FibreNest Arvostelua 4 709

I have been out of Internet service for days now and each time I ring to book an appointment I have had an excellent customer experience from your Agent. I would like to say a big thank you to Thais who I spoke with the first day, Also Zoe and Joe for their kindness and support in ensuring my needs are met. You guys are simply exceptional !please keep up the good work in rendering good service to your customers. Cheers…

A number of connection issues over a few weeks. The agent, Zoe worked tirelessly to sort out the issue, finally sorted and now Wi-Fi very fast and so far reliable.

Alex is the BEST!!! Thank you for your attention to detail. Getting me up and running was so appreciated. Also a special Thank you to Jay as well. Al the best.

Service has been extremely disappointing. I agreed to a payment arrangement which was confirmed via email and phone, yet my service was still disconnected multiple times. I’m now being charged late fees for issues caused by their own failure to honour the agreement. Poor communication and very frustrating to deal with.

They do not care about anything else other than taking your money.
The only reason why I am with this provider is because I got stuck with it when I moved in to a new build.

Punctual and did the job

My internet connection had been cutting in and out so I emailed their support team for help. Mikolaj reached back out very quickly and arranged for an engineer to visit within 2 days to sort it. They fully updated our system, were kind and courteous, and explained the new system thoroughly. Mikolaj also reached back out a few days later to check everything was working as it should. The internet has been working perfectly since the engineer's visit, and I'm extremely happy with the service and support I received!

Very expensive, £37pm for 75mbs. Connection is in and out quite a bit, can’t take phone calls when in living room even thought the router is in the same room.

Our internet is absolutely appalling. Can’t even download a film on the sky box it takes over a day for it to be available to watch.

I’ve written many reviews about Fibrenest over the past two years, and slated them for their Customer Service and the fact that they only try to make money off of everything including the supply of extra nodes to enable you to be able to use the Internet properly throughout the house.
I find myself today writing to you to let you know that for once they have come through and the Internet they provide now is solid and faster than it’s ever been and the note they provided was free of charge and I would like to thank them for this.

Reported Internet fault at 6pm and an engineer was onsite and fixed the following morning.
Excellent support and service!

Asked to change invoice date numerous times, confirmed it on the phone, still receive emails asking to change it, when try to reply it doesn't go through yet.

Only use because we had to as part of moving into a new build, once that changes we will be moving on to a different company

Chris came on time and fixed the issue smoothly
Thank you

The person who's name I cant remember was excellent very helpful

Rang to help get my Fibrenest set up for a new build ahead of my completion date.
Nigel was so kind and patient and stayed on the phone to make sure each stage of the set up was complete. He even rang me back when the line got cut off!
Also offered me some great advice to make sure that I was on the right package once I have moved in.
Great first impression of Fibrenest and their customer support.

I have had excellent service from Fibrenest. I have never had any issues with my broadband service from Fibrenest, it always runs spot on at the correct speed. I accidentally broke a fibre cable when I moved some furniture about. I rang customer services late on a Sunday afternoon, no waiting in a queue.I had an engineer attend first thing on Monday morning, and replaced the cable very quickly. Very friendly engineer, and he helped me set up the plume app on my phone. All running well, very good speed. Very pleased with the service from Fibrenest

amazing help

The engineer that attended today was friendly and polite, got straight to work on the problem and had me back up and running in no time at all. It was nice to have someone in my home that actually engaged in conversation and didn’t just sit there with miserable face on his phone looking like he was bored of what he was doing (had many of those over the years).
Top class customer service from an engineer that knew what he was doing and you could tell he had years of experience. Internet has been top notch since he left. Thank you.

The engineer turned up on time, identified the problem, installed the necessary equipment and was finished more quickly than we anticipated.

It was a bit tricky to get set up initially but the connection so far has been solid! Hopefully it will remain so throughout the house.

The service and speed of internet has been good. The issues I did have were minimal and resolved within hours. FibreNest were usually aware of the issues and we're quick to update me about resolving them.
The 1 complaint would be, they are the only service providers on the estate and there are no cheaper alternative companies yet. They have informed me that this will change so that I can have the option in future.