Finance Advice Centre Arvostelua 

Terrible service from a broker at this firm named Craig Sturman.

Craig stated that 3 cases were submitted to Virgin.
These were for 10 year mortgages at sub 3% interest rates.
Craig then lied repeatedly by confirming that they were submitted.

Finally he confessed he had not submitted the cases, and had misrepresented each time that he stated that the cases were submitted.

At this point these cases were escalated and other colleagues progressed the cases at significantly higher interest rates.

Had Craig not lied repeatedly, the cases would have been accepted, and I incurred direct consequential losses based on the difference in the rates when Craig stated he had submitted the cases and the rates when the mortgages were subsequently obtained; not using this firm.

We were recommended Garry and he's been amazing. He's always contactable, answers every question, and helped us achieve what we needed. Really great experience and would definitely recommend.

Worked with Dale for our mortgage offer - he provided clear and easy to follow advice, and generally made the whole experience as smooth as possible. Would definitely recommend.

I have worked with 2 other advisers in the past but the level of service and support received from Garry has honestly been second-to-none. His phone is always on and he is always ready to offer genuine and valuable advice and guidance. Finding Garry has proven to be game-changing for me and my family and I would urge anyone, in any financial position, irrespective of their mortgage situation to seek advice from him. I have learned a lot throughout the process and I already feel prepared for the future.

Our advisor, Garry Smith has been excellent. He has spent years in the run up to our eventual move giving us helpful and insightful advice. We wouldn’t have been able to do it without him, and I recommend Garry to anyone who needs an advisor with a laser focus, and hugely in depth knowledge of the industry. He got us a great deal, and he was incredibly generous with the time and advice he gave to us.

I just wanted to give a big shoutout to Prabz from the Finance Advice Centre! He was incredibly helpful and really went above and beyond to assist me with my issue. It's so refreshing to receive such great customer service, and I truly appreciate all of the time and effort Prabz put in to help me out. Thank you so much!

I have contacted Dale who was suggested to me by a member of my family. He did an amazing job, very friendly and helpful. He made the whole process very smooth and no stress. Highly recommended

I contacted Finance Advice Centre to speak about the possibility of moving house and obtaining a mortgage. I was called a short time later by Praj who was outstanding from start to finish. He was able to go through my options, communication was excellent, always keeping me updated and was there if I had any questions. I can’t recommend highly enough and if anyone was thinking about using their services don’t hesitate to give them a call!

Dale was a great help with my remortgage.

Great communication and feedback all the way through.

This is the second time I have used Garry at finance advice centre to secure a mortgage, he has been extremely helpful, knowledgeable and friendly throughout the process. Would highly recommend.

The broker we used took for ever to get back to us on everything… we had to chase constantly for updates. We’re looking for another BTL mortgage, wrote to the same advisor on 14/04/23… still not got back to us.. time to vote with our feet…

Mark Wallbank (Mortgage Advisor):
As a first-time buyer I had very little knowledge of what the process of buying a home would entail, even looking into taking on a mortgage advisor was daunting.
Finding Mark Wallbank of Finance Advice Centre was exactly what I needed.
Very approachable and friendly, but also very knowledgeable and helpful throughout the entire process.
My purchase was far from smooth sailing due to the difficult housing & mortgage markets... All of which definitely showed that it was crucial I did find an advisor and such a meticulous one in Mark.
Cutting a long story short, I went through the process of buying two homes and needed three mortgage applications to get my house in the end.
I would tell anyone to take on a mortgage advisor, getting guidance on what is right for you, what is manageable but also assistance on actually applying and sorting out all your credentials etc. Definitely saved me a lot of headaches knowing I had everything in the hands of someone capable.

I thank you very much Mark getting me sorted time and time again. Very grateful for all your time and effort.
Thank you.

Kayanni Barnes (Administrator):
The admin team (mainly Kayanni Barnes) I had through the Finance Advice Centre were always there for me, always asking if there was anything else I needed. As a first-time buyer, any and all information and advice was vital and I was always grateful that the admin team always kept on top of my case and were only an email away if I had any questions.
Using a mortgage advice service seemed invaluable in the end, not knowing what to expect in the beginning, I now know that I saved myself a whole load of headaches having such a team assisting me on what seemed to be an endless game of emails, replies and paperwork etc.

A big thank you to the admin team, thank you for all your time and effort with my house purchase.
Thank you.

Me and my partner were very reluctant to start looking for a mortgage in the beginning but Clare has been so professional and went above and beyond for us and nothing was too much trouble. Thankyou Clare, if it wasnt for you, we wouldn't be sat in our new home so we are forever grateful

Praj was fantastic from start to finish. Provided excellent customer service throughout the whole process of buying. On behalf of myself and family, massive massive thank you to Praj from Finance Advice Centre.

I’ve just had my Remortgage complete within a matter of weeks in a smooth, efficient, clear and concise manner by Prajai Parekh. Prajai made this the most straight forward experience ever with excellent communication throughout, answering my emails or texts at any time of the day almost immediately. A truly excellent service, he found me a new mortgage which I thought would be utterly impossible after trying other places myself. Thank you Praj!

We don’t have the greatest credit scores however both our mortgage and remortgage processes have been seamless which is all thanks to Garry.

Garry has been a great source of expertise, support and guidance throughout both the mortgage process and the recent remortgage process. Before starting the process, Garry spent time understanding what our individual circumstances and needs were and then aligned a remortgage package accordingly. Garry has always been on hand to answer any questions we have had throughout the process and we have felt that both the mortgage and remortgage processes have been very well organised due to the way Garry works and supports. Prior to starting the remortgage process, Garry advised on the steps that we would need to take to get a remortgage and all the various documentation needed and when. This put us at ease- being well informed about such a daunting experience like applying for a mortgage/remortgage helps to alleviate any stress.

Garry also spoke to us about all the fees involved with mortgaging/ remortgaging, which was so helpful because it can be quite overwhelming trying to understand what fees need to be paid, to whom and when! Having this information allowed us to plan accordingly and we had no last minute (surprise) fees that we hadn’t been told about it already!

Working with Garry is always a pleasure, I would highly recommend Garry to anyone who is thinking about a mortgage/remortgage. You will always know exactly what to expect throughout the whole process which adds to the stress free experience. Garry is always on hand to support and answer any questions whenever needed. Thanks again Garry!

My mortgage advisor was extremely helpful throughout the process. With this being my first house I wasn't very knowledgeable of the process but Bal made sure to explain everything in detail. I would highly recommend her to anyone that is looking for a mortgage advisor.

A Fantastic service. Thanku yogesh Parekh pajji 😊😊😊

Thank you, Garry!
This is the second time we have had Garry’s help in getting us a mortgage and he was as great this time around as he was the last. He is extremely helpful and knowledgable and will put your mind at ease. He genuinely acts in the best interest of his clients and we can’t thank him enough!

I would like to big thanks Garry Smith for his great work with our complicated mortgage case and managed to get us a offer without any trouble. He did care with our application more than us. He was calling and updating us on any small updates at least 2 times a day. We had no hope to get a mortgage because our complicated situation but our estate agent recommended Garry to us and meeting with him was a gift from god. We can’t thank him enough. We would recommend him to anyone, trust me you won’t be disappointed. Don’t loose your hope just contact them and sit and relax. When you speak to him you will realise you are in good hands and you will feel confident how experienced he is.