First Charter failed to show up for our wedding despite providing a confirmation email and charging us for the service. When the bus never arrived, none of the after-hours contact numbers responded to our calls, leaving us without the transportation we had booked for our wedding day.

When I followed up on Monday, there was little urgency and minimal apology for what had happened. This was especially frustrating after spending an hour and a half on the phone with a coordinator beforehand to carefully finalize our transportation schedule.

A wedding is not an event where you can afford to have a transportation company simply not show up. The lack of reliability, communication, and accountability was unacceptable. If you want reliable transportation for your wedding, I would not recommend booking First Charter.

While me and my wife did not experience the bus trip as it was for our guests coming to and from our wedding we did receive excellent feedback from guests and our wedding coordinator. The feedback was the bus drivers were great and the trip went off without a hitch. I did experience the booking process and edited my booked trip a few times and the customer services was fantastic.

Great service and easy updates to our wedding time schedule for guest transportation. Timely and friendly!

Driver (Zach) was very helpful. Very easy to work with

Fantastic service. Easy to work with, accommodating, and communicative. Highly recommend!

Our driver was amazing--super friendly, really patient, very safe driver, and went above and beyond by tailoring a playlist just for our event. There were traffic jam and weather challenges and he rolled with it all like the professional that he is.

From the initial booking to the final drop off at the hotels the entire experience was wonderful
Ashton and Dawna were our drivers I can not say enough kinds words to describe their professionalism and service they provided
Again I would use this service and or recommend this service to anyone
Thanks again for making the Wedding special!!

We had a fantastic experience.
The driver was punctual,courteous,helpful,
And extremely safe driving on wet dark mountain roads She was superb!

Good customer service, easy quote process, and seamless transportation on the day of the event. The bus driver even went above and beyond to help out when one of our guests ended up at the wrong location accidentally.

Our driver was great. Very professional and prompt with a great attitude towards the guests, especially on the ride back when a couple guests were very entertaining.

The company was very easy to work with…even letting me know where the busses would need to park to pick up our wedding guests at the hotel. I received a phone call from one of the drivers the day before the wedding to review the travel plans which was a nice touch and made me feel confident our guests were in good hands. They were on time and followed our schedule perfectly. Don’t hesitate to use this service for your event.

it was perfect. Ben our driver was great. thanks again

Excellent customer service. The bus driver called the night before to be sure that all the information was correct. They arrived exactly on time for both pick ups. Highly recommend this company!

Ben was AMAZING! So accommodating & responsive. We would highly recommend him to anyone we truly enjoyed his service.

Very reliable and friendly.

Bus drivers were great! Very friendly and punctual, I’d recommend first charter to anyone!

Friendly and prompt drivers. Very happy with our experience!

We utilized First Charter Bus Rental for our wedding guest transportation. It was initially tough to get a response from First Charter, but we knew they were very busy with requests and short on staff at times. Ben was our driver! He reached out the week of the wedding to review the itinerary and make sure that we were confident that all would go perfect on his end. Ben was kind and accommodating, wanting us and all of our guests to enjoy their time during transport. He even gave us a wedding gift upon our departure back to the hotel! Overall, we had a great experience and would recommend First Charter for wedding transportation services!

I contracted bus shuttles for my daughter's wedding and the rehearsal dinner through First Charter Bus Rental. My service was provided through the Rochester, NH location. I was contacted the evening before each service to confirm all of the details. All of the bus drivers were prompt, cheerful, polite and courteous. Ben, was very skillful and professional navigating the tight and narrow turns in downtown Portsmouth. I would recommend this service without hesitation for anyone looking to transport a medium to large party of guests from hotels to venue. The cost of this service was very reasonable and extremely professional.

I would really like to give this 3.5 stars. The bus rental was used for getting guests to and from our wedding. The bus was a half hour late to the wedding and that caused panic and disorganized our day/cut it shorter. Buuuut the bus made it, driver was very friendly, and dealt with our loud and certainly intoxicated guests on the way home. We appreciated the service, just wish it was on time if not early for such an important day to us, which we spent a good deal of money on.