We ( me and the wife) have been using fishingbooker for 20 years and haven’t had a bad experience. The reviews are mostly helpful but the details about the boat and crew are the ticket to a successful... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Customer wants to cancel, violating policy. But the only options were to deny or accept, no middle . I don’t want to steal a persons money, but there should be some compensation for a cancellation bes... Näytä lisää
We used Fishing Booker to book a fishing trip from Isla Mujeres, Mexico. There are many "mom-and-pop" operators there, and the Fishing Booker website provides detailed information about each to help... Näytä lisää
Easy to choose a captain and boat. Lots of info about the captain, boat size, and max number of people. Very clear on total cost and accepted methods of payment. Received reminders of when and where.... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
FishingBooker is the world’s largest online service that enables you to find and book fishing trips.
Yhteystiedot
101 W Main St Suite 101, 23510, Norfolk, Yhdysvallat
- +1-833-455-1255
- customer.service@fishingbooker.com
- fishingbooker.com
4,5
Erinomainen
325 arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Once again every time have have had a…
Once again every time have have had a need for support the people have been great
4. syyskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä FishingBooker
Your praise means a lot, captain - thank you! You can count on us anytime you need help. :-)
Megan | FishingBooker
Company was very helpful and quick to…
Company was very helpful and quick to respond
Plans changed and they took care of every need in a very timely manor
Highly recommended
4. syyskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä FishingBooker
Thank you, Joshua - your recommendation means a lot! :-)
We're always here to help, even when the weather decides to throw a curveball. Weather aside, I'm really happy to hear that you could still squeeze in a few awesome hours on the water.
Megan | FishingBooker
Amazing support
Kiki was responsive and did her best to address my concerns. Great support and professionalism.
26. elokuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä FishingBooker
I'm thrilled to hear Kiki was helpful, Faraz! Thank you for taking the time to share your wonderful feedback - your kind words are really motivating and remind us why we love what we do. :-)
Megan | FishingBooker
Kiki was absolutely incredible
Kiki was absolutely incredible. She was so patient and helpful. Super professional and had all the answers to the 1000 questions I had. She reviewed my posting with me for over an hr to ensure it was exactly what I wanted(wow). Never had a customer experience quite like this. Didnt feel rushed or like I was burdening her for one second. Shes knows her stuff, I mean A++++++!!!
22. elokuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä FishingBooker
Dear Eric, we are truly pleased to hear that you had an excellent experience with Kiki's service! We strive to make good service our priority, and we're glad that we could meet your expectations. If you ever need assistance again, don't hesitate to reach out. Your satisfaction motivates us to keep improving!
FISHINGBOOKER FOR LIFE!!!!!!!!!!!!!!!!!!!!
Ivan responded the day I wrote the review and wanted to know what went wrong on my charter.I will be a FishingBooker.com customer for life,because of how Ivan treated the whole situation.
11. elokuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä FishingBooker
Hey Doug,
Thank you for letting us know your thoughts about Ivan and FishingBooker.
We're very sorry that your fishing trip didn't go smoothly but are glad we were able to sort it out for you.
Fingers crossed for an epic catch next year, and we're hoping to be the ones to make it happen for you! :)
Excellent booking experience and honest…
Excellent booking experience and honest company.
15. elokuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä FishingBooker
Dear David,
It was our pleasure! Thank you so much for taking the time to share your positive experience with us.
I hope we'll have many more opportunities to arrange fishing trips for you. :)
- Leah
unfortunately I had a fall and became…
unfortunately I had a fall and became injured prior to my trip. I was unable to go, but both the captain (Dimitry) and the staff at FishingBooker were very nice and accomadating to my situation. I look forward to booking through them next year and going out for that big catch!
5. elokuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä FishingBooker
Dear Brendan,
We appreciate you taking the time to express your thoughts about Captain Dimitry and FishingBooker.
Even though we were sorry to see that you couldn't enjoy your fishing trip, we're glad that we were able to work everything out.
We'll keep our fingers crossed that you catch a big one next year and that we'll be the ones to arrange that for you. :)
- Leah
Use FishingBooker when you are seeking the right charter to meet your needs…
FishingBooker is a really helpful tool to use when you are looking for a fishing charter as it quickly allows you to compare offerings from different captains so that you can decide what type of charter is right for you. I would also add that the customer service is excellent. I had an issue with an unresponsive captain and Adrian, who answered the phone when I called, quickly addressed the issue and was able to suggest alternative trips. Understanding what I was seeking, she recommended a captain who offered the perfect solution.
28. heinäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä FishingBooker
Thank you for the kind words Brent. Aside form being able to help, it honestly feels great to hear that people you are trying to help, do appreciate the effort. 😊️
At FishingBooker, we really try to address each case with professionalism and empathy, as we can truly identify with the client's/captain's needs and we strive to provide the best possible solution for both.
It's always a pleasure to put a smile on a child's face and I hope we'll be able to repeat the adventure many more times.🐠️
- Adrian
Leah was great and proactive on a late…
Leah was great and proactive on a late cancelation, asked if I wanted waive the 24hr rule, and is fowarding the deposit to me. Fishingbooker.com is awesome, very please with the results!
22. heinäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä FishingBooker
Dear Captain Kevin,
Thanks for taking the time to share your feedback!
I'm glad that we found a solution together, and it's great to hear that you're pleased with FishingBooker. :)
The funds are on their way to you. If you ever need anything else, feel free to reach out.
Happy fishing!
- Leah
DO NOT trust this company!
Whatever you do, DO NOT trust this company! They will steal your $200 deposit. If your trip is cancelled by your captain due to weather, fishingbooker and your captain will work together to say that you cancelled. Since they say you cancelled then they will not refund your money. Total scam. This is a very crooked company. You are better off not including this scamming company in your adventure. Contact a fishing charter directly and confirm bad weather refunds directly with your charter captain before your adventure. Trust me when I tell you, DO NOT include fishingbooker in your plans and DO NOT pay fishingbooker any deposit. They will scam you big time and you will never see your deposit. There, I saved you from these scammers ruining your trip. You’re welcome......................................
Here's our response to lying fishingbooker's response to our review. The captain told us three times while standing on the dock with him that we would be refunded due to lightning and storms. We then discover he was lying to us. We then spoke to the scamming fishingbooker three separate times and they basically told us to pound sand that it was a fish-able day. Fishingbooker and the captain worked together to steal our deposit. Again, do not trust this scamming fishingbooker website. They are a dirty scamming website that you DO NOT need to ruin your adventure. Stay clear. WHATEVER YOU DO DO NOT USE FISHINGBOOKER. THEY WILL RUIN YOUR TRIP.
15. kesäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä FishingBooker
Thank you for sharing your feedback on our service, Mr. B.
Whenever a captain cancels a trip due to bad weather on FishingBooker, our policy is that we issue a full refund. We transparently communicate that on the captain's listing.
Captains tend to provide customers with a heads-up for possible unfavorable conditions. However, they don't necessarily cancel trips in these cases. They communicate this to set the best expectations for their customers and also make planning the trip easier.
If this was the case with your booking, there may have been a misunderstanding with the captain that led you to think he canceled the trip.
We tried reaching out to you in order to get more information about your booking, but haven't heard back from you. I'm hopeful that we'll hear from you soon so that we can figure out what happened :)
- Jay
Chloe has been phenomenal with my…
Chloe has been phenomenal with my process of setting up it has worked out so well and would definitely recommend her 100% of the time
20. heinäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä FishingBooker
Dear Cris, it's my pleasure to have helped you out.
We also really appreciate the review, and look forward to developing our partnership even more! :)
- Chloe
A Memorable Trip
For grandpa and 4 grandsons it was a wonderful experience. Captain Ethan Wish Upon a Fish was great. We had a novice fisherman on board and he was very patient in showing him how to fish. Everyone caught several fish. Would definitely recommend a trip with Captain Ethan if you are in Florida Gulf Beach area. Harold and boys
12. heinäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä FishingBooker
Thank you so much for taking the time to share your wonderful experience with Captain Ethan! We're delighted to learn that Captain Ethan provided excellent service and made sure that everyone, including the novice fisherman in your group, felt comfortable and supported. It's truly commendable that he displayed patience and took the time to teach the novice fisherman how to fish. That kind of personal attention and guidance can make a significant difference, especially for someone new to the activity. We hope that you and your grandsons have many more memorable fishing adventures in the future!
Great Company!!
To All -
I had an unexpected health issue arise and was last minute, but the folks at JenniferAnn Sportfishing Charters were more than understanding and great to work with and gave a full refund! Definitely will be rescheduling a trip!!
28. kesäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä FishingBooker
Thank you so much for sharing your review! I'm really glad that we were able to help with sorting out the refund.
All of us at FishingBooker wish you a speedy recovery :)
- Jay
We had the time of our lives
We had the time of our lives! Captain, JP was knowledgeable, insightful, charismatic, and personable. He went out of his way to make sure we had a great time and taught us about fishing in the open water. We had a blast!
17. kesäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä FishingBooker
Emily, it's a pleasure to hear that you enjoyed your fishing trip!
I'm glad that we had the opportunity to connect you with the captain, which in turn led to a memorable experience.
- Jay
Outstanding platform to find the right…
Outstanding platform to find the right fishing trip, and even better customer services!
21. kesäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä FishingBooker
Robert, thank you so much for the review!
Fingers crossed, we'll have the pleasure of providing you with our services again.
- Jay
This company When it comes to deposits
After a problem with my trip. The company did the right thing. Thank you
13. kesäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä FishingBooker
Dear Richard,
Thank you for taking the time to share your experience, and we owe you a sincere apology for the way things turned out with your shark trip. Our system automatically processed the cancellation and forfeited the deposit to the captain, which is why Chloe advised she needed a bit of time to consult about the cancellation.
After going over everything that happened, there was obviously a reason for you to cancel due to bad weather. Losing out on the deposit in that situation would be frustrating, so I completely understand why you felt the need to voice your concerns online.
We've since had the chance to review all the details surrounding your cancellation, and the first step to making things right was to issue a full refund of your deposit. Along with that, we've applied credit to your FishingBooker account as a token of apology for the stress you no doubt experienced with the entire cancellation.
Trust me when I say that we're really disappointed that your experience with our service ended up in such a bad way. Needless to say, this situation is a huge learning curve for our team and company.
We appreciate all you've done for the country and thank you for your service. In return, I'm hopeful that our customer service will have the chance to make things right, and Kristina has already reached out to you so that we can continue our conversation.
EDIT: Richard, I just noticed that you've updated your review to a 5-star one. We really appreciate that and hope that we'll have the chance to provide you with a memorable fishing trip in the near future!
- Jay
Vastaus yritykseltä FishingBooker
Dear Angela, thank you for taking the time out of your day to share the review!
We're not a corporate giant, so we really value hearing from every one of our customers. It lets us know we're on the right track and fuels the passion we have for providing a great service!
- Jay
The ease of booking
The ease of booking. Hassle free. Clear process. If the boat is as cute as it appears then this will be a fantastic outing for our wonderful husbands.
29. toukokuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä FishingBooker
Thank you so much for sharing your experience! I'm really glad to hear you had an easy time using our platform.
I've got no doubt that your husbands will have a wonderful time on their trip, and we're all looking forward to hearing their feedback after a successful day of fishing!
- Jay
Easy to Reserve !
Was provided with numerous options for our upcoming excursion next month. The reservation process was seamless and easy. When out fishing captain had a question, we communicated via phone to make the necessary changes to our trip.
27. toukokuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä FishingBooker
Hi James, thanks so much for taking the time to leave your review. It's great to hear that you had such a positive experience booking with us! It doesn't get much better than "seamless and easy." We hope you have an awesome time out on the water next month. All the best from FishingBooker.
Don't book - run!
This company is trash. Let me preface this with the fact that I've booked dozens of guides across many countries. Any guide I've booked directly has guaranteed their services and hooked you up with another guide in the event they're sick, or having boat trouble. Fishbooker gives you a $50 credit and tells you to pound sand. This is a Great Value uber for boats. Avoid at all costs.
8. toukokuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä FishingBooker
Tara, thanks for taking the time to share your thoughts. We're sorry to hear that you didn't have a positive experience with FishingBooker. At the moment, we don't have a policy in place that allows captains to transfer trips to other captains in the area. This is why we offer credit depending on the situation surrounding the cancellation, as well as a full or deposit refund depending on how you chose to pay. We've sent you a direct message in order to get more information from you about your experience so we can look into it further. Thanks again for your feedback, and all the best from FishingBooker.
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