Impossible to find out what’s happening to critical WiFi after 8pm. Second outage in a matter of weeks and when phone signal is poor pretty much everything comes to a stop. As soon as another provid... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I thought the service, from making the call to the engineer coming was second to none. The member of the team who too, our call was very helpful. He even tried to get us a same day call out which we... Näytä lisää
Best customer service I’ve ever had. Called today and spoke to a fab cs guy who was patient and clear. Within a couple of hours two engineers arrived with a new router and modem which they kindly inst... Näytä lisää
Yritys on vastannut
Live on a new build estate and WiFi un-expectantly stopped early on Sunday morning. Currently out of country and had an engineer visit booked on my return. Got a call from engineer... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
What is FibreNest? FibreNest is a new provider of ultrafast, full-fibre broadband and voice communication services. We deliver 100%, totally unlimited full-fibre optic internet access directly into new Persimmon Group homes across mainland England, Wales and Scotland - supported with excellent standards of customer service. Why is FibreNest being installed on my development? The decision to deploy FibreNest to new Persimmon and Charles Church developments was made in specific response to a long history of customer complaints regarding existing mainstream communications providers’ performance. An unacceptable number of delays have been experienced by customers when using existing providers to deliver connectivity to new build homes, leading to dissatisfaction amongst customers when they were unable to access broadband services for long periods of time. Furthermore, once connected, some customers have then been provided with poor speeds, leading to unsatisfactory online experiences. FibreNest is being delivered to new developments to address these issues. We do this by helping ensure that Persimmon Group’s customers have more timely access to exceptional full-fibre broadband speeds and at great prices. When will my service be live? We endeavour to have your service ready for the day you move in to your new home. In the unlikely event that your service is not delivered in time you may be due a credit under our Late Installation Guarantee. Our Customer Support Team will be able to assist you.
FibreNest Guarantees
What can we guarantee for our customers?
Check out our guarantees using this link - www.fibrenest.com/guarantee
FibreNest Price Freeze
FibreNest Fault Repair Guarantee
FibreNest Late Installation Fee
FibreNest WiFi Guarantee
Please check these out before contacting the team.
Yhteystiedot
Yhdistynyt kuningaskunta
- 0333 234 2220
- support@fibrenest.com
- fibrenest.com
Wi-Fi Guarantee
4,4
Erinomainen
5 t. arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Fantastic service
Fantastic service, really went above and beyond to get me back connected. The advisor stayed late to make sure I was back online. Thank you.
16. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä FibreNest
Good afternoon Alison,
Thank you for leaving us a review & your positive feedback.
I am so pleased the service has been fantastic and the adviser went above & beyond to help you reconnect, this is wonderful to hear.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Just signed up to FibreNest
Just signed up to FibreNest. Both customer service representatives I have dealt with have been really helpful, thorough and pleasant.
They have helped me with setting up my account and direct debit as well as activation on the move in day.
16. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä FibreNest
Good afternoon Sarah,
Thank you for leaving us a positive review & providing your feedback.
I am so pleased both customer service agents have been helpful & pleasant & supported you throughout the sign-up process, this is fantastic news.
I will ensure this positive feedback is raised internally to the team.
Kind regards,
Andrew.
I am satisfied at this point in the…
I am satisfied at this point in the contract. I find the service good at this point with expected speed. Cost is higher than a lot of companies, however they have not raised cost from April 1st so this is a good outcome within contract.
16. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä FibreNest
Good afternoon Dave,
Thank you for leaving us a review & positive feedback.
I am so pleased the service has been working as expected, this is wonderful to hear. I understand your frustration to our pricing, I am pleased you are happy with the outcome of the price freeze, this is good news.
I will raise all aspects of this feedback internally.
Kind regards,
Andrew.
Very helpful and answered my query…
Very helpful and answered my query straight away.
15. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä FibreNest
Good afternoon,
Thank you for leaving us a review & positive feedback.
I am so pleased our customer support team were helpful & answered your query straight away, this is brilliant news.
I will refer this feedback onto the team.
Kind regards,
Andrew.
Fantastic service
Fantastic service, called yesterday and Simon came out the the property this morning! Simon was so helpful and friendly!
16. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä FibreNest
Good afternoon Ruth,
Thank you for your review & feedback.
I am so pleased you have experienced fantastic service from Simon & he was helpful and friendly, this is wonderful news.
I will raise this feedback internally with the team.
Kind regards,
Andrew.
Amazing service from Alan
Amazing service from Alan, what a lovely genuine kind man. Fibrenest you have really impressed me this time. Nothing was at all a bother for Alan. Lovely to my wee dog to
16. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä FibreNest
Good afternoon,
Thank you for leaving us a review & your feedback.
I am so pleased you had such a positive experience with Alan. It is so good to hear you were well supported by the team.
I will raise this positive feedback internally.
Kind regards,
Andrew.
Fantastic service from Sean
Sean was fantastic stayed until the issue was fixed and everything was reconnected.
15. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä FibreNest
Good afternoon Lily,
Thank you for leaving us a review & positive feedback.
I am so pleased Sean helped resolved the issue & ensured the service was back up and running, this is wonderful news.
I will raise this feedback internally.
Kind regards,
Andrew.
Zoe Amazing Help
Zoe was absolutely brilliant, she was very helpful and kind went out of her way to help to get everything solved, Done what she said she would do. Can’t fault her at all.
14. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä FibreNest
Good afternoon Jasmine,
Thank you for leaving us a review & positive feedback.
I am so pleased you had such a positive experience with Zoe & she was helpful & resolved the issue, this is good news.
I will raise this positive feedback internally.
Kind regards,
Andrew.
Vastaus yritykseltä FibreNest
Good afternoon Claire,
Thank you for leaving us a review & positive feedback.
I am so pleased the service has been good & it is good value for money, this is good news.
I will raise this positive feedback internally.
Kind regards,
Andrew.
It's a really great experience
It's a really great experience ! Very responsible and follow-up.
15. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä FibreNest
Good afternoon Chow,
Thank you for reaching out to us & leaving us a positive review.
I am so pleased you has such a great experience & our agent followed-up.
I will refer this to the team.
Kind regards,
Andrew.
Great service
Called up with a problem with my Internet and spoke to Sam in the customer service team. He checked everything on his end, and found out the problem was most likely on my side. He gave me some great advice on how to fix it, I followed his advice and solved the problem.
Thanks Sam ! You’re a star
14. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä FibreNest
Good afternoon Peter,
Thank you for leaving us a positive review.
I am so pleased Sam supported you to resolve the issue, this is great news!
I will pass this feedback onto the team.
Kind regards,
Andrew.
Very helpful as always
Very helpful as always! I've spoken to lots of different staff to assist with different things (I'm useless) all really nice and helpful
14. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä FibreNest
Good afternoon Paige,
Thank you for leaving us a review & reaching out to us.
I am so pleased the team have been helpful & have always been nice, this is good to hear.
I will ensure this feedback is raised internally.
Kind regards,
Andrew.
Communication his very good so helpful…
Communication his very good so helpful on telephone to when signing up very happy customer thankyou fibrenest😊
14. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä FibreNest
Good afternoon Christine,
Thank you for leaving us a positive review & your feedback.
I am so pleased the communication has been good & the team have supported you to set up with us, this is wonderful news.
I will pass this feedback onto the team.
Kind regards,
Andrew.
Lovely lad Simon came to set up my…
Lovely lad Simon came to set up my son’s internet.
Explained and very patient
All up and running
14. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä FibreNest
Good afternoon Zoe,
Thank you for leaving us a positive review & for reaching out to us.
It is good to hear Simon supported you to set up the internet & was knowledgeable and patient.
I will raise this positive feedback internally.
Kind regards,
Andrew.
All good
All good, router etc replaced with new kit, all working as it should.
Chris, the engineer phoned with an arrival time, and was here at the time he said he would be. He was efficient and knowledgeable.
The activation took longer than he expected. He left instructions to complete the setup, but just as he left the activation completed so he returned and talked me through the final setup.
He is a credit to your organisation, thankyou.
14. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä FibreNest
Good afternoon Rob,
Thank you for your review & positive feedback.
I am so pleased the engineer was efficient, knowledgeable and supported you to replace & set-up the new router.
This is good to hear, I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Router Install
Scott and Grzegorz installed our new router after the old one kept cutting out. They were very polite and were keen to answer any questions we had. Thank you so much!
14. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä FibreNest
Good afternoon Lauren,
Thank you for providing such positive feedback regarding your recent engineer visit.
I am so pleased to hear the team replaced the router & were polite & efficient.
This is wonderful news, I will refer this to the team.
Kind regards,
Andrew.
Thais went above and beyond tonight to…
Thais went above and beyond tonight to help and rang me back when she should have finished work.
Very professional and polite thank you ☺️
13. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä FibreNest
Good afternoon Sarah,
Thank you for leaving us a positive review & your feedback.
I am so pleased Thais was able to support you and was both polite & professional. I will pass this feedback onto the team.
Kind regards,
Andrew.
My adviser was amazing
My adviser, Thais, was amazing.
I was s bit stressed and was struggling with instructions as i was so tired after moving house, but she calmy talked through the process, phoning me back to ensure my fibre eventually connected.
Possibly one of the best experiences I have had with a Customer Service representative
13. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä FibreNest
Good afternoon,
Thank you for reaching out & providing such positive feedback.
I am so pleased Thais was able to support you with the sign-up process & ensure you received connection, this is wonderful news.
I will ensure this feedback is passed back to the team.
Kind regards.
Andrew.
Vastaus yritykseltä FibreNest
Good afternoon Mike,
Thank you for leaving us a review & some positive feedback.
I am pleased you received excellent advice from a member of the team, this is wonderful to hear.
I will raise this feedback internally.
Kind regards,
Andrew.
Can finally get away from this useless…
Can finally get away from this useless Internet provider. They don’t like to make it easy for you as they do not support one click transfer like most other internet providers. So you have cancel your service with them and then purchase another. So you can have same day disconnection and connection.
I’m going from 150 for £42 to Vodafone 500 for £28. So they are not even close to being competitive. Even BT was £33 for 250.
Wouldn’t recommend FibreNest to anyone.
UPDATE.
Looks like I can’t leave this useless Provider because they will not let Openreach use their chambers and ducting. So looks like I have to rejoin this useless Internet provider. To top it off I either have to rejoin them with a lower speed or pay more. Also don’t bother making a complaint with them because they do absolutely nothing and just close them down.
12. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä FibreNest
Good afternoon Robert,
Thank you for reaching out to us & providing your feedback.
We try and keep our prices as competitive as possible, however, I can understand your frustration.
Sorry to hear you have been experiencing some issues regarding the cancellation process. I have looked into this & can see a colleague is currently supporting you with the cancellation.
If you require further support, please contact us - fibrenest@support.com.
Kind regards,
Andrew.
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