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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

This is a long overdue review, and only sprung to mind as we start heading into the cooler seasons again... hoping this winter proves to be a better boiler experience than our first three. The boi... Näytä lisää

Saanut 5/5 tähteä

We have a six year old boiler that had let us down badly a couple of times. I contacted Matthew and he arranged for Kenny to come and have a look. Kenny replaced several parts (that had been modified... Näytä lisää

Saanut 5/5 tähteä

I have been in my house for 4 years now. It has a Firebird Air Source Heat Pump. While I had never heard of the make my experience has been nothing but positive. It has had 2 annual services arrange... Näytä lisää

Saanut 5/5 tähteä

after an initial problem, Firebird stepped up and fulfilled their promise to right things. We had an excellent engineer arrive on Tuesday 31 Oct and he did his best to sort things out, as well as be... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Lämminvesivaraaja- ja lämmityspalvelut

Yrityksen kirjoittama

Firebird is proud to declare over 40 years manufacturing in the heating industry, developing some of the most renowned products on the market. From the robust, elite manufacturing process, through to the dedicated sales, technical and training teams, Firebird can guarantee the highest quality product and service. In addition, our products are rigorously tested and approved to all relevant European and national standards.


Yhteystiedot

4,6

Erinomainen

TrustScore 4.5/5 tähteä

467 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

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On vastannut 66 %: iin saamistaan huonoista arvosteluista

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Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,6

Kaikki arvostelut

(467)

36 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

I am not good with this type of thing

I am not good with this type of thing,
I was asked how I like my new boiler and I thought it was worth trying to write this.
I used to have electric storage heaters and this boiler has changed my life.
I always felt cold and damp in the past I had condensation and mould every winter.
Now I am so happy no more mould I don’t need jackets in the winter and oh my the electricity bills have dropped so dramatically
Even though I have to buy oil I can’t believe how much money I have saved.
Firebird boilers have changed my life thank you so much

7. syyskuuta 2022
Oma-aloitteinen arvostelu
Firebird UK-logo

Vastaus yritykseltä Firebird UK

That's great to hear Doreen, especially now as we come into the colder months. Thank you very much for taking the time out to write this review it's hugely appreciated by the team here at Firebird.

Saanut 5/5 tähteä

I fit oil boilers for my job.

I fit oil boilers for my job.
I wouldn't fit a thing that causes me a problem.
Firebird boilers and the heat pumps are a pleasure to install and maintain
The support is immeasurable when comparing to othe makes. Best company on the market

6. syyskuuta 2022
Oma-aloitteinen arvostelu
Firebird UK-logo

Vastaus yritykseltä Firebird UK

That's great to hear Damien, thanks very much for the kind review. Delighted to hear you find our products a pleasure to install and maintain as that's one of our biggest aims. Your support is greatly appreciated.

Saanut 5/5 tähteä

Great systems

I have a Firebird boiler installed in my rental property it's been very reliable and my tenants say its much better on oil than the last property they rented.
I have just had a Firebird heat pump installed with underfloor heating and great looking cylinder in a box. So far I am over the moon with the products i have purchased

2. syyskuuta 2022
Oma-aloitteinen arvostelu
Firebird UK-logo

Vastaus yritykseltä Firebird UK

Hi Dane, sounds like a really cosy rental property. Thanks so much for sharing your Firebird experiences with us, but with our boilers and Air Sourced Heat Pumps. It's greatly appreciated and we will share this with the team.

Saanut 5/5 tähteä

Pound for pound they are the best

Hi I work on oil boilers all the time.
Poud for pound Firebird are the best that's the product and the customer service I get from Lee, the area representative. I won't fit any other make.

18. elokuuta 2022
Oma-aloitteinen arvostelu
Firebird UK-logo

Vastaus yritykseltä Firebird UK

That's so great to hear Ron, thank you so much for taking the time out to leave us this kind feedback. It's hugely appreciated by the team and we're delighted to hear you are happy with our products and customer service.

Saanut 5/5 tähteä

Good looking

I purchased a Firebird oil boiler last year. It was the best price i could find for the style I wanted for my kitchen. it looks great with the digital panel on the front, the boiler is quiet and economical to run.

17. elokuuta 2022
Oma-aloitteinen arvostelu
Firebird UK-logo

Vastaus yritykseltä Firebird UK

Thank you so much for the positive feedback James. We are delighted to hear that you are happy with our products.

Saanut 5/5 tähteä

Great Quality product

Our company has been fitting Firebird boilers in Devon for over 20 years.
I now run the company and I will not chnge, the product is great Firebird use quality parts and have an excellent after care service.
My customers are always impressed at how efficiently the boiler is.
Thanks

3. elokuuta 2022
Oma-aloitteinen arvostelu
Firebird UK-logo

Vastaus yritykseltä Firebird UK

Thank you very much for the postive review Lee.
We really appreciate your suppor and are delighted to hear that you continue to choose Firebird.

Saanut 5/5 tähteä

Great Boiler Great Service

Hi we purchased our combination boiler in 2019 and I must admit I had a problem with it leaking.
I phoned Firebird and they sent there own engineer who checked the boiler thoroughly. He showed me the results and I had 8 bar water pressure he pointed out that the manual stated much lower water pressure or my warranty was void.
The boiler was repaired and I immediately had the pressure reduced before any other appliances were damaged.
Since then the boiler had been great. The service I received was excellent.

29. heinäkuuta 2022
Oma-aloitteinen arvostelu
Firebird UK-logo

Vastaus yritykseltä Firebird UK

That's great to hear Joe, thank you for taking the time out to leave us this review.
Our team will always go above and beyond to ensure that any issues are resolved and your products are working efficiently.

Saanut 5/5 tähteä

I wish I could rate 10 stars

I wish I could rate 10 stars
My installer went sick in winter and left me without heating or hot water.
I called Firebird customer service who put me in touch with Lee, he called all the local engineers for me and within a day I had found a new installer and a better price. Since the boiler has been fitted it's been working lovely, thanks Firebird and especially Lee.

20. heinäkuuta 2022
Oma-aloitteinen arvostelu
Firebird UK-logo

Vastaus yritykseltä Firebird UK

We are delighted to hear that Sam and are happy that we could have been of assistance at this time, we will pass the lovely feedback to Lee.

Saanut 5/5 tähteä

Brilliant boilers

Brilliant boilers, just fitted the new slimline combi external. Found it easy to installer and it has great hot water performance.

12. heinäkuuta 2022
Oma-aloitteinen arvostelu
Firebird UK-logo

Vastaus yritykseltä Firebird UK

That's great to hear Terry, we're really happy with the new slimline combipac as it has been designed with the ease of installation and maintance in mind and are delighted to hear that you found it easy to work with.

Saanut 5/5 tähteä

Having installed a new Slimline combi…

Having installed a new Slimline combi in the kitchen. The ease of fitting and with everything at the front of the boiler for servicing in the future. Highly recommend as well as setting up to commission very simple. Having looked other brands the cost effectiveness my customer was extremely pleased. The other benefit is the 10yr warranty.

12. heinäkuuta 2022
Oma-aloitteinen arvostelu
Firebird UK-logo

Vastaus yritykseltä Firebird UK

We're so glad that you are pleased with our products Steven, and thanks for taking the time to leave us such positive feedback, we really appreciate it.

Saanut 5/5 tähteä

I have had firebird combi in for a…

I have had firebird combi in for a year now.
My service engineer couldn't believe how clean it was inside and actually asked if we had used it all year.
I am very pleased with it.
Thanks Firebird

6. heinäkuuta 2022
Oma-aloitteinen arvostelu
Firebird UK-logo

Vastaus yritykseltä Firebird UK

We're delighted to hear that Martin, thanks very much for taking the time out to leave us this review it's really appreciated by the whole team.

Saanut 5/5 tähteä

We bought a Firebird Boiler recently on…

We bought a Firebird Boiler recently on recommendation from our heating installer .
Our problem was we didn’t have a lot of space so he suggested a slimline outside combination boiler, a new product but with tried and tested engineering so he told us.
Well we are really impressed loads of hot water it’s perfect for our situation.

30. kesäkuuta 2022
Oma-aloitteinen arvostelu
Firebird UK-logo

Vastaus yritykseltä Firebird UK

Glad to hear it's working so well for you and thanks so much for taking the time to share your feedback.

Saanut 5/5 tähteä

Hi I don't usually write reviews.

Hi I don't usually write reviews.
I had a rocky start with my installation no fault of Firebird my installation engineer was bit lax to say the least.
Anyway my boiler wasn't working so I called Firebird and they agreed to send their own engineer to look at it for me.
Kenny came out and found numerous problems with the installation and took the time to explain to a laman why my boiler wouldn't work and there was nothing wrong with the machine.
Sure enough I have had the work carried out and the outside boiler is absolutely brilliant it heats my hot water so much faster than the old one.
Thank you so much Kenny and thank you Firebird for a great service and product.
Regards
George

29. kesäkuuta 2022
Oma-aloitteinen arvostelu
Firebird UK-logo

Vastaus yritykseltä Firebird UK

Hi George, we're so glad to hear it's working so well for you and thanks so much for taking the time to share your feedback.

Saanut 5/5 tähteä

As an Installer

As an Installer, we need to work with manufacturers that can provide stock when needed without delays
The after sales and support also needs to second to none.
Firebird score 100/100 on both fronts
making Firebird products our preferred choice

9. toukokuuta 2022
Firebird UK-logo

Vastaus yritykseltä Firebird UK

Thank you very much for the kind feedback, we are delighted to hear you are so happy with our products and our customer service. It's really appreciated by the whole team.

Saanut 5/5 tähteä

We had a firebird Envirogreen oil fired…

We had a firebird Envirogreen oil fired boiler installed over 4 years ago. The boiler has met all our requirements in keeping our home warm. The boiler has proved to be very economical and so reliable.

7. toukokuuta 2022
Oma-aloitteinen arvostelu
Firebird UK-logo

Vastaus yritykseltä Firebird UK

Many thanks for the great review Bill, it is really appreciated by the whole team.

Saanut 5/5 tähteä

Outstanding Customer Service

Having contacted Firebird today, I had the pleasure of dealing with Jake on 'Customer Services'. As a Customer facing representative he demonstrated dedication and determination (dealing with my many questions for the duration of our call) plus perseverance and patience (which contributed to a very positive outcome). Being employed within the Aerospace Industry (Design & Manufacture) I deal with Suppliers every day and believe that Jake's Customer Relationship skills were simply outstanding. His willingness to help was supported by knowledge, contacts and business good-will (very rare qualities in a world predominantly focussed on commercial considerations).

4. toukokuuta 2022
Oma-aloitteinen arvostelu
Firebird UK-logo

Vastaus yritykseltä Firebird UK

Hi Tony, thank you very much for leaving such a kind review, it is really appreciated by the whole team. We are thrilled that you are pleased with the level of customer service that Jake provided as we pride ourselves on our customer relationships.

Saanut 5/5 tähteä

As recommended by a friend,we chose…

As recommended by a friend,we chose firebird for our next boiler after having a Worcester Bosch - what a superb decision!
The installer came and told us that we had made the right choice and despite reading some of these reviews on here, we are delighted with the product. I have since recommended to several of my family members and looking forward to being lovely and warm during the winter.

20. huhtikuuta 2022
Oma-aloitteinen arvostelu
Firebird UK-logo

Vastaus yritykseltä Firebird UK

Hi Belinda, thank you very much for taking the time out to leave us this kind feedback. We are thrilled to hear how happy you are with our boiler and really appreciate you recommending it to your family.

Saanut 1/5 tähteä

We had a firebird boiler installed was…

We had a firebird boiler installed was recommended to go for a more expensive one so we did nearly £5000 pound.
Within 6 months we had 2 breakdowns within 3 years we have engineers out a number of 25 times the control box that has the lockout switch keeps breaking down we have spent thousands on this boiler.
These boilers please think twice look around and avoid these completely unless you are prepared to throw money away.
We run a holiday let and this has caused us no end of misery with guests with no heating or hot water.

Please avoid using these boilers.

16. huhtikuuta 2022
Oma-aloitteinen arvostelu
Firebird UK-logo

Vastaus yritykseltä Firebird UK

Hi Dean, we are very sorry to hear this and thank you for bringing it to our attention. We take all feedback extremely seriously and we pride ourselves in ensuring that we provide a superb level of customer service.
Our customer service manager has tried to contact you directly this morning, if you could call him back at a time that suits you best on 01752 691177 and ask for Matthew Cook, we will be able to work with you to best resolve this.

Saanut 2/5 tähteä

Firebird boiler

My parents have not had the best experience with Firebird, this is mainly due to the installation rather than the boiler. However, they have put a lot of effort into rectifying the problems.

11. huhtikuuta 2022
Oma-aloitteinen arvostelu
Firebird UK-logo

Vastaus yritykseltä Firebird UK

Hi Harriet, we take all feedback very seriously and are very sorry to hear about this. I know that our customer service technician Matthew has been in contact since and you are to call him back when you are available at a later stage.
Many thanks for bringing this to our attention,
Firebird.

Hi Harriet, we really appreciate your amended review and many thanks for bringing this to our attention.
The Firebird team.

Saanut 3/5 tähteä

Very disappointed with the service

After posting my original review below, the customer service team asked me to get back in touch. They have now registered my boiler and have given a 6 month warranty on it.

Very disappointed with the service. Our boiler, installed in 2019 has stopped working.
I have contacted Firebird and they are unwilling to honour the warranty as the product was not registered within 1 month of installation. I still have all the necessary paperwork from the time and all the details of subsequent services with a registered engineer.

8. huhtikuuta 2022
Oma-aloitteinen arvostelu
Firebird UK-logo

Vastaus yritykseltä Firebird UK

Hi Jasmine, thanks for taking the time out to write this - we take all of our feedback very seriously and strive to get this matter resolved as soon as possible for you. We ask if you could kindly call us on (0)1752 691177 and ask for Matthew, who will be happy to discuss this matter with you.

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