Had an issue with the shipping. Even though USPS has not helpful at all fix RX walk me through everything and help me get the medication I needed in a timely manner.
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
We have used the Fix Hep C buyers club on many occasions to help access medications for our clients prior to getting Maviret here in NZ. We have also found the service willing to give us informat... Näytä lisää
Danke ihrer Plattform konnte ich die Medikamente zur HPV Therapie selbst bezahlen. Da ich noch zu wenig krank war hätte ich In meinem Land 40mal mehr zahlen sollen, damit unser Krankenkassensystem g... Näytä lisää
The service was excellent, communication was the best that I’ve ever experienced. I don’t think there is anything so far that needs to be changed or improved. Just keep doing what you are doing! T... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
FixRx is brought to you by the team at FixHepC Buyers Club. It was started because we think that it's unreasonable that highly effective medicines have been invented, reached the market, but are priced so high that they are not reaching the patients they were designed for. Since 2014, our mission has been helping every patient get treated for an affordable cost. We accomplish this by securely sourcing quality assured generic medications produced by US FDA certified Indian manufacturers, and delivering them to patients' doors.
Yhteystiedot
412-B, South City Part 2, Sector 49, 122018, Gurugram, Intia
- +61-438-350-854
- help@fixrx.com
- fixrx.com
4,9
Erinomainen
204 arvostelua
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Very kind and responsive.
21. marraskuuta 2023
I do not know what I would have done...
I do not know what I would have done, FixRx has made it affordable to get my meds. I have contacted customer service a few times about random questions, and they have answered in a timely fashion. The one thing that everyone needs to understand is that your package will not get to you in a week. All my packages have taken 3 weeks. If you understand this and place your order well before, you will be ok. Just don't blame the company for packages having to go through customs and international travel.
12. elokuuta 2023
Excellent service. Go for it.
It has been almost one year and a half since I get to know you. Excellent service as always.
17. toukokuuta 2023
Very satisfied
Many thanks to you.You were accurate and fast with the delivery of my order.Also the staff especially Adam was ready to answer me at any time.You are amazing
25. huhtikuuta 2023
You were helpful and very patient.
6. maaliskuuta 2023
thanks for your help and i would like…
thanks for your help and i would like to appreciate and agin thank you
15. helmikuuta 2023
Adam Wagih made my partner and I quit FixRx
I had a horrible experience with FixRx. I got caught in a situation where I was misled by a message that said 'thank you for your payment' when in fact my payment was never received, and therefore my meds were never delivered. When trying to resolve the issue, Adam Wagih had a really nasty attitude towards me from his very first message. I also do customer service and if I ever treat a customer the way Adam treated me, I guarantee you I would lose my job. I have all the emails we have exchanged saved as proof of his arrogance and extremely poor customer service skills and I will be escalating this as far as I can.
Response to FixRx's reply:
Okay, then... let's do this.
All the times you've quoted me in your reply, you were 100% correct. These are my words, and UNLIKE YOU I stand by them.
The mistake I made was a COMPLETELY DIFFERENT STORY. How dare you manipulating my words to your advantage? This company is really sketchy. It was supposed to go through that Monday, and after spending ONE HOUR with Wells Fargo on the phone and talk to two different associates, guess what?!?! IT DID!!! The bank sent you an e-check, not a physical check. You make me sound stupid and you manipulated to whole situation in order to make it look like I'm a male Karen to your existent and possible future customers. THAT IS REALLY LOW LEVEL of you.
Let's play the game quote, shall we???
Adam said: 'When my colleague Hank wrote you "thank you for your payment", he meant: "thank you for sending proof of your payment", he did not say: "thank you, your payment was received".
There's a big difference between the two Adam, my friend, and I'm not a mind reader. You co-worker made a poor choice of a few words without context or explanation, and I'm supposed to read his mind and know what he means? And also, sure, thank you for correcting your coworker's misleading message when I was already running super low on my meds. That was useful.
"We treat all our customers with respect, including Mr. Tomaz. The reason he is upset is simple, we wouldn't ship medication to him as he payment never arrived."
Wow... I don't even know where to start with this one. Treat all of your customers with respect? Do you even know what this word means? Adam talking down to me on my emails, saying "if you provide us with this proof, we will be happy to ship your medication right away and offer you a coupon for a 50% discount towards you next order"? Like I'm a kid? Daring me to show him something he thinks I don't have and offering me a discount that he thinks I'm not gonna get? Then manipulating this whole situation to make your company look you didn't make any mistake? Let's fix the quote above like it should have been written in first place, according to WHAT REALLY HAPPENED:
"We definitely treat all our customers with respect, but sometimes we don't - like in Tomaz' case. The reason he is upset is very simple, we wouldn't ship medication to him as his payment never arrived. He made a mistake SCHEDUELING HIS PAYMENT to a different date, and he exchanged a couple of emails with FixRx, in which he explained the mistake he did. One associate then reply 'Thank you for your payment'.
Period. He never said 'thank you, we'll let you know when your payment is received'. For that reason I put my mind at ease and thought I had to wait for my meds.
"We only accept eletronic payments through direct bank or wire transfers, but he said the bank sent us a check instead". Oops... why didn't you quote me on that one? Here... I'll quote myself to make it easier for you, you have that on email:
"Please see attached: 1. Screenshot of proof/ receipt of my payment, made on 01/13. I do realize I made and scheduled the payment to be processed on 01/23, but I'm also attaching a screenshot of my online bank statement, where it says the payment was transferred". I'm not as dumb as you are making to be here. I know you don't work with checks, Wells Fargo transferred an e-check to your account, and according to them your payment has been available since the 23rd. IT IS NOT A PHYSICAL CHECK... Geez.
Bottom line is, it all started with a message from Hank, which says the following:
"Thank you for your payment. We confirm that your order will be shipped to the following address..."
Not only I got a confirmation of my payment, but also a confirmation that my meds were going to be shipped. Now tell me is my fault that I misunderstood this message. Now, with that being said, Hank was never rude on his emails. He was always polite and professional - maybe Adam can do a crash course with Hank?
My point is, what REALLY upsets me is the way I was treated by Adam. I'm fine starting my treatment from zero, I won't die, but I AM NOT FINE with people talking down to me, making me feel stupid, and now you guys just made it all worse by manipulating the whole situation. I'm in SHOCK.
17. helmikuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä FixRx/FixHepC
We definitely treat all our customers with respect, including Mr Tomaz. The reason he is upset is simple, we wouldn't ship medication to him as his payment never arrived. This is what happened :
1. We only accept electronic payments through direct bank or wire transfers (this is very clear on our website), but he said that his bank sent us a check instead. We explained to him that we don't have the logistics to receive checks and replied with: "Please ask your bank to cancel any issued checks and refund the money to you". To which he replied: "I called the bank and I was able to put a stop on the payment". We have the email records that show this, and it proves that we never received any payment from Mr Tomaz. So we're not sure how he expects us to ship medication when we never received payment.
2. Mr Tomaz made an important mistake that resulted in a 10 days delay until we were able to verify that his payment never arrived. That's what he wrote exactly: "Thank you for your prompt response. I just realized I made a mistake on my end. Instead of making the payment, I schedule it to be made on the 23rd of this month. It should go through on Monday (see attached picture for reference)". To which we replied: "Thank you for your payment. We confirm that your order will be shipped to the following address...". This is a standard courtesy reply to thank him for his payment picture reference (that is expected to go through on Monday according to him). Also, Mr Tomaz had asked us to change his shipping address after placing his order, hence the confirmation that the order will be shipped to the new address.
Finally, Mr Tomaz's medication was quite cheap, and if we had any doubt that he was not able to afford sending another payment pending his bank's refund of his first one, we probably would not have insisted on receiving payment before shipping the medication. One thing is for sure though, none of our emails to him constitute rudeness in any way, and we pride ourselves in providing caring customer service.
I was a little hesitant at first
I was a little hesitant at first, but they were top notch in the end.
1. marraskuuta 2022
Excellent
Excellent. Seamless experience. Order arrived quickly. Saved me a lot of money.
10. marraskuuta 2022
Doctors had to stop my medication.
Doctors had to stop my medication.
The club agreed a return and refund without any problem whatsoever.
BM
26. toukokuuta 2022
Quick,easy,super reliable and the…
Quick,easy,super reliable and the online live chat was very helpful I live in the United States and my packages always were delivered except one and fixrx quickly sent out another package which I received. Thanks and looking forward to buying from you in the future.
6. toukokuuta 2022
Affordable price and the delivery was…
Affordable price and the delivery was super fast. Definitely would recommend. Life-saving meds. at unbeatable price.
16. huhtikuuta 2022
Fast
Fast, effective delivery and make medication cheaper and affordable as compared to my country 👍🏻
11. huhtikuuta 2022
Helpful and very quick delivery
Even though I was ordering for my dog (who has liver cancer) and not myself, Fixrx Buyers Club was very helpful and my delivery arrived on the day they said it would!
20. maaliskuuta 2022
Serieux rapide.
25. tammikuuta 2022
I have been HCV positive since I was 24…
I have been HCV positive since I was 24 years old.
I was lucky enough to be well and I took the decision to wait to have the treatment as the interferon and rivabirin one were too invasive and I was scare. Until a few years ago my doctor told me to buy the new cure on Fixhepc. The price is affordable and there are no side effects whatsoever on the new cure, maybe a little bit but it is possible to continue to work. Thanks to Fixhepc to make this cure affordable even to people that otherwise could not be able to stay at home while having the other treatments.
It was very easy to buy and very fast to arrive.
I would recommend it to everyone.
Grazia
24. joulukuuta 2021
Oma-aloitteinen arvostelu
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