Moddelo Limited (FLAMME / FlameKo) Arvostelua 39

Second fire bought from this company. This time we bought an electric fire suite for our extension called Sahara. Absolutely love it easy to put together fire just slotted in easy to secure to the unit and just plug it in. Very happy 😊

PLEASE BE WARNED: This fire is VERY noisy.

I am not impressed by Moddello's handling of this genuine problem.

Purchased the FLAMME 23" Basket Electric Fireplace in December last year.

It was intended mainly for supplementary heat, although the realistic firebed, flame effect and crackle sounds are a definite bonus.

When the fan heater is on - to my ears, and every visitor to the house(!) - it is very loud. Much louder than any other type of fan heater I've ever had.

I called Moddelo shortly after delivery to mention this, and was advised to monitor it and if I still found it loud, to contact Customer Services again.

I've just done so this week, sending videos of the fire in operation trying to illustrate the noise level, which inevitably is not a true depiction of the loudness in the room.

Apparently, Moddelo's customer service and technicians have listened to the audio, and state that the fire appears to be operating normally, the fan of which giving a 40 decibel sound level, equating to 'library quiet'.

If I was ever in a library and heard that noise, I'd be asking the librarian where the jet engine was.

However, they suggested that if I thought there was a fault, I could return the item to them, at my cost, and have their technicians look at it, at my cost. As I didnt expect to return the item I do not have the box, so obtaining that would also be at my cost. This would come to around £70+; as I've already paid over £200 for the fire, and am really not confident the fire would be deemed faulty by their technicians, as this is all so subjective - I will have to leave the issue here.

I now have a very expensive flame and crackle effect box with a very noisy fan heater. My only option is to sell it.

I fail to see how, regardless of personal audio tolerations, a noise of 40 decibels is regarded as 'library quiet'. The fire is so noisy in the room you can hardly concentrate on anything else.

I would urge you to see this fire in operation personally before any purchase, as there is no redress for this under the 'guarantee'

The Moddelo company is excellent to deal with. My fire decided not to work anymore and was outside of the warranty period. After contacting Moddelo they were very friendly and came up with an agreeable solution . They even sent me packing materials to enable me to return the fire for repair. They also made all the arrangements for the collection, repairs and return delivery . The fire now works perfectly again. I am very impressed with the very efficient and friendly service that was totally stress free 🙂 . It is very refreshing to be treated in a very respectful and friendly manner. I would recommend anyone to deal with Moddelo. Their product is first class and their after sales service is fantastic. Many thanks to all involved.

Just purchased a Flameko Verona 16" fire which I'm delighted with but foolishly threw away the operating instructions with the packaging. Thought I would contact Customer Services and I expected a reply some time next week. To my delight I had an email reply within the half hour attaching the instructions for download.

Excellent Customer Service the likes of which I thought was long dead. Well done Chloe!

The fire completely stopped working after 18 months of only ever using the light effect aspect of the fireplace. I contacted them by wattsapp (don’t bother trying to phone as the number cuts you off before it is answered). They immediately identified the problem as a failed PCB. They wanted £30 postage, £20 labour and £30 replacement part. Despite the company offering a 2 year warranty on their website they refused to repair/replace under warranty as we had bought it via Amazon! They confirmed that “it is uncommon for a pcb to fail” within this time so they wanted it returned “for the technical team to investigate”. This suggests to me that there was therefore a fault/problem with the pcb board that shouldn’t have resulted in the fire breaking down after inly 18 months , however when I requested that they therefore honour the 2 year warranty advertised proudly on their website they refused and said that buying through Amazon for some reason makes them feel justified in only honouring Amazon’s 1 year only warranty. Does this suggest that they supply Amazon buyers with less than perfect fires, I wonder? In the end I asked them to send me a pcb board for me to replace myself at a cost of £30. It was simple to replace with a bit of support them via wattsapp, which they were very forthcoming with. I sent them a picture of the repaired fire and they asked if I would give permission for my photo to be uploaded to their social media! I respectfully again requested that given the circumstances they might consider refunding the £30 as a gesture of goodwill however they refused, again quoting Amazon’s reduced warranty over their own. They also repeated that pcb boards can fail and did not seem concerned at all that this had happened in under 2 years. This to me makes a big statement about the quality of manufacturing, so think very carefully before investing not insignificant money in a fireplace from this company.

I bought a Moddelo fireplace in August 2024. The on/off was always temperamental until eventually when I went to switch it on in Nov 2025, it just wouldn't. This became an issue as I ony have one radiator downstairs alongside this, and left me cold when the temperature dropped. Plugging in a fan heater repeatedly blew my electrics. I sent the item back vis UPS (who would never provide an accurate window of collection or drop off) and was told (only when I chased) a few days later that it had been fixed, and was being sent back. No details about what the issue was.
Finally received the fireplace back after UPS attempted to repeatedly deliver when I was not home, and it's impossible to again get any accurate window of timing. For example, it's xmas eve today, and they were supposed to drop it 'end of day' (vague) - and delivered it at 10.08am. Luckily this time, I was in, but I had planned my day around waiting at home for 'end of day'
Anyway, of course, dear reader, you know what happened next. It still doesn't work. Christmas will be a cold one this year. Please don't bother using this cowboy outfit. Save yourself a world of trouble, and buy another brand.

I needed a part for a fire. A printed circuit board. Called these guys they went above and beyond to help me. The technical guy assisted me in diagnosing the circuit board.
No problem they located me a part and I collected within the hour. Thank you for you're help my fire is back up and running and looks awesome

I absolutely love our Castello wall mounted fireplace! We never have to have the heating on downstairs anymore as it gives out so much heat. Super quiet too - we rarely notice that it’s on. A top quality product and top quality customer service to go with it.

The worst service I have ever received, never even delivered my fireplace, never got a refund or a replacement, customer service is very very bad, I was treated awfully, please avoid using this company at all costs! I have had to take this further now, all I wanted was what I had paid for. Really upsetting, please avoid

Just an update as you have replied, I'm also confused with your response as it states that your name is will, and you are person that I've been speaking to via email, your response to this review is nothing like the response to my emails, you know that I didn't sign for delivery, yet you are still refusing refund or replacement, then you have come back to me on here like you are actually trying to help, like I said please avoid at all costs

After being let down by another company, and after paying for the fire and not being updated on its delivery change I came across Stoke Flame. On the of chance of having the fire stocked, one phone call speaking with Tim he went above and beyond. The fire was the last one in stock and Tim held this until I had driven from Chester to collect it.
Fantastic service to which I would reckoned this company to anyone who asks about a fire. In store experience from all staff members (one I forgot) helped me load the fire into the car and it is now in its prime location looking fantastic in a new extension we have recently had done.

Don’t look anywhere else this company known how to look after customers!! Something which is a dying art! Thanks again Stoke Flame!!

Flamme Knighton Wall mounted Fire

Delivery was swift greatly appreciated. Delivery company were excellent. Product was well packaged and protected.

After building, installing and using the unit we are delighted with its quality and performance in fact it is quite a talking piece.

Thank you for a great experience form purchase to use, so glad we selected this unit.

Moddelo were fantastic to deal with. I had a slight problem with my first electric fire which I had to return. I contacted Holly in Customer Services who was extremely helpful. I subsequently visited the factory and the owner Will personally ensured that my replacement worked perfectly and even carried it to my car. I cannot praise this company enough. Great product at a brilliant price with fantastic Customer Service. I highly recommend Moddelo.

Nice looking fire but its way to loud. Maybe its just my
this fire. Wouldn't buy again.

We purchased an inset fire.looks good in the room very pleased with the effect. Went wrong 9month later, got InTouch with the company all staff most helpful sent a box and packaging had it collected, returned in a week.great company.thank you.

We were looking to replace our electric fire and found a good selection of products on view in the showroom.
The salesman provided helpful information and we decided to purchase a wall hung version which took up less space.

We were looking at the small fire box castello platinum 33”
Online, unseen, so it was a bit of a gamble as we didn’t know a huge amount about them. After a couple of questions to customer support which were promptly answered we decided to order one to replace our old electric traditional fire, I had to change the shape of the opening get it re plastered etc but the results are amazing. Very modern looking and very cozy with the very “real” looking effects. It was actually very easy to fit and we’re extremely happy with it. Definitely recommended by us.

We’d been looking for an electric fire for quite some time and had had some eye watering costs. Luckily a friend of our had recently bought a fire from Flamme and recommended them. We were visiting our daughter in Stafford and found their showroom/premises were near by so we paid them a visit. Although a small showroom we saw everything we needed to see and were given helpful advice. We paid them a second visit to confirm which fire would be best for us and again the advice was first class without pushy sales techniques we had found at other places. The fire was ordered costing less than half other quotes and was delivered without further charge. Fitting was simple within the media wall. After sales service has been first class. If your after an electric fire, go on their website or pay them a visit it’s well worth it.

I am unbelievably impressed with our recent purchase with Modello. We brought the Castello platinum 40” version after building our media wall to this specific insert and my god am I glad that we went through with purchasing through this company. I spoke with Will, who was incredibly knowledgable and provided enough information for us to choose between two models. The electric fireplace looks incredible, finally making our house feel like a home. We love the modern aesthetic, and this completes our living space - even the cats approve. My partner had ease installing the model, it came with clear instructions which were easy to follow. It also throws out a decent amount of heat, providing a bit of warmth for the upcoming colder months, we are so pleased we were able to order before Christmas!
Delivery was unbelievably quick, we purchased on Tuesday and it was delivered on Thursday morning with no additional costs!
Honestly couldn’t recommend this company enough ⭐️⭐️⭐️⭐️⭐️ thank you thank you THANK YOU 🏠♥️

Flamme provided excellent customer service followed by a high end product. After shopping around with other companies, I personally found the standard and quality that they work too exceptional.

Fantastic item and excellent customer service, instant response and useful information provided!