ferm LIVING Arvostelua 5

Return cost 150 sek, absolute disgrace

Ein hervorragender Kundenservice.
Ich habe ein Ersatzteil für meinen geliebten Gartensessel benötigt.
Auf meine Anfrage wurde sehr schnell und persönlich geantwortet.
Zudem wurden mir die Ersatzteile kostenfrei zugesendet.
Insgesamt war der Kontakt sehr freundlich und zuvorkommend.

Vielen Dank an Emilie😃

Woeful customer service and aftercare.

My order was misdelivered to an unrelated third party at a non-adjacent business. I did not receive the goods, nor did I authorise anyone to accept delivery on my behalf. Despite this, Ferm Living refused to issue a full refund and instead attempted to shift responsibility onto me for their courier’s error.

I even provided written confirmation from American Express — on two separate occasions — that I had withdrawn a chargeback in good faith, yet no refund was processed. I have now had to reinstate the chargeback in order to recover my funds.

The handling of this matter has been woeful and far below the standard one would expect from a brand operating internationally. I would strongly urge others to consider how delivery failures are resolved before placing an order.

On January 17th, I ordered a table from Ferm Living, among other things, which I haven't received yet. It was supposed to be delivered within 2-5 business days. It is now more than 1 month ago.. There have been four delivery attempts so far, while we were waiting for delivery. It cost us a lot of time and energy. After about two weeks, I received the table legs, a broken glass carafe, and a pile of heavy bolts (11 small boxes weighing hundreds of kilos). I've contacted Ferm Living numerous times by email. I can’t understand why Ferm Living is not able to deliver the order, which is located less than 100 kilometer/1 hour from our house. The heavy screws have also been in the way for weeks and are too heavy to lift. The attitude of Ferm Living's customer service, which has been involved for three weeks, is too passive and although friendly very disappointing. when will the table arrive and what will Ferm Living do to make up for this mess?

Fup firma, kan ikke komme i kontakt med firmaet,trist