first4tiles Arvostelua 

Excellent service, tiles were not only the very best price on the internet, they also arrived promptly, a couple of tiles broken by courier which first4 tiles were more than happy to replace without question. Will definitely be using again and recommending them.

Great service from the first day through to delivery

Lack of communication and interest in after sale. late delivery of goods which is purchased and paid for by the customer

Excellent product, quick delivery and communication

Quick delivery, and all arrived in one piece. Transaction was seamless online.

Excellent service and communication- I hadn’t received my tracking email and when I rang they tried to send it again but it didn’t arrive so the next time I rang they got in touch with the driver with a delivery time and rang me the next day to make sure I’d received my tiles - will def use them again

Prompt efficient service , picked up the tiles this morning ( 10/11/23) they now on the wall ready for grouting tomorrow , thx again …..

Excellent service and communication from this company and delivery was very prompt. Highly recommend!!! Would certainly use again.

Excellent service, greeted on arrival, fetched order straightaway, helped to load in car. Thankyou.

Ordering was simple and tiles were delivered in tact within days. Excellent! I realised within hours that I had ordered the wrote tiles and so contacted customer services. I contacted customer services by phone, explained the situation and also sent an email. 3 phone calls as and 3 emails later, my tiles were to be collected. It took 7 days for collection at a cost of £55 and I await a refund. This experience has not put me off and I have since ordered the right tiles. I will review when they are received.

Very efficient super fast delivery highly recommended
Many thanks

Brilliant prices in the sale, were ready to collect the next day, chap who served me was ever so helpful.

I have seriously considered whether or not to post this view, as I am aware how difficult it can be to thrive as a smaller business in the current climate. However, our experience with this business has been so poor that I felt the need to share our experience so others may be aware of what they may be getting themselves into.

Please note we have no issue with the product itself, they are good quality tiles, what we do have issue with is the customer service from first4tiles.

Firstly, we visited the Doncaster shop on recommendation of a local tiler we had already booked in to complete our tiling.
We were served by James who was a very helpful and knowledgeable salesman, we agreed to order tiles (the ones we picked were on display in the shop).
We paid £50 extra for delivery - given we had spent well over £1000, we personally felt delivery should have been free as standard.

Delivery arrived on 26/1/23, this was delivered via pallet straight into our garage via the driver, tiles were stacked on top of each other by the driver and none of the tiles were touched until 16/2/23 when our tiler arrived to complete the works.

We were informed by our tiler on 17/2/23 that at least one box of tiles was broken, and could tell this even before opening the boxes as there was obvious movement within the box.

Unfortunately, we had massively under-ordered on the tiles for the size of our space - completely our fault. When placing our second order over the phone on 17/2/23 we also informed first4tiles that we had at least 1x box broken - we were then informed that ‘nothing could be done’ as we had not informed the store within 48hours of delivery, ‘as per policy’. We were never made aware of such policy verbally, at the time it was not published on their website and is also not on either of our receipts.

We have since done some further research around the consumer rights act, which actually stipulates that the customer has the right to reject and return faulty goods within 30 days of receipt, even if the company policy states different.

Our second order was massively delayed - we got a call back within 24hrs of our card being debited to say there was going to be at least a 1 month delay.

First4tiles never informed us of further delays - either ourselves or our tiler had to keep ringing to check the status of our order, which was pushed back multiple times. Told on more than one occasion they would ‘call me back’ and never did, I had to chase them yet again.

After ordering the second batch on 17/2/23, the tiles finally arrived in store on 5/6/23.
We did not opt for delivery again as this was a further £50 charge and we had 2x broken boxes of tiles during the last delivery we paid for, so our tiler kindly agreed to collect them in 2 visits himself.

Unfortunately, our tiler informed us that the within the second lot of tiles he collected on day 2, there was a further box of broken tiles.

As per the policy above, I called first4tiles to let them know of the damaged goods, and was told I could return them for a refund.

I also asked about returning unwanted/unused goods, as we had over-ordered this time due to fear of further breakage prior to use, and also given how long we had to wait for our second batch to arrive.

I was told that because this was a ‘special order’ we could not return any unwanted goods, I was also told this information would be on our receipts. First4tiles website stipulates that ‘customised or personalised’ products cannot be returned if unwanted - I would argue that our product was neither as it was ordered based on a sample product that was displayed in the shop itself, we did not ask for the tiles to be custom-made or personalised in any way.

After this phone conversation, I checked our receipts myself and there was no mention of this product being a ‘special order’, instead it clearly stated at the bottom of the receipt that any unused full boxes could be returned within 56 days of receipt for a refund.

I drove to first4tiles myself the next day to return 1x unused/unopened box of tiles and the 1x broken box mentioned as above. The broken box was refused for refund as the staff member informed me that the box ‘must have been dropped/had something dropped on it’ and did not leave the warehouse broken - basically a ‘his word against his’ situation between first4tiles and our tiler. Unused box was accepted very begrudgingly after I showed him the receipt with no information regarding a ‘special order’ as suggested.

I asked why we had been giving misleading and information that is not in line with consumer rights, with regards to our previous 2x broken boxes. The staff member advised we would need to take this up to the other staff member who gave us this untrue information previously, and would expect a call to discuss the following week - no such phone call was ever made.

Great prices and good options for delivery and pick up.
Company called me when the tiles were ready for collection and then helped put the tiles in my car when I got to the Doncaster store.

They were excellent and extremely helpful
I needed 2 tiles to complete a job and they delivered for me
Perfect and highly recommend service

Absolutely cannot fault the experience I had with First4tiles! Spoke to Andy on the phone about what I wanted, he was really helpful and certainly went the extra mile to make sure I was completely happy. His communication was exceptional. The tiles we purchased are stunning, reasonably priced with fast, careful delivery. I can totally recommend and will definitely use them again if I need tiles.

Multiple packs of tiles were delivered broken and we were refused a return as apparently taking longer than 48 hours to check 22 packs of tiles (ontop of each other) is unreasonable. This rule was not made clear on our initial order. Also had considerable delays getting stock and multiple promised phone calls which never happened. Tiles were decent quality but can't recommend due to poor customer service.

I absolutely love the tiles- exactly what I wanted- and a great price- however the delivery of them was awful… and non existent. The 18 tonne lorry couldn’t get to me because of parked cars…. Not my cars btw!
I had a long email conversation with the Tiles co. And I did say it wasn’t my fault about the cars. ( I do get deliveries from Sydenhams Builders so I know for sure that large lorries can make it to me)
I was told a second delivery attempt would cost me an additional £25 and that might not make it to me either….or I could go and collect them from from my nearest depot.
The tiles would be there for collection but for a limited number of days. As I was off on holiday within 5 days- I chose to collect the tiles myself, taking the day off work and driving 2 hour round trip for the collection.
There were about 8 small boxes of tiles- enough for 4 square metres of wall…. Not really an 18 tonne lorry load.
Product lovely but after service- could have been better.

Polite, helpful and efficient. Great buying experience. Definitely recommended.