Flexpatio Arvostelua 

We ordered 2 13x13 pergolas. They appear to have shipped all the parts but we have some questions about installation and damage to some of the product that arrived. We have been trying to get in contact with customer service for several days but they will not answer the phone or return emails. We really need to speak with somebody ASAP as we are working with a contractor and we want to order more product to complete the project.
Customer service was generally responsive until this week.

I placed an order on April 29th. The website stated clearly that I could expect delivery within 5-15 days.

On May 6th, nothing had shipped and customer service told me that the shutter wall I ordered wasn't in stock, but the rest of the items (pergola and privacy wall) were and asked if they could ship the in-stock items then, and ship the shutter wall when they got it. I said yes, that would be fine.

Unfortunately, it's now May 19th and they still have not shipped a single item. The website still says that the pergola is in stock, and has since April 29th. They have since changed the messaging on the website to say that during peak time periods, it could take 15-30 days for delivery. That message was not there when I placed my order. I'm glad that they are being more upfront on their website now.

On May 14th, I called and emailed customer service and asked for an update, since I was told on May 6th that they would ship the pergola and privacy screen immediately. Customer service did not respond via either channel. It has now been 5 days since I asked for an update and 13 days since I was told they would ship the pergola and privacy screen immediately.

I spent almost $15,000 and now I am not hearing back from FlexPatio. Nothing has shipped to this day. I love the design and am excited about the products but it's not cool to represent a shipping timeline you can't fulfill and then ghost people who ask for an update.

I'm hoping for a good resolution but am disappointed. Even if they had just told me they messed up and it would take 1-2 months to deliver my order, it would be way better than not talking to me or telling me they would ship what they had immediately, but then not doing it.

I decided about a month ago to go with flexpatio. I liked what they were offering and the price was right for me. They told me in advance it would take awhile because of restocking. I was very nervous with all of the scams lately to put out so much money but after speaking to the young lady that answered the phone I felt better. She told me the end of the month and not only did I receive it at the end of the month she got me in touch with a great builder to put together my pergola. If it arrived on a Thursday the builder (BlueFiks) came sat morning. Another thing that was great about using both companies together we had a problem that the trucking company caused. I was alerted. The builder fix the problem. I called flexpatio to let them know what happened. I sent pics and truck info with out an argument they sent a refund back to my card. Nice. Can’t ask for more than that. Thank you flexpatio if I know anyone that would like to get one I’ll send them your way. Thanks Brian

I own a contracting company, I preferred the 10x13 pergola GEN 2 for my client on April 15th. It is now May 12th.
They are saying the “shipping company has not yet picked up the product.”
Pending pick up for May 11th. Well, it’s the end of day May 12th.
And when I talk to customer service they it seems nothing is being handled to fix this issue for me.
I’ve been more than understanding and patient with this issue after spending 5k on this product.
At this point we are losing money because our project is heavily delayed on a product said to ship in 5-15 days. (It has been almost been 30days)
I’ve given 2 stars in hopes this product can still be provided to us to reconcile this problem.
If not, my lawyer will be involved, think twice before purchase of this product.
Very unfortunate.

I initially had a great experience using the FlexPatio app the interface was easy to navigate, and placing the order was simple and straightforward.
However, the fulfillment and customer service have been extremely disappointing. I placed my order on March 17th and still have not received the pergola. When I called, I was told the order was ready, but no one could provide a shipping date. I’ve now had to call twice, and I still don’t have any clear answer as to when I can expect delivery. We specifically chose FlexPatio because we needed the pergola in time for an event, so timely delivery was critical. It was supposed to arrive this weekend, but there is still no pergola and no communication explaining the delay. At this point, I’m very disappointed. I will update my review on the quality of the product, if and when it actually arrives.

I contacted FlexPatio regarding a pergola and was offered a price through the chat at a discount after inquiring to see if there was anything they could do to bring the price down. In the chat, the representative priced the lower tier product even though I inquired about the higher cost product. They originally would not honor that price. After escalating it to their customer service group, they eventually agreed to honor the price. However, by the time they agreed to do that I had already purchased from a competitor. In an effort to show that this was an honest mistake FlexPatio offered to send a heater for the pergola I purchased from their competitor for no cost to me. This shows me that FlexPatio is a good company to do business with, and I will absolutely look at their products for my future pergola needs. We have a few other pergolas we need in the coming months/years!

The driver said the box was damaged and couldn't deliver. They resent everything, but I had to wait another week and missed my party. Quality is fine though.

Right after I installed it, my neighbor admired it from across the fence. The 13x13 PRO has a sleek look and really enhances the yard.