Flexport Arvostelua 153

As a manager in Supply Chain and Transport logistics within a small company I've fully embraced the service of Flexport and their online portal. I can get shipping quotations, book freights worldwide, and am able to see live updates on the state of transport. All while also being supported by fixed contactpersons as an Account Manager, Import Officer and Transport planner.

Excellent Platform, extensive warehouse locations nationwide and exceptional support.

Attempted to integrate with our online Shopify - absolutely useless functionality, incorrect cost calculations - several calls held with the commercial and tech teams - no progress and eventually no progress.
Switched to Unis 3PL, fantastic service!

c'est une grand arnaque avec des frais astronomique et un service clients (Beatriz D.) qui prend les gens pour des imbessiles on me demandent de demander une marque multiinternationnal de changer son barecode car madam ne sais pas comment gere les coneries de leurs service , attention vous allez detruire votre business si vous choisissez de travailler avec cette compagnie , attention attention attention

What a joke paid $240usd total for an item, seller shipped with flexport got tracking details, 2 days later on hold, insurance payment of $159.99usd required 100% refundable on delivery, then on arrival at my country a further $165usd to be paid 97.7% for airport authorisation stamps refundable at delivery.... $325.99usd over my shipped and paid in full item and as it's under my countrys duty limit no duty or import tax applies. Customs contacted no such stamps and they advised I'm being scammed as my parcel would not see any duty/tax unless a it meets a restricted import policy

Flexport loses way too many units and refuses to reimburse. Has cost us many customers. I cannot recommend.

Flexport offers best in class customer service and real time information which helps us navigate and make decisions in this crazy time of supply chains turmoil.

Good technology, very poor customer service.
Too $$ oriented.

I will not recommend them to anyone.

There are countless reasons why Flexport has been a great partner. The two biggest advantages being the incredible dedicated staff and powerful user-friendly online portal.

The staff really make Flexport a key partner in the fact that they overperform in delivering excellent service and facilitating our logistical needs while providing solutions to our supply chain deficiencies.

Furthermore, Flexport maintains a powerful online portal that vastly out performs competitor's online tools. Capabilities that have elevated our business include analytics to understand a wide range of key performance metrics utilized in supply planning, easy documentation and tracking of all of our shipments, and data driven integrations.

Highly recommend no matter how big or small your logistics needs may be.

Nice idea - in reality its flawed. Their portal is never accurate and they will sell you routes that aren't accurate. Stick with alternatives that deliver without all the glitter.

To get to the point: they'll probably waste your time. We are one of the fastest growing private companies in the country, and we're profitable. When we were approached by this company everything seemed fine at first and we were aligned. They asked us what seemed like a million questions. We had prepared lots of bank statements, financial reports, etc. To be succinct, we waited a long while, then had gotten rejected for no good reason at all.

From our metrics and the stated metrics they were looking for, we were easily qualified.

Capital comes part and parcel with high growth unless you've taken venture funding (which we didn't). To prove we are a healthy business, check back if we're still around in 5 years.

This company screwed up, and wasted our time while doing so. More than any other lender we reached out to at that time, which all gave us offers much quicker.

Unfortunately, our inventory was missing. But they've refunded as them policy even the large amount.

Even if missing inventory at warehouse then can't fulfill our order, product costs would cover by them.

In March of 2024 I placed a removal order for the whole of my inventory being held and stored by Flexport. The merchandise was to be shipped back to me. On June 24th i contacted them to to discuss the fact that the majority of my merchandise had never left their facility, and they were still billing me storage fees. I clearly told them that this had been months and I wanted to speak to someone which they adamantly refused to allow me to speak to a human. They did acknowledge the issue, and create a ticket. They then emailed me stating they had reached out to the facilities that were still holding my inventory and get back to me once they had answers. It is now 08/12/2024 and they have sent 1 small package but are still holding the bulk of my inventory, and have never followed through or made any other attempt to contact me regarding my inventory. On top of that they continue to bill me storage fees for product that should have been returned to me 5 months ago.

I have sent them two LCL shipments so far and for two months now have been trying to figure out the inventory issues that are all over the place. 7 of our 11 SKUs are showing up incorrectly, 10% of the total inventory is shown as "missing" and the problems have been going on for 2 months. Customer service is extremely slow to respond and they seem to be leaving in droves. With this current problem we have had three different people working on it because each of the previous people have left the company and are waiting for person number 4 to be assigned to the case...

There is still no progress regarding my 50 shampoos, which were delivered to the Flexport warehouse on April 5. They can't find the products, they don't give me my money. They don't do anything. They don't take responsibility. I've seen very bad shipping companies, but I've never seen one this bad. Worst shipping agency oscar goes to Flexport.

For being a shipping company they are the worst at shipping! For over 1 year, we'v been having issues with their facilities more often than not, shipping only 1 bag of our product instead of 2. We've labeled the boxes - DO NOT BREAK APART - and the pickers break apart the boxes anyway. Very little accountability or customer support.

Always a great experience with Flexport. Great tools, very responsive customer service, and seamless experience every time.

very bad serice my shippement are arrived on april 29 no we are on may 14 and no one know where is my products prices have increased in line with the service level decrease.

Signed up but when I tried to send inventory, received a message telling me that my account is not active yet and a partner was working on it. Weeks later and I still can't send any inventory and my onboarding agent does not respond either. Apalling.

We have been a customer of Flexport for over 6 years. The decline in service levels over the last 12 months has been of cliff edge proportions.

Shipments are continually late, staff have a dont care attitude, and the tracking to which the company holds its had on, 'should not be relied upon as being accurate' according to our account manager.

Prices have increased in line with the service level decrease, FYI this is the wrong direction.