Firebird UK Arvostelua 

Great customer service from Matthew at Firebird. Our boiler broke down between Christmas and New Year. Matthew picked up and responded to my voicemail even though the company was closed until 2nd January, ascertained what was needed and promised to get the part shipped to me for next day AM delivery as soon as the company opened on the 2nd. Very grateful and couldn’t have asked for better service

I was very impressed with your after sale service, because early Christmas Eve morning our boiler went down with no hot water or central heating. I thought being Christmas Eve there would be no chance of getting it fixed before Christmas.
However after contacting your engineer Kenny who was several miles away, he said he would do his best to get to me. At 4:15pm he phoned me to say he was just around the corner, and by 5:50pm he had the boiler repaired and in full working order.
Thank you Kenny for your excellent service, all the best for 2025
Peter

Right from the off set when purchased 5 years ago there have been numerous problems with my combi boiler. Serviced yearly by a recommended engineer who is first class and always goes above and beyond to try and keep us up and running. I have no complaints in that department. Numerous parts replaced. The pump 'THIS TIME' Right before this exceptionally cold snap resulting in us left freezing cold with no heating or hot water until able to source a pump and get it fixed. An all too common experience. Next time it breaks down I'm going to contact consumer rights because it's not fit for purpose at only 5 years old I'd expect more.

Top class service from all involved, excellent customer service , Boiler fixed within one day by excellent engineers, very happy .

Great customer service: boiler engineer came all the way from Devon to Sussex to repair our boiler.

Review of Firebird

PC
1 review
GB

18 hours ago
STAY AWAY

I was asked 6 weeks ago by firebird to remove this post till they fixed my problem
6 weeks on no one has contacted me

I cannot stress enough not to buy one of these boilers
Their after care service is horrific
All they care about is getting your money

I’ve had my boiler for just 3 years, and it’s been nothing short of a nightmare. Despite having a 2-year warranty, I’ve had to deal with 7 engineer visits and countless replacements, including multiple vital components and 3 new timers. The boiler has been unreliable from the start, constantly breaking down and causing major disruptions leaving me with out heat or water for weeks on occasions.

On top of that, the customer service is atrocious. I’ve repeatedly been given misinformation, with different representatives contradicting each other and failing to resolve issues. The communication is poor, and getting through to someone who can actually help is a battle. This experience has been extremely frustrating, and I wouldn’t recommend this boiler to anyone. Stay away if you value your time, money, and sanity!
After it breaking down once again and the company refusing to fix it under warranty I had to use my own independent plumber who has just billed me £470 for parts that I am 99% certain have allegedly been replaced !!!
Do NOT I repeat do NOT buy a firebird boiler

I should state that I am based in Northern
ireland

All good.
Easy to navigate. Good customer service

Fantastic service , from customer service with Matthew. Who explain everything to us.
Followed by having Kenny. Who was amazing. Went though the service on the boiler to with my husband . Sort the problem striaght away.
Never had service like it. I would fully recommend this company for the service.

Excellent customer service from Firebird, and many thanks to Firebird's Matthew for all help, very efficient, and to the Firebird technician Kenny, a proper gent and again, very efficient, as we say in Cornwall a "proper job".
Our Firebird boiler is just six years old and has been serviced for 4 years out of 5, and with that no trouble at all, a very reliable system. I recommend you use a Firebird approved service engineer for annual services and any repairs, with that, you will be a happy and warm bunny. Again, nice people who know their stuff. Many thanks Firebird.

After 3 years of constant issues with our new boiler we called Firebird direct. They sent an engineer from Plymouth who solve the problem immediately. We wished we had called them sooner . Excellent customer support.

Great company and fantastic customer service!

Excellent customer Services.
Matthew Cook in the customer services helped us out alot after our Boiler locked out.
Highly Recommend their boilers for anyone looking for a replacement to their current.
Definitely will be staying with this company into the future!

We are delighted to welcome Firebird as a valued customer of Exquisite Refreshments! Their commitment to quality and excellence aligns perfectly with our own values. The collaboration has been seamless, and we are thrilled to provide them with our premium coffee refreshments. It's been a pleasure working with their team, and we look forward to a long-lasting partnership. Highly recommend Firebird for their professionalism and dedication to creating an outstanding experience for their customers. Five stars all the way!

Just had Brian sort out our boiler.
Everything looked into and all left spotless.
Perfect service as usual and great communication with Matthew.
Thank you

Had problems with oil-fired combi boiler not heating water consistently (intermittent issue). My usual boiler engineer got the Firebird rep out to help and between them they fixed the problem very quickly, also at zero cost to me. Great service, highly recommended.

I purchased a new boiler from Gary and Matthew cook back in feb 2023
Sadly it developed a fault so left with no heating or hot water

After talking to Gary in sales and Matthew in the office within a day a new one turned up
They took my boiler engineers number and arranged at no cost to have old one removed and new one installed

Fantastic after sales service and would recommend these
To anyone else who wanted a new boiler

Well done Gary and Matthew a credit to you both 👏👏👏👏👏👏👏

I have a Envirogreen Slimline Combi HE 26kw fitted in the kitchen with a 10yr warranty. I’ve received excellent aftercare and advice. The house water pressure was too high (9.5bar) and pressure reducing valves were fitted. The engineer also advised that the radiator thermostat was set too high. Now I’ll be using less oil. All good. I’m very happy with the service I’ve received from Firebird. Thank you so much Matthew and Kenny.

Had nothing but trouble, was told by the heating engineer it had a 10 year warranty when I contacted firebird they said not. I have now contacted Hall and Featherstone whom are coming to price up for a Worcester boiler I had one in my last house for 14 years. So goodbye firebird 👋

***Update***
Well credit to Firebird they contacted me the next day and sent someone out that morning to look at the boiler. Turns out even though it’s been serviced numerous times since installation nobodies picked up on numerous faults with the installation itself. The engineer that came out managed to fix most of the flaws and it’s been working flawlessly since.
***
After the 3 years I’ve had my new Firebird Combi boiler it’s completely broken 5 times resulting in 90% of the boiler being replaced on 2 occasions . I don’t think there’s been a month it hasn’t been leaking. We’ve had 2 Christmases without heating and even though some of the repairs have been covered by warranty it’s broke yet again and won’t be covered under warranty. Absolutely dreadful product and will never go near their boiler again.