Tom Latham has been more than helpful and very effective and very professional at his job I would definitely recommend friends and family to contact tom who has been so helpful throughout my book . Th... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Scam company beware! They made me pay a deposit of £150 and then I paid £226 with a remaining £226 balance to pay by 26th August 2026. I have been chasing them to produce the flight ticket in vain. To... Näytä lisää
I am writing this review in respect of Mr. Tom Latham. A great resource agent for the Flight Ways Ltd and a passionate Customer/Sales Consultant who will always provide solutions to his customers prob... Näytä lisää
Yritys on vastannut
Words fail me to describe how reassuring and professional Tom Latham is. I was literally scared of missing the trip due to flight schedule changes. He took his time to look for a good deal, re-assur... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Flights Way Ltd UK is a trusted name in the travel industry, dedicated to making your travel plans seamless and stress-free. Established in 2021, our company is registered under Company Number 13581977 and VAT Number GB437966446, reflecting our commitment to professionalism and compliance. We specialize in providing comprehensive travel solutions, including airline ticket bookings to destinations worldwide. Whether it's a last-minute flight or a planned journey, we offer competitive prices and top-notch customer service to meet your needs. Understanding the dynamics of travel, we also provide date change services for air tickets, ensuring flexibility and convenience for our clients. For those looking for financial ease, our Fly Now, Pay Later instalment plan allows you to travel first and pay in manageable installments. To ensure a hassle-free experience, we offer travel insurance for added security and hotel booking services to make your stay comfortable and memorable. At Flights Way Ltd UK, we pride ourselves on being a customer-focused agency, always prioritizing your satisfaction. Whether you are traveling for leisure or business, trust us to handle every detail with care and precision. Let us be your gateway to a world of exceptional travel experiences!
Yhteystiedot
Lytchett House, 13 Freeland Park, Wareham Road, BH16 6FA, Poole, Dorset, Yhdistynyt kuningaskunta
- 020 3287 1342
- info@flightsway.co.uk
- flightsway.co.uk
3,8
Hyvä
82 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 18 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Tom Latham has been more than helpful…
Tom Latham has been more than helpful and very effective and very professional at his job I would definitely recommend friends and family to contact tom who has been so helpful throughout my book . Thank you Tom it was a pleasure working with you. Thank you so much for your service.
11. syyskuuta 2026
Oma-aloitteinen arvostelu
They ve my £150
They ve my £150, a refund that they have been processing since march/ April 2026, I still haven't received any refund, but now they don't answer my call, I ve been patient enough, If you have any advice, please drop me a msg or should I involve the fraud department now
30. maaliskuuta 2026
Oma-aloitteinen arvostelu
Need help to get my money back
Having gone through several reviews about flightsway and they are all very negative and i am still waiting for a £150 refund and no good response from your side so far before i start saying it all and i ll take every necessary means of getting my money back
6. huhtikuuta 2026
Oma-aloitteinen arvostelu
Tom the travel agent
Tom has been a great ambassador for you company very helpful and he has a lot of patience with me personally he is a credit to his industry.
8. syyskuuta 2026
Oma-aloitteinen arvostelu
Scam company beware
Scam company beware! They made me pay a deposit of £150 and then I paid £226 with a remaining £226 balance to pay by 26th August 2026. I have been chasing them to produce the flight ticket in vain. Tom would casually pick up the phone call with promises that he never kept. I am going to report the company to the police and the body of travel agencies as a scam travel agency. I also request a full refund of what I paid them.
1. syyskuuta 2026
Oma-aloitteinen arvostelu
I No Longer Had Confidence in Their Communication
My experience with Flights Way Ltd has been extremely disappointing.
Before making my booking, I specifically asked whether I could cancel or reschedule if my travel plans changed. Based on the assurance I received, I proceeded to pay the deposit.
When my travel plans later changed, I requested a refund. Instead of resolving the matter, my request was refused, with the company relying on a non-refundable deposit policy that was never communicated to me before I made payment.
What has been most frustrating is the handling of my complaint. I have found the responses inconsistent, and statements made during telephone conversations have differed from what has later been stated in writing.
I appreciate that businesses have terms and conditions, but customers should be given clear and accurate information before they commit to paying. In my case, I do not believe that happened.
30. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flights Way Ltd
Dear Matt,
Thank you for taking the time to share your feedback. We are sorry that you feel disappointed with your experience, as this was never our intention.
We would like to clarify the sequence of events regarding your booking. Initially, your flight was booked as requested. You then submitted a cancellation request, which was subsequently withdrawn when you asked us to arrange new travel dates instead. Our team proceeded with processing your revised travel request. However, after the cancellation request had been withdrawn and the new travel dates were being processed, you requested cancellation again.
These multiple changes within a short period made your booking significantly more complex, as each new request required us to work with the airline and adjust the funds already paid towards the latest instructions we received.
Despite these circumstances, we have continued to offer a practical solution by confirming that your full deposited amount remains available to be adjusted towards a new booking. We are still happy to honour this arrangement and assist you with any future travel dates that suit your plans.
Throughout this process, our team answered your calls, remained in continuous communication, and made every effort to assist you. Unfortunately, communication later became difficult when our calls were no longer being answered, which limited our ability to resolve the matter directly.
We respect every customer's right to leave a review. However, we feel this review does not fully reflect the complete sequence of events or the ongoing assistance and flexibility we have offered.
Our offer remains open, and we sincerely invite you to contact us so we can apply your full deposited amount towards a new booking and bring this matter to a satisfactory conclusion for both parties.
Kind regards,
Flights Way Ltd
I am writing this review in respect of…
I am writing this review in respect of Mr. Tom Latham. A great resource agent for the Flight Ways Ltd and a passionate Customer/Sales Consultant who will always provide solutions to his customers problems . I have no regrets on the two occasions of my dealings with him.
28. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flights Way Ltd
Hi Gaphar,
Thank you for your fantastic review! We are delighted to hear about your great experiences with Tom Latham. His dedication to finding the right solutions and providing passionate, high-quality service truly reflects what we aim for at Flights Way Ltd.
We sincerely appreciate your trust and look forward to assisting you again on your future travels!
Warm regards,
Flights Way Ltd Team
Tom the Consultant was very clear about…
Tom the Consultant was very clear about expectations and kept us updated throughout the booking process. As this was a large bookings Tom did well in meeting our needs efficiently. Thank you Flights Way and Tom
27. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flights Way Ltd
Hi Rebecca,
Thank you for your fantastic feedback! We are delighted to hear that Tom provided clear communication and kept you updated throughout the entire process. Managing large group bookings efficiently requires exceptional focus, and we are glad he met all your needs seamlessly.
We truly appreciate your trust in Flights Way Ltd and look forward to assisting you with your future travel plans!
Warm regards,
Flights Way Ltd Team
Tom Latham
Tom Latham, thank you for managing to secure our flights (family of 7) at a reasonable rate. Thank you so much, we will be back
27. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flights Way Ltd
Hi Daniella,
Thank you for your wonderful review! We are delighted to hear that Tom Latham was able to secure great rates and seamlessly arrange flights for your family of 7. Managing group travel takes extra care, and we're thrilled everything went smoothly for you.
We truly appreciate your trust in Flights Way Ltd and look forward to welcoming you back for your next family trip!
Warm regards,
Flights Way Ltd Team
Very Disappointing Experience
Very Disappointing Experience – Poor Communication and Refund Handling
I paid a £100 deposit for a flight, only for the terms to later be changed and for me to be offered another flight at a significantly higher cost, higher than the price advertised directly on the airline's website.
I also overpaid by £16 and requested a refund of the outstanding amount. Unfortunately, despite making repeated requests, I have still not received my refund after more than two months.
The so-called Senior Travel Consultant, Tom Latham, has also failed to respond to my messages or take any action to resolve the matter. This has been an extremely frustrating and disappointing experience, particularly given the lack of communication and failure to refund money that is rightfully owed to me.
I would not recommend using this service based on my experience. I hope this matter is finally resolved and my outstanding £16 is refunded without further delay.
19. toukokuuta 2026
Oma-aloitteinen arvostelu
You are blessed to have a worker like…
You are blessed to have a worker like Mr Tom Latham. He know what he is doing. He has a lot of patience. He know how to deal with us customers. People like him makes the company great. Good customer service. Well done sir. Big up.
22. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flights Way Ltd
Hi Moses,
Thank you so much for your glowing review! We are truly blessed to have Tom Latham on our team, and we couldn't agree more—his patience, dedication, and exceptional customer service make a world of difference.
Your kind words mean a lot to us, and we look forward to serving you again on your next journey.
Warm regards,
Flights Way Ltd Team
Words fail me to describe his professionalism
Words fail me to describe how reassuring and professional Tom Latham is. I was literally scared of missing the trip due to flight schedule changes. He took his time to look for a good deal, re-assuring me all the way even when my bank wouldn’t let the payment go through at the instant.
I’m really appreciative of his concern and good will. Definitely will be recommending him to my peeps and will always use his service
Thank You Tom Latham!
15. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flights Way Ltd
Hi Alayo,
Thank you so much for sharing your wonderful experience! We are delighted to hear how Tom Latham reassured you and went above and beyond to secure a great deal, especially through a stressful situation with schedule changes and payment holds.
Tom truly embodies the patient and dedicated service we strive to provide every day. We sincerely appreciate your high recommendation to friends and family, and we look forward to assisting you with your future travels!
Warm regards,
Flights Way Ltd Team
Tom was very patient
Tom was very patient, organised and helpful, we will definitely use Flights Way again.
30. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flights Way Ltd
Hi Pamela,
Thank you for your kind words! We are delighted to hear that Tom’s patience and organization made your booking process easier. Providing a helpful and stress-free experience is always our goal.
We look forward to assisting you with your future travels.
Flights Way Ltd Team
Tom is very patient and knowledgeable
Tom is very patient and knowledgeable, he really helped my mother and I with securing our tickets. I recommend him highly.
30. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flights Way Ltd
Hi Samantha,
Thank you for your kind recommendation! We’re delighted to hear that Tom’s patience and expertise made the booking process smooth for you and your mother. Providing knowledgeable and supportive service is exactly what we strive for.
We look forward to assisting you with your future travels!
Flights Way Ltd Team
Good service received
Good service received, I have booked with Mr. Tom
23. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flights Way Ltd
Hi Chibuike,
Thank you for the positive feedback! We’re glad to hear you had a good experience booking with Mr. Tom. We look forward to assisting you again with your future travels.
Flights Way Ltd Team
Very excellent work from Tom
17. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flights Way Ltd
Hi Josiah,
Thank you for your fantastic feedback! We are thrilled to hear about the excellent service you received from Tom. Providing top-tier support to our clients is always our priority.
We look forward to assisting you with your future travel plans!
Flights Way Ltd Team
I am very disappointed with my…
I am very disappointed with my experience with flightsway
In December I paid 100£deposit for à flight booking. On the day to pay the remaining balance I was informed that the airlines had increased the ticket price due to changes that I did not request or agree to. I was unable to continue with the booking and asked for my 100£ deposit to be refunded . Since then I just received an email confirming my case was under investigation and after 4 weeks à payment will be made. Since they refuse to pick my call
11. marraskuuta 2025
Oma-aloitteinen arvostelu
Tom Latham is an exceptional travel consultant
Tom Latham is an exceptional travel consultant who handles client bookings with great professionalism. He made my booking process completely seamless.”
7. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flights Way Ltd
Dear Adesoji,
Thank you so much for your kind words! We are thrilled to hear that Tom Latham provided you with such a professional and seamless booking experience.
At Flights Way Ltd, we take great pride in our team's dedication to making travel planning effortless for our clients. We will be sure to share your wonderful feedback with Tom!
We look forward to helping you with your next journey.
Safe travels,
The Flights Way Ltd Team
My experience was wholesome and great
My experience was wholesome and great, Mr. Tom Latham is a superstar, he really took quality time with me and ensure all my queries are answered and also ensure that my flight ticket booking to Lagos is sorted at once exploiring all means to satisfy my me as a customer, going an extra mile to wao me.👍👍👍
18. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flights Way Ltd
Thank you for the fantastic review! We are so happy to hear that Tom Latham went the extra mile to ensure your flight booking to Lagos was handled with such care.
Providing a "wholesome" experience and ensuring every query is answered is exactly what we strive for at Flights Way Ltd. We’ll be sure to pass your "superstar" shout-out along to Tom!
We can't wait to assist you with your future travels.
Warm regards,
The Flights Way Ltd Team
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