I needed a bottom bracket for my electric bike. Having found it very difficult to identify the correct parts on the internet, I reached out to FireCloud Cycles via an email on a Sunday. I very quickly... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Came across this company looking to use Clearpay for payment for a new bike. I ordered and accidentally paid the full amount up-front, my mistake. I placed a second order (using the Clearpay meth... Näytä lisää
Great website, friendly communications. One of only a few places in the UK where the bike I bought was available. The choice of next day delivery for an extra £2 was very reasonable. Bike was ver... Näytä lisää
I’m surprised to see I’m the first to review this company on Trustpilot. As there were no reviews on here, good or bad, and PayPal was an accepted form of payment, I ordered a Spider-Man saddle for gr... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
FireCloud is a Family run established over 8 years ago. We have One of the most comprehensive ranges of quality cycle components, spares and accessories in the UK with express and global delivery available. Our sales staff are extremely knowledgeable and our mechanics are at the top of their game. We are here to help you reach your cycling goals.
Yhteystiedot
43 Whitecross Road, BS23 1EN, Weston-super-Mare, Yhdistynyt kuningaskunta
- 01249750874
- firecloudrich@gmail.com
- firecloudcycles.co.uk
4,1
Hyvä
75 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Product poor.
The service, delivery, is good. The product is quite shoddy, badly machined and finished, it's a great shame that the photo on the sales pitch does not show how poor this item is. I have had to use it to get someone out of trouble. FireCloud Cycles has a good reputation but products like this lets you down.
25. heinäkuuta 2022
The bike is beautiful.
The bike is beautiful.
Perfect size for my daughter.
But came with the wrong instructions.
The wheels was flat and the bike itself had a few scratches on it already.
25. heinäkuuta 2022
Great value
My bikes came very quick well worth the money. Easy to assemble. Seen bikes with the same spec priced double or triple what I paid for both bikes
16. heinäkuuta 2022
I would recommend firecloud cycles
I would use firecloud cycles again for sure. Paid for tracked / next day delivery and when chasing the order it was responded to straight away and was even outside office hours.
10. heinäkuuta 2022
Please consider finding a new delivery…
Please consider finding a new delivery company because i paid for tracking, no notification of delivery day which ment i missed it on the tues , contacted DHL tues for redelivery the following day(weds) arrived Friday after in total over 2 days 6 hours on the phone . I really hope when my son opens the bike in his birthday the hassle was worth it
9. heinäkuuta 2022
Excellent delivery service
Excellent delivery service, excellent quality bike will definately buy from here again in the future
3. heinäkuuta 2022
Really quick delivery
Really quick delivery, exactly what I wanted and as described
2. heinäkuuta 2022
Arrived damaged.. awful after service
On opening the bike I found it damaged and dirty. I contacted the company who told me it was a third party issue and they'd contact them... they then got back to me saying they would send out new stickers (this was part of the problem) I advised I wasn't happy with this and wanted a new bike.. they basically replied saying no, they've sent out the stickers so that's it
Again I replied saying I wasn't happy with this as the bike has clearly been used and I paid for a new bike... I would like a new one!
I'm still waiting a response. This bike was for my daughters eighth birthday... I am so disappointed with the service.
25. kesäkuuta 2022
Vastaus yritykseltä FireCloud Cycles
Thank you for your review.
There is a resolution process that all online retailer goes through to seek to understand the query, supported by images from the customer. This process can take a few days and we aim to resolve all queries through to conclusion within 3 days.
We are sorry to hear that you were disappointed by this but if you check your emails from us, will note that a resolution was sent through and hope this is now satisfactory.
Thank you for shopping with us.
Kind regards
Firecloud Cycles
Good Place
Great website, friendly communications. One of only a few places in the UK where the bike I bought was available.
The choice of next day delivery for an extra £2 was very reasonable. Bike was very well packaged.
Although this responsibility lays with the courier (and it was a Friday) I didn't receive the bike til the Monday, which in the grander scheme of things is no big deal really.
I would purchase from here again.
22. kesäkuuta 2022
Very quick delivery.
21. kesäkuuta 2022
Excellent straightforward service
Excellent straightforward service. Item was shipped promptly and arrived in great condition. Thanks
18. kesäkuuta 2022
Product clearly described
Product clearly described . Ordering straightforward , received order as described before expected date . Very pleased . Thank you .
15. kesäkuuta 2022
Random company, Great Service.
Came across this company looking to use Clearpay for payment for a new bike. I ordered and accidentally paid the full amount up-front, my mistake.
I placed a second order (using the Clearpay method) and messaged the company outlining my error. Their customer service got back to me very quickly, refunded the original order, acknowleged the new order and had it shipped out very fast. Very impressed with the customer service, couldn't have done anything better.
I'm still to use the bike, but came packaged well, and a solid bike. Just looking to ensure I've put it together correctly and i'll be away.. (or that's the plan!)
A pleasure to do business with, would recommend too.
Thanks!
7. kesäkuuta 2022
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