Filterbuy Arvostelua 

Called to let them know that their YouTube ads’ volume is annoying. The ads’ message/narration is also too long, repetitive, and brain-numbing. I was cut off during my (very calm) explanation, which just took the cake. While the service makes good budget and convenience sense, they won’t get my business as this is the final straw.

I ordered filters Oct 25th, Got an email the same day that they were being shipped. To my surprise they were delivered the next day. Perfect fit for a 5" filter, and to top it off the price was the best I could find on the internet. Thanks Filterbuy

Product still not delivered after 10 days of notice by credit card company you were debited, will give more stars upon delivery.

I’m a Veteran and always attempt to order from US companies. When I first ordered from Filterbuy, I had no issues with a year long subscription of replacement filters. The problem came the second year. The filter did not fit properly. It was sent with a label listing my size over another printed size on the filter itself. It did not fit properly and was getting sucked into the AC vent making a whistling sound. I emailed and called Filterbuy to replace and they asked me to take a picture of the filter with a tape measure. I have used filters for 20 years in this house. Imagine not taking my word for a poor quality product. Finally the rep admitted that they do not custom build their filters to size and took another filter in stock and rebuilt down to my size. They would not send me new filters or refund my money, so I cancelled my auto order and will never buy from them again. Poor quality service. I went to Home Depot and purchased a filter and it worked perfectly. Poor quality service. Poor product. Challenge you when you tell them the product did not fit properly. Avoid as company has changed.

I am not sure what happened but what was once a desired filter provider has now turned into a has been with high prices and lousy shipping. I have been waiting almost 2 weeks and no filters. I see they are using Fedex which is another company that has gone down hill.

I ordered filters on Sept 24th. They made a fexex label the next day. 9 days later, fexex still hadn't received my order. I chatted with a rep. They said my order was, 'Stuck,' in the warehouse. I said to cancel and refund my money. They said they needed 5 business days to refund. It's been 2 weeks. I chatted again this am. One rep closed the chat. The next told me they needed another 2 weeks for a refund and closed the chat. They wanted a month, so I couldn't file with my credit card for the refund. I'm sick of the run around, so I filed for a refund with my credit card.

I recently purchased two 20x225x4 inch air filters Merv 13 which cost me about 50 bucks. They are too narrow and too short to properly fit in true 20x25x4 sized slot in the air conditioning system. Air flow goes all around them rendering them useless. I contacted customer service and they said you can return them, but I have to pay the shippng cost which came out to about $19. What a rip off. Why would they make them undersized and advertise them as 20x25x4. Last time I do business with this company. I am going to make sure as many people as I can are informed.

I ordered 6 filters on September 4th and they still haven't shipped. They finally printed a shipping label 8 days ago, but they STILL haven't taken the filters to FedEx.

BUYER BEWARE! The next day shipping claim is a lie. I've waited over a week for half of my order with no indication as to when they'll arrive. THEY DELETE POOR REVIEWS FROM THEIR SITE. They've deleted my review from their site twice now. I'm certain that others, like I did, rely on these reviews to determine where to make a purchase. This company is incredibly dishonest and the representatives show no desire to make things right. The half of my order that I did receive was crushed so badly that none of the filters are usable. The return process is arduous. I'm on day TEN of back and forth with a customer service rep who is "waiting to hear from a supervisor" to see if my refund request will be approved. This website is a SCAM.

Placed my order and the actual size is smaller than the size on the filter and so it does not fit. Called to return and they informed me they don't do returns and I they would need to do a new order for a custom fit costing an additional $$. I would not recommend them to others. Buyer beware!!!

Ordered 8 filters 11 days ago.

Filterbuy went silent on us. Outside of literally spamming our email with useless information, we did not receive anything from Fiterbuy.
Our order has not shipped. No tracking data. Total silence.

If in need of filters, please LOOK ELSEWHERE.

Absolutely the worst customer service I have ever recieved. I ordered some air filters on June 12th, this is August 11th and I still havnt received them.i have contacted customer service numerous times and each time they tell me the situation is resolved and the filters will ship soon. I won't be using them again.

Found this USA company by accident; looking at established retailers like HD, WM, etc. to purchase furnace filters. Always use highest MERV rated (13) since they are the only filters made to trap microbes and viruses, as well as all the other allergens and such. Found a family owned, Alabama based company that manufactures every type, size, and MERV rated filter. On Saturday evening I ordered a year's supply (6) for $56, about half the price of a package of 6 of the 3M brand I've been buying ($126 from a big home improvement store here). I was not expecting much, figured at that price I would probably get some cheap fiberglass MERV 8 rated filters. On MONDAY morning the filters were delivered to my home in Florida by 7 a.m. ! ! I had already received an email thanking me for my business, and their website is one of the most informative (teaching about filter ratings and abilities to capture various pollutants) and also tips of heating, AC, making equipment last longer and be more efficient. The filters, to my amazement were TOP quality. Looks like they will have a steady customer here.

I love that I can get these filters when places I go to run out but they didn't package or box these for protection. They just tightly shrunk wrapped them in plastic w/ a label and that's it. UPS delivered mine today and one of the outside ones was crushed, which I suppose was their fault, not the company. These filters are delicate so to be shipped, unpackaged w/ a tight shrink wrap on a UPS truck with heavy boxes can be problematic. I'm so disappointed however, the company did reach out to make things right and I respect that. I initially put a one star review but that's not fair. I give them 5 now because their customer service is on top of it not to mention they monitor their reviews. I'll order again from them. Second chances are always a good thing.

I purchased 2 filters from filterbuy, following the size specifications for my current filter. When I received the filters, they were to big (the dimensions in smaller print did not match up). I reached out to filterbuy to return them and while they authorized the return, I needed to pay for return shipping. I requested a pre-paid return shipping label to then be deducted from my refund so that I wouldn’t have to go to multiple shippers for the best rate (I also assume since they ship filters in large boxes they must have special discount shipping prices and that they would want to extend that to their customers). They denied my request, stating they checked all the options and needed to stick with current policy. I found that they are very good at apologizing for the inconvenience but not doing anything to make it better. While I accepted responsibility for not reading the fine print, I had hoped filterbuy would have done more to make the return process easier (as most other companies do). If their return policy is going to be so challenging, I would recommend including a pop up prior to purchasing to check the actual dimensions of the filter and not just go off of the larger, bolder dimensions. That may save for some incorrect purchases.

They have on several occasions sent the wrong size to me and taken forever to issue a refund or exchange. Most recently I was sent 12 of the wrong size and after a month of requesting a return and exchange nothing has happened. No longer a good value.

I was very pleased with the product as I was with the price, never had the need to contact their customer service, yesss that good of a product, it was a custom order, and it for better than my factory order one, Wich by the way it was o lot more expensive than this one, the quality is great, thanks for making it so easy, and you have a customer for life, thanks.

I have used Filterbuy for filters for several years now. Can't say I really end up changing them as often as I should so had been a while since I ordered. I happened to look at reviews before ordering and was surprised to see quite a few negative ones, especially about customer service. But I went ahead and ordered anyway. I ordered 6 and withing days the box arrived. It only contained 4. I used the chat mechanism to contact the company. Jed was very helpful and said the other 2 would be sent out within 2 to 3 business days. He sent me an email to that effect when I asked and it arrived as did an email the filters were being shipped. This was yesterday and they arrived today. So there was a mistake with the order but it was quickly and completely taken care of. I will continue to use this company for filters.

I have been a customer of this company since 2018. My last experience in May 2022 has ensured that I will never do business with these people at FilterBuy again, and I’ll tell everyone I know to never do business with them again. We ordered six filters for our three units to have some back ups. Unfortunately these filters do not fit our units even though they are advertised to be the right size. They’re slightly smaller than the marking on the package, and yes it does listed on the website. All I asked was to be refunded for the three filters I shipped back as well as the shipping cost because it cost me over $42 to ship back. FilterBuy announced “sorry tough luck, we won’t reimburse you for the return shipping cost, what you ordered we shipped and you’re not getting your money back for shipping.” When I tried to escalate it, and I got the same responses from the same customer service person who told me that they’d be happy to give me a full refund as soon as I ship back the other three filters. As if I’m going to get a refund for three partly used filters? That’s hilarious. I’m going to be stupid enough to pay for another $42 of shipping? These people are incompetent and rude.

Filters were not shipped by time stated on their website. Then they claimed it was shipped and they were lost, but my FedEx representative confirmed they were never actually shipped. Filter Buy customer support agent said they'd ship replacements in 3 business days or less. Took over a week for the replacements to ship. Then the replacements came damaged and not cut to the right size. Filter Buy would not process a refund or return. Philip is absolutely terrible as a customer support agent too.

I highly recommend that you stay away from this company. Very dishonest and they don't follow the return policies or fulfillment times on their own website.