I have recently bought a used car. The process was made very easy thanks to David Wilson who guided me through the process. Very professional and friendly. I was offered a test drive and was shown aro... Näytä lisää
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Bought a 2016 Lexus nx 300h recently from this well established local family business. Excellent service, no pushy sales teams, very competitive price and a fair part exchange for my old car. A coupl... Näytä lisää
Yritys on vastannut
Absolutely fantastic customer service and value for money! Found this gem of a car centre by way of Auto Trader search. Can't recommend highly enough! Pat definitely deserves recognition as the pe... Näytä lisää
Yritys on vastannut
Patrick was helpful and informative from the start without being pushy. Can only say my experience from looking, buying and taking care of all the paperwork was a breeze. Highly recommend Fleetwood C... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
For over 40 years, Fleetwood Car Centre has excelled in providing an outstanding service as a reliable retailer of quality used cars for sale in the Fylde Coast area. A direct tram ride from Blackpool and easily accessible via the M55 and A585, our welcoming car showroom offers a large range of cars of all makes and models. Competitive pricing, superb stock and trustworthy advisors all contribute to a reputation that means our customers return to buy cars from us, time and time again. This superb customer service and a range of easy, affordable finance options makes the short trip from Blackpool, and further afield, well worth it. Visit us today to discover the Fleetwood Car Centre difference.
Yhteystiedot
Fleetwood Car Centre, FY76RP, Fleetwood, Yhdistynyt kuningaskunta
- 01253770073
- sales@fleetwoodcarcentre.co.uk
- fleetwoodcarcentre.co.uk
4,6
Erinomainen
81 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 100 %: iin saamistaan huonoista arvosteluista
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I went to buy a car that they sold
I went to buy a car agreed with the sales man the one i wanted. Asked to go get car I was trading it in, so drove to blackpool and back to change cars. Then to wait 30 mins for someone to talk to us again just to be told it was sold as we went to get our car that they told us to go.and get. Well i was buying 2 company cars that day, but now will never go back.
21. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fleetwood Car Centre
Hello Lee. I would appreciate a phone call if you can please so that we can discuss your review. Please call me on 01253 770073. I cant quite understand a lot of what you are saying and the bits that I can understand are not a correct. I would like to point out that in the event of an issue with anything we sell we absolutely address it and do not ignore people. We try our best to reply to all reviews good or bad/fair or unfair, which is evident when you scroll back through any previous ones.
Please note, we can not give a final valuation on a part exchange until we have seen it and we can not take a car off sale until a holding deposit has been paid. In your instance, neither had occurred. We apologise that you were unlucky and missed out on the car you were looking at and I am sorry you feel you can never come back here again. Based on the above I do not feel leaving us a 1 star review is fair. Even more so considering the fact that you have never bought a car from us previously to experience our aftersales care.
Happy to continue this chat over the phone should you wish to discuss further. Would be more than happy to try and repair the relationship and turn this around.
Kind regards, David Evans.
Great service very polite and helpful
Very polite and helpful, customer service has been brilliant, really went above and beyond to help me with my vehicle issues. Couldn't recommend enough,would definitely buy a car from these again
16. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fleetwood Car Centre
Thanks for your review Lee. We look forward to seeing you again in the future.
Paid deposit but car sold to another buyer
Paid deposit via Auto Trader but car was sold to another buyer.
Said that it was reserved before I did, but even directly on the website, it was still available when I reserved.
Although I requested refund for deposit, I now have to wait 10 days for my money to be returned.
11. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fleetwood Car Centre
Hi Lynne. The Autotrader reserve function is something which is operated by them and we have no control whatsoever on the time frame involved in issuing a refund back. This is a new feature which they have recently implemented with a handful of dealers. I will bring this up with our account manager and give them the feedback that you have experienced. As Autotrader have no control over our website stock feed, they are unable to take the car off sale on our website. They can only place the reservation on the car on the Autotrader website alone. We do have control over the stock feed we send to Autotrader, so if we have received a reservation via our website it removes the car from this feed. It is unfortunate that this cant work the other way around. Like I say, this is a new feature they are trialling so I will pass on these issues to them. Apologies that you missed out on the car you wanted. We hope to have something for you in the future.
Kind regards, David.
Crossland X
Booked a test drive at Fleetwood car centre which was good but then saw another car which I liked so Pat went out of his way to move the cars which were in the way and then go and get some petrol so I could test drive it. I ended up buying the car. I couldn't collect the car for a few days but Pat was fine with that and kept in touch. Would buy from them again, thanks Pat.
1. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fleetwood Car Centre
Thanks for your review Gavin. We look forward to seeing you again in the future.
I was lied to.
I was lied to.
They promised to hold on to a car that i wished to purchase but went ahead and sold it anyway.
To me...this is disingenuous and underhand and because of my high standards i would not countenance using this supplier.
Poor.
15. helmikuuta 2024
Oma-aloitteinen arvostelu
Bought a 2016 Lexus nx 300h recently…
Bought a 2016 Lexus nx 300h recently from this well established local family business. Excellent service, no pushy sales teams, very competitive price and a fair part exchange for my old car. A couple of minor problems were quickly sorted out with the minimum of fuss. Would highly recommend anyone to try this place. Well done everyone at FCC.
7. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fleetwood Car Centre
Thanks so much for your review and 5 star rating Peter! We really appreciate your recommendation.
5⭐️⭐️⭐️⭐️⭐️ Customer Service
The Sales team at Fleetwood Car Centre were extremely helpful in finding me a new car within budget in a short time frame. They advised on certain models and I’m thrilled with my new car. They were also able to offer me a courtesy car in the interim. 5⭐️⭐️⭐️⭐️⭐️. Will definitely return in the future.
15. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fleetwood Car Centre
Thank you so much for your business and your review. Great to hear you are happy with your new car! We look forward to seeing you again in the future!
Traded my 65 plate mondeo in for a…
Traded my 65 plate mondeo in for a vauxhall insignia they gave me a fair price and the car I bought was in good order very happy with purchase I would recommend this dealership and would buy from them again
18. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fleetwood Car Centre
Thank you for your 5 star rating and your recommendation. We really appreciate your business!
Excellent service
David and the team at Fleetwood car centre are amazing, this is the second car I've bought from them having had the first for over a 11 years, nothing ever went wrong with it! They couldn't of been more helpful in finding me an excellent car thats value for money and exactly what i was looking for. Not pushy at all just dead lovely 😊
1. joulukuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fleetwood Car Centre
Thanks for your review Rebecca! Great to hear you love your new car!
Just bought my Ford Echo sport
Just bought my Ford Echo sport, completely impressed with service from the looking to driving my new car away. Pat was an absolute pleasure, helpful and very knowledgeable. We have bought 3 cars from here now over the yrs and certainly do not have a bad word to say. I will highly recommend. Again thank you pat for the incredible service you provided xx
23. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fleetwood Car Centre
Thank you so much for your repeat business and your recommendation. It really does mean a lot to us. We look forward to seeing you again in the future!
Excellent customer service
Low key and not pushy - but very informative and with excellent insight and advice. Actually made buying a car un-stressful!
11. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fleetwood Car Centre
Great to hear we could take the stress out of the buying of your new car. Thank you for your review!
Great customer service
Brilliant service from pat at fleetwood car centre very knowledgeable and caring towards the customer, thank you, a great place to buy a car.
18. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fleetwood Car Centre
Thank you for your review! Great to hear Patrick looked after you well! We hope to see you again in the future
Really lovely service from start to…
Really lovely service from start to finish. Very friendly helpful staff that I dealt with. After sales second to none had a bit of issue but sorted no problems
3. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fleetwood Car Centre
Thanks for your review Jane! Great to hear we sorted out your issue for you. We hope to see you again in the future
5* Service - Will be back
Brilliant service from Dave and the team at Fleetwood car centre made my buying journey very easy and smooth. Was worried about the usual haggle at a dealership but there was absolutely none of that here and they had my best interests in mind throughout. Will definitely be returning again for my next car and will be recommending everybody to check them out! Thanks again
23. lokakuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fleetwood Car Centre
Thanks for your 5 star review and recommendation! Great to hear we were able to help out!
Great place and great staff!
I travelled over to Fleetwood from the Wirral and was impressed from the get go! Great choice of cars and very helpful staff. Every question I asked was promptly answered and I was given a great price on my trade in.. I would recommend Fleetwood Car Centre as they go the extra mile.
6. marraskuuta 2023
Oma-aloitteinen arvostelu
Really helpful staff
Really helpful staff. No pressure and found myself a great car at a great price. Would definitely come back!
2. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fleetwood Car Centre
Thanks for your 5 star rating. We look forward to seeing you again in the future!
FCC - Worth more than a casual detour! 5***
I travelled from Cambridge to Fleetwood over the weekend to pick up a nearly new Suzuki Swace at a very competitive price. The whole process from my initial calls through the payment and processing of the paperwork was handled by David Wilson in a timely and professional way. I must admit that I was wary about purchasing a car remotely at a distance of 220 miles from a dealer who I had no prior knowledge of but the whole experience was refreshingly simple. Finally, a 'heads up' for Ernie and Pat for a most competent handover. I recommend Fleetwood Car Centre without reservation!
5. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fleetwood Car Centre
Thanks so much for sharing your experience on here and giving us your recommendation. Great to read that we made your trip up north for your new car worthwhile.
I'm really happy with the Ford Ka that…
I'm really happy with the Ford Ka that I purchased from David Wilson. He was really knowledgable & helpful. The price was fair and everything was explained clearly, which was good, as I was having the car sent up to me in Scotland. Special thanks also to Tony who delivered the car. Amelie
24. lokakuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fleetwood Car Centre
Hi Amelie. Great to read you are happy with the car and service you received from us. Thank you for taking the time to leave us your 5 star review!
A Pleasure
Great people easy to talk to and not being pressured into a sale…. Fair deal and Trade in Patrick Skiba was particularly nice and would 100% recommend 👍
30. lokakuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fleetwood Car Centre
Thank you for your 5 star review and recommendation! Great to hear you enjoyed your experience with us.
Watch out if trading your car bottom price
I had enquired online about the car, rang on the day it was waiting for me to look at took out for test drive but Ernie didnt seem interested at all. Using We buy any car as to get the trade in price ridiculous, had a price on autotrader wouldnt even consider that.
What a wasted trip car overpriced in comparison to others.
28. lokakuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fleetwood Car Centre
Hi Paul. Thanks for taking the time to leave us your feedback. I will pass this on to Ernie. It does not sound like the usual level of service that Ernie provides. He has worked for us for many years and has a lot of repeat customers so I will see what occurred that day. I would like to hear what he has to say about the encounter between you both.
I would like to address your points raised which may help give you some insight for when buying elsewhere in the future.
When we value a part exchange, we look at a variety of data including CAP, book value, retail ratings, future retail values and We Buy Any Car. Looking at We Buy Any Car is not ridiculous as it gives us an idea of current market sentiment in the trade. WBAC are owned by British Car Auctions, and it goes without saying that they have access to used car data for thousands of cars which go through their auctions every week. So seeing where they think the car is currently sat is useful knowledge as they are seeing how much they are making at auction. We also do look at the figure Autotrader quote to customers and we then see how that sits with the rest of the data we have access to. We can then make our decision on what we want to give for your car.
I also note your comment about you feeling our car was over priced. I am interested to know why you enquired on it in the first place if this is what you thought. I know for a fact that none of our cars are over priced as our prices are checked daily therefore I know that all of our stock is very competitive. We would not get the leads in the first place if we were over priced. As shown by the fact that you were interested enough to come and test drive. I have looked into the car you drove and according to Autotrader's retail values, it is currently ranked number 2 in the whole country in terms of value. To be exact, they are currently saying it is priced £931 below their recommended retail figure. The only ones which are cheaper have done a lot more miles than our car. I can not see a single car on Autotrader which makes our car look over priced.
As well as offering our cars at a low price, we do not charge any admin fees, which is something you may come across at other dealerships. We do not charge these fees as we like to keep things nice and simple for our customers. So keep an eye out for that when you are looking elsewhere Paul.
And finally, the prices we give for part exchanges are always fair and represent current market value. However, you have the choice to try and sell your car elsewhere if you disagree with our valuation and then come to us with no part exchange. You are obviously entitled to your opinion on what you think your car is worth. If we do not agree then that is just unfortunate. There is no need to make it personal and come out with statements on the internet about us which are not true.
In future, I would suggest before taking to your computer to attempt harm on our business, you do a bit more homework on the subject and the market.
I am more than happy to chat with you about this in person if you would like to discuss any of it further. Please call in to the showroom or contact me on 01253 770073.
Kind regards, David Evans
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