wrong info on website and bad service
we booked a ticket over there website and they showed us the wrong address which lead to us missing the ferry. on the wrong harbour they told us that the ferry hasnt been driving from there since a year which means the information on the website hasnt been updated since then. it cant be expected when you book that you need to check if they showed you two different harbours. after complaining we just got the information that they do not drive from that location anymore even if that is not what the website told us. and there was no possibly of a refund or a reschedule!
Vastaus yritykseltä Ferry VN
We understand the situation and would like to clarify the information as follows:
Currently, Vung Tau is administratively part of Ho Chi Minh City under the latest national update. This means that when searching for ferries from “Ho Chi Minh City to Con Dao,” it may include routes from “Vung Tau to Con Dao.”
On our website, it is clearly stated that if you depart from Ho Chi Minh City (District 4 or Hiep Phuoc Port), the ferry operator is Phu Quy Express. However, your booking was made with Phu Quoc Express, which indicates that the information may not have been fully reviewed before payment.
Before completing the payment, we clearly display the departure point, destination, and ferry operator. Customers are advised to review these details carefully prior to payment.
After a successful booking, we also send a confirmation email with the exact departure and arrival port locations attached.
We have provided all the necessary information and have explained the situation as clearly as possible. We kindly ask for your understanding in this matter.
