Ferrero Arvostelua 

Very good and helpful

I had the mishap of receiving a box of chocolates that were inedible due to not being stored properly.
The quick service I got from Ferrero was second to none. They sorted my problem out so efficiently. Thank you.

Wrote to them about some faulty chocolates and the problem has been solved in a day, and I’ve received a voucher out of the inconvenience. Nice straight forward responses.

I emailed this company regarding a product I had purchased that was all white. I received a reply instantly and my complaint was resolved very quickly and professionally. I look forward to receiving my voucher

Amazing customer service!
I contacted the team about a packaging issue and the team handled my concern quickly and politely.
I was kept informed all the way through to a resolution.
Thank you Lisa, I really appreciate your professionalism.

After experiencing opening a box of three kinder eggs with all 3 toys inside identical- I emailed and the issue has been resolved very quickly - thank you very much

I bought my 2 grandsons individual kinder eggs. They opened them ate the chocolate and put the wrapper in bin then opened the little yellow eggs. One was fine and had both halves of a rabbit, the other was missing half a squirrel. I emailed them explaining what had happened, got an email back from them with no offer of a whole squirrel being posted out and instead asking for all of this information:
Full postal address
- Pack size
- Best before date
- Full Batch Code including a clear image of the code (You will find this under the best before date)
- Product weight
- Surprise code (the code on the toy or leaflet)
- Purchased from
- EAN (barcode)
and saying they could not even log the complaint without it. The price of a kinder egg is not cheap and I explained how upset my grandson was. All I wanted was a whole plastic squirrel, is that too much to ask from a company that turned over 18.4 billion last year. They would rather let a child cry than replace a cheap plastic toy that was missing from their product

Complained about poor standard product, chocolate looked like it had a white fat glaze all over. sent in all relevant information requested. Then got an email asking for all the information again. Sent that off and it’s been over 4 months and haven’t heard anything since. Such a waste of time!

If I could leave zero stars I would. After contacting this company due to substandard chocolate, I provided photos, date of purchase, batch number etc. I then heard nothing back so I contacted them. They promised to send a voucher and like other customers complaints on here, this never arrived. Their customer service needs a good overhaul. Their prices I notice have gone up again. I would never purchase anything from this company again due to the way they treat their customers.

Shard of an additional lolly stick found in ice cream.
Took the time to send the items back and answer their questions.
Promised a voucher for my time and trouble which never arrived.
No refund of the cost of the faulty
product.

Bought the 24 ferrero tray and the quality of them appalling so emailed and promised a voucher,over a month passed and an email and 2 phone calls still nothing.
Big company like them and the customer service so unprofessional.

I have noticed that you have removed 1 out of the 4 pack and also put the prices up ! I have tried to get in touch with Ferraro Roche but they have made it very very difficult to do so ! They must be really rolling in it for the price they charge £1.25 for 3 WRAF ! Maybe they should change their name to Ritchi

Ditto - let down my grandsons (no Thorntons Easter eggs) and phone line disabled no response to emails
Terrible company

Absolute disgrace... that this high profile Chocolate company, owned by International brand Ferrero, can't even fulfil a small Easter Egg order and will now leave Children very upset and disappointed. They have cancelled my order as 'lost' after I've waited over two weeks, just before the Easter celebrations begin. Cruel and mean, and no concept of what this means to kids and how they might be affected. Shame on you Thorntons.

I ordered from Thornton's Chocolates years ago and found the service appalling. Having not made a purchase for about 15yrs I thought I'd give them another try. Guess what the service is even worse than previously. This time they send out Advent Calendar's to children but fail to include the message. The child is happy to receive but is unaware from where they came. When this was pointed out to Ferrero (current owner) customer service they said the greeting message didn't form part of the contract and there was nothing they could do. Rest assured I won't accept this but I thought I'd warn you so you don't make the same mistake, there are numerous other providers of such mediocre chocolate

Another bad review about being promised a voucher to replace mini eggs i brought that were recalled. I contacted them twice about it and they promised twice. But still nothing, certainly wont be buying there products at Christmas or Easter again.

Exactly the same as everyone else.
Bought Kinder eggs and other products for my son and his friends Easter egg hunt. Only to be the ones recalled.

Lots of emails promising vouchers that have never arrived, even managed to speak to someone with a guarantee of vouchers.
Guess what never arrived.

Well done Ferrero great way to treat children!!!
Some might call it physiological Abuse!!!

Absolutely shocking customer service. I contacted them following the recall for their Easter products, they offered me a voucher to which I said no and requested a full refund (as per my statutory right). They sent me an email confirming that the voucher had been sent but I never gave them my address!! I’ve made several attempts at contacting them since and I’ve had no reply. It’s disgusting. They’ve basically stolen money from me. I’ve never experienced such awful customer service and will never buy from them again.

Useless, still waiting for a refund since 4th April. Answered first few emails, but nothing since end of April.
Will never buy one of their products again

After the recent recall of kinder products for salmonella.
Was asked to contact customer services, this I did more than once.....
Have sent following up emails and still no refund.
I guess after two months they hope I will go Away..
Used to buy multiple packs weekly having 5 grand children. Guess what - not again as they have ripped me off..