This is a long overdue review, and only sprung to mind as we start heading into the cooler seasons again... hoping this winter proves to be a better boiler experience than our first three. The boi... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
We have a six year old boiler that had let us down badly a couple of times. I contacted Matthew and he arranged for Kenny to come and have a look. Kenny replaced several parts (that had been modified... Näytä lisää
I have been in my house for 4 years now. It has a Firebird Air Source Heat Pump. While I had never heard of the make my experience has been nothing but positive. It has had 2 annual services arrange... Näytä lisää
after an initial problem, Firebird stepped up and fulfilled their promise to right things. We had an excellent engineer arrive on Tuesday 31 Oct and he did his best to sort things out, as well as be... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Firebird is proud to declare over 40 years manufacturing in the heating industry, developing some of the most renowned products on the market. From the robust, elite manufacturing process, through to the dedicated sales, technical and training teams, Firebird can guarantee the highest quality product and service. In addition, our products are rigorously tested and approved to all relevant European and national standards.
Yhteystiedot
Phoenix House, PL7 5ET, Plymouth, Yhdistynyt kuningaskunta
- 01752691177
- matthew@firebird.uk.com
- firebird.uk.com
Pyytää asiakkailta arvosteluja
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On vastannut 66 %: iin saamistaan huonoista arvosteluista
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
I am not good with this type of thing
I am not good with this type of thing,
I was asked how I like my new boiler and I thought it was worth trying to write this.
I used to have electric storage heaters and this boiler has changed my life.
I always felt cold and damp in the past I had condensation and mould every winter.
Now I am so happy no more mould I don’t need jackets in the winter and oh my the electricity bills have dropped so dramatically
Even though I have to buy oil I can’t believe how much money I have saved.
Firebird boilers have changed my life thank you so much

Vastaus yritykseltä Firebird UK
I fit oil boilers for my job.
I fit oil boilers for my job.
I wouldn't fit a thing that causes me a problem.
Firebird boilers and the heat pumps are a pleasure to install and maintain
The support is immeasurable when comparing to othe makes. Best company on the market

Vastaus yritykseltä Firebird UK
Great systems
I have a Firebird boiler installed in my rental property it's been very reliable and my tenants say its much better on oil than the last property they rented.
I have just had a Firebird heat pump installed with underfloor heating and great looking cylinder in a box. So far I am over the moon with the products i have purchased

Vastaus yritykseltä Firebird UK
Pound for pound they are the best
Hi I work on oil boilers all the time.
Poud for pound Firebird are the best that's the product and the customer service I get from Lee, the area representative. I won't fit any other make.

Vastaus yritykseltä Firebird UK
Good looking
I purchased a Firebird oil boiler last year. It was the best price i could find for the style I wanted for my kitchen. it looks great with the digital panel on the front, the boiler is quiet and economical to run.

Vastaus yritykseltä Firebird UK
Great Quality product
Our company has been fitting Firebird boilers in Devon for over 20 years.
I now run the company and I will not chnge, the product is great Firebird use quality parts and have an excellent after care service.
My customers are always impressed at how efficiently the boiler is.
Thanks

Vastaus yritykseltä Firebird UK
Great Boiler Great Service
Hi we purchased our combination boiler in 2019 and I must admit I had a problem with it leaking.
I phoned Firebird and they sent there own engineer who checked the boiler thoroughly. He showed me the results and I had 8 bar water pressure he pointed out that the manual stated much lower water pressure or my warranty was void.
The boiler was repaired and I immediately had the pressure reduced before any other appliances were damaged.
Since then the boiler had been great. The service I received was excellent.

Vastaus yritykseltä Firebird UK
I wish I could rate 10 stars
I wish I could rate 10 stars
My installer went sick in winter and left me without heating or hot water.
I called Firebird customer service who put me in touch with Lee, he called all the local engineers for me and within a day I had found a new installer and a better price. Since the boiler has been fitted it's been working lovely, thanks Firebird and especially Lee.

Vastaus yritykseltä Firebird UK
Brilliant boilers
Brilliant boilers, just fitted the new slimline combi external. Found it easy to installer and it has great hot water performance.

Vastaus yritykseltä Firebird UK
Having installed a new Slimline combi…
Having installed a new Slimline combi in the kitchen. The ease of fitting and with everything at the front of the boiler for servicing in the future. Highly recommend as well as setting up to commission very simple. Having looked other brands the cost effectiveness my customer was extremely pleased. The other benefit is the 10yr warranty.

Vastaus yritykseltä Firebird UK
I have had firebird combi in for a…
I have had firebird combi in for a year now.
My service engineer couldn't believe how clean it was inside and actually asked if we had used it all year.
I am very pleased with it.
Thanks Firebird

Vastaus yritykseltä Firebird UK
We bought a Firebird Boiler recently on…
We bought a Firebird Boiler recently on recommendation from our heating installer .
Our problem was we didn’t have a lot of space so he suggested a slimline outside combination boiler, a new product but with tried and tested engineering so he told us.
Well we are really impressed loads of hot water it’s perfect for our situation.

Vastaus yritykseltä Firebird UK
Hi I don't usually write reviews.
Hi I don't usually write reviews.
I had a rocky start with my installation no fault of Firebird my installation engineer was bit lax to say the least.
Anyway my boiler wasn't working so I called Firebird and they agreed to send their own engineer to look at it for me.
Kenny came out and found numerous problems with the installation and took the time to explain to a laman why my boiler wouldn't work and there was nothing wrong with the machine.
Sure enough I have had the work carried out and the outside boiler is absolutely brilliant it heats my hot water so much faster than the old one.
Thank you so much Kenny and thank you Firebird for a great service and product.
Regards
George

Vastaus yritykseltä Firebird UK
As an Installer
As an Installer, we need to work with manufacturers that can provide stock when needed without delays
The after sales and support also needs to second to none.
Firebird score 100/100 on both fronts
making Firebird products our preferred choice

Vastaus yritykseltä Firebird UK
We had a firebird Envirogreen oil fired…
We had a firebird Envirogreen oil fired boiler installed over 4 years ago. The boiler has met all our requirements in keeping our home warm. The boiler has proved to be very economical and so reliable.

Vastaus yritykseltä Firebird UK
Outstanding Customer Service
Having contacted Firebird today, I had the pleasure of dealing with Jake on 'Customer Services'. As a Customer facing representative he demonstrated dedication and determination (dealing with my many questions for the duration of our call) plus perseverance and patience (which contributed to a very positive outcome). Being employed within the Aerospace Industry (Design & Manufacture) I deal with Suppliers every day and believe that Jake's Customer Relationship skills were simply outstanding. His willingness to help was supported by knowledge, contacts and business good-will (very rare qualities in a world predominantly focussed on commercial considerations).

Vastaus yritykseltä Firebird UK
As recommended by a friend,we chose…
As recommended by a friend,we chose firebird for our next boiler after having a Worcester Bosch - what a superb decision!
The installer came and told us that we had made the right choice and despite reading some of these reviews on here, we are delighted with the product. I have since recommended to several of my family members and looking forward to being lovely and warm during the winter.

Vastaus yritykseltä Firebird UK
We had a firebird boiler installed was…
We had a firebird boiler installed was recommended to go for a more expensive one so we did nearly £5000 pound.
Within 6 months we had 2 breakdowns within 3 years we have engineers out a number of 25 times the control box that has the lockout switch keeps breaking down we have spent thousands on this boiler.
These boilers please think twice look around and avoid these completely unless you are prepared to throw money away.
We run a holiday let and this has caused us no end of misery with guests with no heating or hot water.
Please avoid using these boilers.

Vastaus yritykseltä Firebird UK
Firebird boiler
My parents have not had the best experience with Firebird, this is mainly due to the installation rather than the boiler. However, they have put a lot of effort into rectifying the problems.

Vastaus yritykseltä Firebird UK
Very disappointed with the service
After posting my original review below, the customer service team asked me to get back in touch. They have now registered my boiler and have given a 6 month warranty on it.
Very disappointed with the service. Our boiler, installed in 2019 has stopped working.
I have contacted Firebird and they are unwilling to honour the warranty as the product was not registered within 1 month of installation. I still have all the necessary paperwork from the time and all the details of subsequent services with a registered engineer.

Vastaus yritykseltä Firebird UK
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