We ( me and the wife) have been using fishingbooker for 20 years and haven’t had a bad experience. The reviews are mostly helpful but the details about the boat and crew are the ticket to a successful... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
We used Fishing Booker to book a fishing trip from Isla Mujeres, Mexico. There are many "mom-and-pop" operators there, and the Fishing Booker website provides detailed information about each to help... Näytä lisää
Easy to choose a captain and boat. Lots of info about the captain, boat size, and max number of people. Very clear on total cost and accepted methods of payment. Received reminders of when and where.... Näytä lisää
Captain no showed for a trip that we had planned for months. Fishing Booker does not allow reviews unless a trip is completed, so they are just protecting idiots like this who obviously don’t care ab... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
FishingBooker is the world’s largest online service that enables you to find and book fishing trips.
Yhteystiedot
101 W Main St Suite 101, 23510, Norfolk, Yhdysvallat
- +1-833-455-1255
- customer.service@fishingbooker.com
- fishingbooker.com
4,5
Erinomainen
324 arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Nico is great and very communicative
Nico is great and very communicative. He helped me understand a lot of what’s going on being new to fishing booker. I’d definitely recommend him for any questions you have as he will take care of you.
3. huhtikuuta 2024
Oma-aloitteinen arvostelu
The help center is always great…Reached…
The help center is always great…Reached out twice now and they are very helpful….one was with regards to a booking and the latest one is being looked into a verification issue…. Thanks for having this available…I am very impressed with your service!!!
Captain Jeff
2. huhtikuuta 2024
Oma-aloitteinen arvostelu
The best platform ever
The best platform ever. I highly recommend it!!!
26. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä FishingBooker
Captain, you are the best! Thank you for your kind words! - Niko
The support staff is amazing !
The support staff is absolutely outstanding. They are very responsive, answer all questions in very short delays and liaise with the captain whenever it is necessary.
22. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä FishingBooker
Captain Luc, Wow, thanks a bunch for the shoutout to our support crew! It's fantastic knowing they've been quick on their feet and helpful with whatever questions you've thrown their way. Anything else you need, just give us a ring. - Niko
Niko made things go smoothly
Niko responded in a timely matter and got things done fairly quick overall happy with Fishing Booker and what it’s done for my business
21. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä FishingBooker
Captain, I am super glad to hear this. And hey, I just wanted to say how much we appreciate your contribution to FishingBooker, too! You're making a real difference, so big thanks for that! - Jay
Great Captain Support
Niko was so helpful and very easy to communicate with. He was quickly able to help me with the issue I was having. He made being a captain through fishing booker very easy!
20. maaliskuuta 2024
Oma-aloitteinen arvostelu
Call Fishing Booker because I had a…
Call Fishing Booker because I had a question and spoke with Neico (I hope that spelling is correct), super nice gentleman very helpful. I really appreciated his help
19. maaliskuuta 2024
Oma-aloitteinen arvostelu
Amazing customer service
Customer service is top notch, helpful, quick to answer and knowledgeable.
18. maaliskuuta 2024
Oma-aloitteinen arvostelu
Excellent customer service.
Customer customer service has always been a staple of fishing booker.
Through the years, the fb family has helped me grow my business a tremendous amount. Many of my loyal customers now, came as a result of the fb platform.
I can't recommend fb enough, and I do so to any captain that is new to the business, many if not all also use fb.
Do not hesitate to contact fb for your advertising needs, they will not disappoint.
13. maaliskuuta 2024
Oma-aloitteinen arvostelu
Quickly responded to my inquiry with a…
Quickly responded to my inquiry with a great resolution
11. maaliskuuta 2024
Oma-aloitteinen arvostelu
Leah is awesome
Leah is awesome! Super helpful and made sure I understood how to do something’s moving forward. She was great!!
11. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä FishingBooker
That's fantastic to hear! Leah is the best! It's awesome that she went above and beyond to ensure you were all set and understood everything moving forward. Thanks a bunch for sharing your experience! - Niko
The support staff is available 24x7 and…
The support staff is available 24x7 and you can understand their language. Very responsive and professional.
10. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä FishingBooker
Captain, thanks a ton for the shoutout! It's awesome to hear you found our support team super accessible and easy to communicate with. Being there for you round the clock is what we're all about. Your appreciation means a lot to us! - Niko
Great customer service
Our vacation was cancelled due to strike in the airport.
When we cancelled our booking with Fishingbooker.com they reached out to us about the deposit which we though was lost.
We send a couple of screenshots from the cancelled flight and got the deposit back swiftly.
Great way to run a business - will use them another time if possible,
9. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä FishingBooker
Hey Anders, I'm glad we could make things a little better for you after everything you've been through. I hope we get to welcome you on another trip in the future! Until next time! - Niko
No one contacted us
No one contacted us about location and then next morning boat was no running for mechanical issues. Owner said he get us on another boat and call me back in 15-20 minutes. I called him twice after 40 minutes and no answer. Do not use this service.
9. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä FishingBooker
Hi Gordon,
I am genuinely sorry for the inconvenience you experienced. To make things right, I need to verify your booking details so we can process the refund accurately. I tried doing that via email and TrustPilot, but have yet to hear from you.
I understand your frustration and appreciate your patience. Please reach out with your booking info, and I'll take care of the rest.
Thanks for bringing this to our attention and I look forward to hearing from you.
- Niko
Had some initial trouble with Website
Had some initial trouble with Website, due to boomer age issues, LOL. Leah helped me navigate through it. Great job with support! We also have to mention, our charter was outstanding! We will be back .....
6. maaliskuuta 2024
Oma-aloitteinen arvostelu
Lea was awesome
Lea was awesome! She resolved my concern with compassion and kindness and most appreciative of the service she provided me today, many thanks!
Kudo’s to FishingBooker
29. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä FishingBooker
Thank you for the review Captain Steven.
It's always a pleasure to talk to you and our Support Team is always keen on hearing the insight you have to share with us!
- Jay
Leah was very friendly and helpful
Leah was very friendly and helpful .
She was patient and walked me through my issue.
28. helmikuuta 2024
Oma-aloitteinen arvostelu
Niko was awesome!
Niko was awesome! Very helpful, understandable, and kind.
27. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä FishingBooker
Tommy, Niko was thrilled to see your review!
It's a huge motivation boost to see that our users are happy with the service we offer.
- Jay
Niko was awesome!!!
Niko was awesome in looking right into my concern with a trip a customer canceled. He assured me it wouldn’t hurt my listing and made sure I knew to reach out in the future if I received any similar messages. Thank you again for your help!
27. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä FishingBooker
Captain Justin, you're very welcome!
Niko and the rest of FishingBooker's support team do our best to offer you 24/7, 365 support. Your kind words inspire us to maintain a high quality of service all throughout the year.
- Jay
Joe was very helpful 👏 in resolving my…
Joe was very helpful 👏 in resolving my issue with a guest. On a trip they did not show up for. He was quick to resolving the issue. Thank you Joe
25. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä FishingBooker
Justin,
I'm pleased that we could be of assistance in this situation! Let's keep our fingers crossed that similar situations don't arise again anytime soon. Nevertheless, remember that we're always here for you.
- Niko
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