Finnrick Arvostelua 

This company was great with customer service and responding to questions. They email a little to much for me anyway, but, I would definitely use them again. Fast turn around with results.

I sent off all my samples as requested for free testing. Waiting my alloted time. Got the results, and the COA link is broken on all the tests i sent in and can only review the basic form. I emailed customer support, i "think its a bot" that basically telling me its not going to get fixed unless i pay to upgrade the test? Shitty business plots, wouldnt use this again if thats the shit ass response they give cause they cant fix there coa link process.

Tested my Reta and confirmed it was counterfeit product! So thankful for the test and quick turnaround.

Easy and painless

Very good service! I received updates each step of the way. Easy to use their services. Much appreciated by me.

Finnrick’s customer support has been excellent at replying. Each time I've emailed them, I've received a response back within minutes. My experience with the testing timeline has been very different.

I submitted a free tirzepatide test request about 18 days ago. The order email said review “usually takes 1–2 business days” and that shipping instructions would follow approval. As of September 29, my request is still pending review, and I haven’t been able to mail the sample.

Finnrick’s help pages explain that free requests are approved as capacity allows and paid requests are prioritized. Support also clarified that the current 23–29 day median for similar tests applies after the sample reaches Finnrick, rather than to the time spent waiting for approval and shipping instructions. I appreciate that this information is available, but it should be much clearer in the order email and registration process. The 1–2 business day message set an expectation that has not matched my experience.

I’ll update this review when the test is complete. For now, the fast and courteous support deserves credit, but the wait before I can even send the sample has been frustrating.

Sent me the wrong results. And keep blowing me off via email when I ask for correct results. Admitted wrong. But didn’t fix it and send me my results

I sent Finnrick a sample for assessment, and they lost it. Mistakes happen, so I sent in a second sample. Since then, their support team has not responded.
Customer care is inconsistent at best. Only 4 of the 10 emails I've sent have gotten a reply, and getting any update on my samples has been nearly impossible. Their entire job is receiving and testing what customers send in, so losing a sample and then going quiet is a serious problem.
Until they can reliably track samples and answer their customers, I can't recommend Finnrick.

Took a month for results then there was an issue with the link they sent for me to retrieve my results. Sent them an email about the issue and they replied quickly and said it would be resolved shortly. It took several days for them to resolve a simple web link issue.

HORRIBLE EXPERIENCE. NEVER USE
From start to finish, long wait times, loss of my samples, incorrect examination of my product, poor customer experience and explanation of poor work process or procedures. Wish I would have read the reviews vs just going cheapest option. Its worth the 60$ more to go with reputable companies. Don't waste your money here.!!!!

I strongly advise against doing business with this company. They are completely unreliable, and their customer service is both inefficient and entirely useless.

It is virtually impossible to get in touch with them; they do not provide a contact phone number, and they either take weeks to reply to emails or simply ignore them altogether. I paid for an endotoxemia test, and I have now been waiting over two months for my Certificate of Analysis (CoA) report.

This level of communication and lack of professionalism is unacceptable. Save your time and your money by looking elsewhere.

Didn't take as long as I thought. I will be using you all again. Thank you so much.

Test was done within the time they promised. It was simple dealing with them. The whole process was smooth! Got my results in an easy to read and understand form. Thank You for taking care of my needs!

The whole testing process was very easy to follow and super convenient, I would recommend this lab 100 percent

Did exactly what they said they were .. accurate time frame. And great report !!

39 DAYS FOR RESULTS!!!! Customer service and response was terrible as well. Sent several emails and would get a sporadic reply from "Jake" if I was lucky. I paid over $350 for 2 of 3 tests that took nearly as long - certainly NOT within their touted turn-around time. Had 2 of 3 samples fail. Not sure if the product was actually bad, or the testing was questionable. After so long a period of time, I have no idea how the samples were stored or cared for. Even though one test was FREE, I WOULD NEVER recommend this company, unless you have an eternity to wait for results.

Results were quick and information clear.

I sent a sample to get tested with Finnrick. I paid the $199.00 it was not a free test. However I got an email stating that my results were ready. When I click on the peptide to see the results error came up. I reached out and someone stated they would get back to me. I’m still waiting and when I logged into the account I set up with them there is nothing. This is horrible service and mind you I paid for it.