clearly outlined on our website together with the full list of areas that fall within our delivery zone.

In this particular case, the delivery address provided on the order was not located within a London postcode covered by our same-day delivery area. As a result, our team contacted you promptly to explain the situation before processing the order. Following this conversation, the order was cancelled in accordance with your instructions.

We always aim to be transparent about our delivery coverage so customers can check whether their postcode falls within the eligible same-day area prior to placing an order.

Thank you again for your feedback.

Kind regards,

Alex

Saanut 5/5 tähteä

I came in to buy flowers for my…

I came in to buy flowers for my boyfriend for Valentine’s Day, and I was a little nervous about choosing the right bouquet. Even though it was a very busy time, Iris & moni💕and the owner were incredibly kind and patient with me. They really took the time to help, and the bouquet turned out absolutely beautiful. I’m so grateful for their care and professionalism. Highly recommend!

13. helmikuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

I ordered flowers online from the USA…

I ordered flowers online from the USA to be delivered to a family member in London, and the entire experience was seamless. The arrangement was absolutely beautiful — fresh, elegant, and thoughtfully put together.

The delivery was right on time, and the service was excellent from start to finish. It gave me so much peace of mind being able to trust a florist abroad with something so special. I highly recommend them for anyone sending flowers internationally!

13. tammikuuta 2026
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Luxury bouquet delivered incomplete

Luxury bouquet delivered incomplete – refusal to honour consumer rights
I received a “luxury bouquet of 51 roses”. On delivery, two of the stems had no flower heads attached, despite being cleanly cut to the correct height.
I contacted the company immediately, within their stated time limits, and provided clear photographs. Rather than arranging a replacement or refund, the company suggested the damage may have occurred during delivery and later argued that fresh flowers are exempt from full consumer protection because they are perishable.
They relied on the Consumer Contracts Regulations 2013 to refuse a full refund, despite the issue being a defect present at delivery and the order not matching its description. They also attempted to impose a pro-rata refund, which I did not accept.
This approach contradicts both the Consumer Rights Act 2015 and the company’s own published policy, which states that mistakes notified promptly with photos will be replaced at their cost.
The issue here is not a minor quality dispute, but how the company responds when a clear problem is raised. Based on my experience, I would advise caution when ordering high-value bouquets for special occasions.

6. helmikuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Thank you for your service

Thank you for your service! I ordered an orchidea flower for my sister s birthday. The staff is marvelous. They emailed me every detail about the order because i live abroad. I suggest to all to order here.

1. helmikuuta 2026
Saanut 1/5 tähteä

I ordered online the day before for…Birthday flowers

I ordered online the day before for birthday gift. I received email at 10.13am to say my flowers have been freshly made and a driver has been assigned to deliver them. I saw the van on the map and let my family know the flowers were coming soon.
Then the van disappeared off the map and then nothing until another email came at 4.30pm to say exactly the same as the earlier email.
I emailed the helpline for them to say the driver phoned in sick and very sorry. The flowers were finally delivered at 7pm that day which the birthday was nearly over. They said on the website that deliveries are upto 8pm but should have updated me about the driver as my family kept waiting most of the day after the earlier email.
I would go direct with a shop next time and not online.

1. helmikuuta 2026
Flower Station-logo

Vastaus yritykseltä Flower Station

Dear Paula,

Thank you for taking the time to share your feedback.

We are very sorry for the frustration caused by the delivery updates on the day of your order. Unfortunately, the driver originally assigned to your delivery reported sick during the route, which meant the order had to be made anew with fresh flowers and reassigned to another driver later in the day. This resulted in the delay you experienced.

As outlined on our website, standard residential deliveries can take place anytime between 9am and 8pm, and on this occasion the bouquet was successfully delivered within that delivery window at 7pm. However, we do understand that the earlier tracking update understandably led you to expect the flowers much sooner, and we apologise for the confusion this caused.

We appreciate that birthday deliveries are time-sensitive, and we regret that the change in driver was not communicated more clearly earlier in the day. Your feedback regarding the tracking updates and communication has been noted and shared with our team as we are always looking to improve our service.

We are pleased that the flowers were ultimately delivered on the same day, but we are sorry that the experience did not meet your expectations on this occasion.

Best regards,

Alex

Saanut 5/5 tähteä

Great for Events

Flower Station was recommended to us by a local business for an event we were hosting, and they exceeded expectations. Their team was incredibly supportive, offering thoughtful guidance on the décor throughout the planning process. The floral arrangements were beautiful, we highly recommend Flower Station for an event.

2. helmikuuta 2026
Oma-aloitteinen arvostelu

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