I had some minor cookie and app access issues buying a madness ticket but when called customer services someone kindly answered and promptly and helped me out. They were friendly and listened to my co... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
What a great experience!! I booked tickets and received no tickets after due to an email issue and was so concerned that I would have trouble getting them. It took one call, a very friendly person was... Näytä lisää
Yritys on vastannut
Amelia was amazing in sending replacement tickets. I had trouble with my phone & lost data. Her response was fast & she issued the tickets straight away. No issue at all. An A☆ Service who certainly d... Näytä lisää
Yritys on vastannut
I made a type with my email address which made me not receive my tickets, i followed up and they found my tickets and sent it to me within a day. Very good service from Fixr
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
FIXR is a global ticketing platform built for fans and organisers. Find events, book tickets, create memories. Create events and sell tickets in minutes. Reach out to us if you have questions or need help: team@fixr.co.
Yhteystiedot
Cameo House, 11 Bear Street, WC2H 7AS, London, Yhdistynyt kuningaskunta
- 020 3700 0610
- team@fixr.co
- fixr.co
4,4
Erinomainen
762 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 90 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Prompt response to an issue - good customer service
Booked tickets for a Christmas event through FIXR. Very easy operation with tickets landing by email immediately after purchase. Had a small issue with my booking which FIXR replied to very promptly, even though my query was really one for the event organiser rather than the ticketing agent,
23. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä FIXR
Hi there,
Thank you for the review! We are so glad we could assist with your booking and provide a prompt response.
It is great to know that you found the process easy and that the team went above and beyond to help with your query.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
I had an issue with a failed transfer…
I had an issue with a failed transfer ticket process and had to get in touch with the support team and they were very helpful. They were able to help me get the ticket that was lost in the process. Now I have all my tickets and excited to attend the event. The agents that helped me were so kind, patient and helpful. I’m pretty happy with their customer service. Once again, thank you so much.
19. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä FIXR
Hi there,
Thank you for the review! We are so pleased to hear that our team was able to recover your lost ticket and provide kind, patient support.
It is wonderful to know you are all set for your event and happy with the customer service experience.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
Excellent service from Tremaine
Excellent service from Tremaine at FIXR. Couldnt have been more helpful. Thanks so much - really looking forward to Farmfest 2026 complete with our two little doggies! Nick
24. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä FIXR
Hi there,
Thank you for the review! We are so glad we could assist with your booking and provide a prompt response.
It is great to know that you found the process easy and that the team went above and beyond to help with your query.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
Tramaine was very helpful and sorted my…
Tramaine was very helpful and sorted my query out efficiently.
17. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä FIXR
Hi there,
Thank you for the review! We are so pleased to hear your query was handled efficiently.
It is great to know our team provided helpful support to get everything sorted. We appreciate the feedback!
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
Quick response
Quick response to my query and easy to purchase tickets
17. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä FIXR
Hi there,
Thank you for the review!
We are so pleased to hear that your query was handled quickly and that you found the ticket purchase process easy.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
Prompt response and resolution
I had an issue with the app not functioning correctly and logged a ticket. with prompt response I was told the issue had been fixed and to try the app again. Problem solved.
16. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä FIXR
Hi there,
thank you for the review! We are so pleased to hear the app issue was resolved quickly for you.
It is great to know our team provided a prompt response and got you back up and running. We appreciate the feedback!
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
Paid for tickets to an event
Paid for tickets to an event, but didn't receive them,or confirmation that they had been paid for, I had proof of my purchase, and contacted fixr, they dealt with this swiftly and in a friendly manner, and the situation was resolved.
13. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä FIXR
Hi there,
Thank you for your review! We're so glad to hear that you had a positive experience with our support team.
We're happy to hear that the issue with your tickets was resolved quickly and that our team was able to assist you in a friendly and efficient manner. We truly appreciate your kind feedback.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
So helpful
So helpful! I was a bit of a clutz and gave the wrong email for a confirmation of a ticket and the team were so so helpful!
27. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä FIXR
Hi there,
Thank you for your review! We're so glad to hear that you had a positive experience with our support team.
We're happy to hear that the issue with your confirmation email was resolved smoothly and that our team was able to assist you helpfully throughout. We appreciate your kind feedback.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
Excellent service
I made a mistake with my booking and they rectified it without question. I can highly recommend this company.
12. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä FIXR
Hi there,
Thank you for your review! We're so glad to hear that you had a positive experience with our support team.
We're happy to hear that your booking issue was resolved quickly and smoothly. We truly appreciate your kind feedback and recommendation.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
I lost my tickets
I lost my tickets, and they were promt and very patient helping me find them.
10/10 recommend.
16. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä FIXR
Hi there,
Thank you for your review! We're so glad to hear that you had a positive experience with our support team.
We're happy to hear that our team was able to assist you in locating your tickets and that the process was handled promptly and patiently. We truly appreciate your kind feedback and recommendation.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
Luke Combs tickets.
I made a big mistake and it was rectified by a great team.
16. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä FIXR
Hi there,
Thank you for your review! We're so glad to hear that you had a positive experience with our support team.
We're happy to hear that your issue was resolved smoothly and that our team was able to assist you quickly. We truly appreciate your kind feedback.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
SCAMMERS!!!
21. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä FIXR
Hi there,
Thank you for your feedback. We're sorry to hear about your experience and would like to look into this for you.
We're happy to help resolve any issues, so please could you share the email address you used to contact us? This will allow us to investigate further and assist you as quickly as possible.
We look forward to hearing from you.
Best Regards,
Team FIXR
Really great experience
Really great experience, very quick response to my query, very helpful and knowledgeable… all in all a great experience!!
11. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä FIXR
Hi there,
Thank you for your review! We're so glad to hear that you had a positive experience with our support team.
We're happy to hear that your query was handled quickly and that our team was helpful and knowledgeable. We truly appreciate your kind feedback.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
Quick personable experience
Quick personable experience
12. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä FIXR
Hi there,
Thank you for your review! We're so glad to hear that you had a positive experience with our support team.
We're happy to hear that the process was quick and personable. We appreciate your kind feedback.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
Helpful staff
Helpful staff - Hayley Ann was quick to issue my refund when i duplicated my purchase.
11. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä FIXR
Hi there,
Thank you for your review! We're so glad to hear that you had a positive experience with our support team.
We're happy to hear that your refund was processed quickly and smoothly. We truly appreciate your kind feedback.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
Very helpful team
What a helpful team , they respond as soon as possible and they make sure they give u full information
I really love it
Thank u for ur help
11. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä FIXR
Hi there,
Thank you for your review! We're so glad to hear that you had a positive experience with our support team.
We're happy to hear that our team was able to respond quickly and provide you with all the information you needed. We appreciate your kind feedback.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
Had a query around some tickets…
Had a query around some tickets purchased and was helped very quickly with helpful advice, good customer service on display
11. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä FIXR
Hi there,
Thank you for your review! We're so glad to hear that you had a positive experience with our support team.
We're happy to hear that your query was handled quickly and that you received helpful advice. We appreciate your kind feedback.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
Resolve issues effectively
Fixr took over the management of tickets from an event that I originally bought tickets for from the actual event organiser. At times it has seemed like the interface between the two companies has been a bit clumsy but each time I have contacted Fixr they have responded and resolved the issue. The people sending emails seem to be polite and friendly
10. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä FIXR
Hi there,
Thank you for your review! We're so glad to hear that you had a positive experience with our support team.
We're happy to hear that any issues were resolved quickly and that our team was polite and friendly throughout. We truly appreciate your kind feedback.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
Ticket Enquiry
The feedback I received from Tramaine on the uncertainty I had really left me at ease. Response time is great as well. Keep it up Team FIXR. 👏
9. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä FIXR
Hi there,
Thank you for your review! We're so glad to hear that you had a positive experience with our support team.
We're happy to hear that our team was able to put your mind at ease and that you were pleased with the quick response time. We truly appreciate your kind feedback.
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
refund
I couldn’t make it to an event I had paid for and was unable to sell the ticket. I wasn’t sure if it was possible to get a refund at all but when I reached out to customer service they were responsive and helpful and simply asked for proof that the event organiser authorised the refund. I really appreciated the support and I got a full refund after a few emails, thank you specifically Amelia, Fixr.
28. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä FIXR
Hi there,
Thank you for your review! We're so glad to hear that you had a positive experience with our support team.
We're happy to hear that the process was clear and that our team was able to assist you with your refund smoothly and efficiently. We appreciate your kind feedback
If you need anything else in the future, don’t hesitate to reach out!
Best Regards,
Team FIXR
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