Fidelcrest ltd Arvostelua 1 768

They are not responsive after sending messages to them several times.

No response... I had 250k funded account, suddenly account blocked and they r out of business now.

It has been more than 3 months since I closed my account and the review has been completed, but no money has been deposited into my account, and now no one is responding. This uncertainty is really bad. If anyone has information about the recent events of the company, please let me know.

Contacted again and the company still owes me money, since Feb 27
I have reached their customer service and there is no live chat anymore.
Almost 3 months and no payment yet.
The customer service agent mentioned that the company is deleting the negative reviews, so more to worry about. Again, be careful and check the references before giving out any money is spending time here. I have backups of the chats.
they mentioned that they hd to "change" their tech provider. I feel disappointed and now being ghosted.

It's been more than 3 months and they haven't deposited my profit and they keep saying that we will update the systems and they don't give correct answers.
Account number 181796

suddenly they vanish, they dont answer any e-mail, all acounts has been stoped. it is not fair. we have paid for accounts and nobody answer

More than 45 days ago I had my challenge account blocked with the justification that they were undergoing maintenance with no end date in sight. Until then, I have been contacting the company by email demanding the release of the account or the refund of the amount I paid for the test of 250k dollars, but the company always responds apologizing for the inconvenience it is causing, saying that they are undergoing maintenance, but effectively , does not solve the problem. Meanwhile, new challenges continue to be sold normally on the company's website. There is a lack of transparency and willingness to resolve the customer's problem.

Fake Company....DO NOT BUY FROM THIS COMPANY... SCAM SCAM SCAM!!!!

I have 2 payout from February... I dind receive my money 😡😡😡

Fidel is a TOTAL SCAM. I got funded on 2 accounts back in feb, after the 10 withdrawal days, I requested for a withdrawal they've been lying of servers upgrade since then. I have contacted them frequently, all they say is they dont know how long it will take to finish. Honestly I would just go for the big companies like FTMO or Fundednext, I'd rather pay alittle more and get paid rather than small firms registered in funny countries.. Conclusion, FIDEL IS A TOTAL SCAM!! (I will change this review if my case gets sorted..)

They vanished with everything I put in, all emails were left unanswered. What they are doing is not acceptable. Thanks to elite echelon for the job well done, They are the only firm that consistently pay it's customers

After just randomly failing my account from one day to another without any explanation and no active trades from my end (I am a swing trader so I not always have active one) and an account in positive, they never replied to my numerous emails and kept saying they had sent emails and notifications that don't even exist. Never a straight answer from support. all lies and deception. Stay away from these scammers.

They were alsways very slow with accounts but i always got them eventually. finally i got my first real account and started trading and after sometime i got 4% profit (600 dollars) and requested a payout.

They promise me they would pay me out in 5 working days, This was in February!. I had a lot of contact with them but i never got a good answer. Now 3 Months later and they shut everything down. If i contact them now they wont answer me anymore.

I got scammed when i thought this was a legit company. Its disgusting you just dont pay people out and take their hard earned money. I hope i still get my money!

But dont trade with them pay a little more and go to Fundednext for example. I trade with them now and they pay out within 24 hours it great!

A company that doesn't pay... If you make a good profit you will not receive anything.. stop trying.. I got proofes!

payout delay and refund not paid .no support and answer for 2 month

Updated review to warn of fraud
Update on 9th May 2024
1) FidelCrest failed to reply, even after they asked for details on TrustPilot
2) FidelCrest keep trying to close tickets without replying or acknowledging them
3) FidelCrest have failed to refund monies and have provided no evidence for the failed accounts, nor sought to resolve this or address the points raise.

No other words except fraud.

Full details below:

*** FRAUD *** WARNING TO ALL ***

NOTE: I sent the below email to FidelCrest on 19/12/23 and 12/1/24 to give them an opportunity to respond/resolve - they failed to reply (no surprise).

My experience:
=============
I have 2 incorrectly labelled "failed" accounts. I have tried 50+ times to resolve this with FidelCrest over a period of 4 months, but every time, I am fobbed off or ignored. I have used LiveChat and email support along with the risk management team (Dmitry and Soloman). I also sent this statement to FidelCrest before publishing.

Issue 1: EA
=========
Account 1 was labelled as failed because I used an "EA", however after failing an earlier account for using an EA I got permission from Xavier and Dmirty - screen shots attached saying I could use an EA as long as it was "not Martingale, grid or HFT”. I have also sent these to FidelCrest many many times when asked before (including a full complaint to Soloman on 6th Nov 23). FidelCrest refuse to comment on this point - they repeatedly close down the ticket with the message "failed because of EA use” and/or ignore my requests, despite granting permission to use an EA. When I finally got an answer – they told me it was because of HFT usage (no HFT was used). I have asked for evidence but FidelCrest have yet to provide it.
Expected outcome: restore this account to phase 2 (verification). Still not actioned

Issue 2: arbitrage
==============
Account 2 was labelled as failed because of "arbitrage", yet this was exactly the same strategy that passed the first phase of the same account. FidelCrest attempted to explain this by saying the “Risk team wanted to gather more information regarding the software that you are using”, even though FidelCrest gave me permission to use an EA and after I completed their form explaining how the EAs work. It was neither Martingale, Grid or HFT. I had explained I took I took 219 trades in 19 days, so 11 trades a day – this is not HFT. FidelCrest then told me trades had received multiple messages about EAs when in fact I had received one message, dated 23rd Nov, accessed 28/29th Nov by which point I had passed my account. So in summary – I had permission to use and EA as long as it was not Martingale, grid or HFT and did not read the email about EAs until after the account was passed. Later, when I challenged this, FidelCrest resorted to saying it was “Arbitrage”. I asked for this evidence, but they have yet to provide it. They were also unable to explain why they let me continue the account if it breached their T&Cs (except the unethical answer of – they wanted to collect more information)
Expected outcome: restore this account to live phase or worse case, restore to phase 2 (verification). Still not actioned

I am currently considering legal remedies to recover funds FidelCrest took from me.

Payout always delays. Support always say be patient. Even to verify payout it takes forever. Discord not very active.

the company has always behaved quite well, paid regularly even if always late.. but it has never returned the refund fees it owes me of about 700€ and has not honored two payouts of over 2k gross for the past two months. Problems with metatrader licenses are not an excuse not to pay me for work done two months ago. Not recommended for everyone

Absolute disgusting scammers. I had 3x300K accounts with them and they breached me for copy trading. Even though I copied form my personal accounts and that is ALLOWED as per their own rules. I have gone backwards and forwards with customer service reps via email with a long chain which shows how they have lied and misreprested. I will be filing an official complaint!

Lose your account even if you respect their rules:
=====================================
I bought in April 2023 account 250k buy1 get 1 one (2 x 250K) with unlimited free retry if:
- i am positive at end of challenge period 1 or 2 of 60 days
- i do not break any rules
- i pass at least 1 trade each month
and I receive an email ( April 2024) which says that I have not respected the rule of 1 trade at least every month which I was able to easily prove and after this they tell me that I have not respected a rule without telling me which one!
(Ok it was after several months, I'm not fast! but unlimited retry is unlimited!)
know that this company can throw you out and terminate your account on the basis of a false accusation without taking into account your factual elements
This looks like the behavior of unreliable people who don't respect their own rules and more importants their Clients !
==== 2024 may 23 Trust pilot ask me more details and i will share here a chat/email with fidelcrest where i ask for which rule i break and i never had responses explain me which rule because i do not break any rules
=== here after one of my differents email :
--------- Forwarded message ---------
De : Daniel xxx
Date: ven. 19 avr. 2024 à 23:50
Subject: about Ticket #D16AU and Ticket #9P8LU for renew of my 2 accounts
To: Fidelcrest Customer Support

HI Elisabeth
we arrive at the end of this week where last week Sarah say to me that Fidelcrest will re-examine my request.

please note that the first reason that sarah say in the chat (i have the transcript) was failed because no trade in one month but it never happened
if you need the screenshot which prove that i can send them to you

Hope so you will give me a good news about these renewal
Thank you
Warmly

Le jeu. 18 avr. 2024 à 21:22, Daniel xxx a écrit :

HI Elisabeth

Thank you for your message, i am waiting for the renewal of the 2 accounts
Thank you for your help
Warmly
Daniel xxx
====== and here extract of the chat where Sarah say it was for not making 1 trade 1 one month (which was false) and after only say broken rule but not which one of course ! and just after say i have to reach in 2 or 3 month even i have a special option ILLIMITED !
---chat with Sarah on Wed, 10 Apr 2024 15:51:17 PST
avatar Sarah
15:55 You have a period of more than 30 days of inactivity on those 2 accounts

avatar Sarah
15:55 And the accounts are suspended because of that
avatar Sarah
15:57 You understand that we can't back up a trader who can't reach profit target in 2-3 months ?

avatar Sarah
15:57 Would you?

daniel XXX
15:57 in my contrat it is illimited retry without breach

===========

DO NOT JOIN FIDELCREST !!! I was with them for 3 years. Everything was greattt was paid out over 100k, buttt my 2 last payout (which was 10k each) were delayed for 3 months. It took them 3 months to pay out. Luckily I got paid. Because in the chat with all the fidelcrest traders it was multipleeeeee people waiting to get paid. And after I complained they blocked me in the chat. Also now you can’t even directly talk to a representative like you used to. And it’s still people waiting to be paid out. It’s one trader that is waiting 75 days for a 175$ payout. Go elsewhere!!!! It’s a lot other better prop firms. Join one with a good active discord or telegram family. Good luck traders !!