I ordered online to click & collect. I actually saw the item in store then bought two sizes to see what fit, online Online experience straight forward & I was updated frequently. Collecting from s... Näytä lisää
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Sijainti
Vaihda sijaintiaUnit 11/12 The Balcony, Waterloo Station, SE1 7LY London, London, GB
•Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Genuine and heartwarming encounter with a lovely girl named Amber, She couldn’t do enough to help me 🙂 even when dealing with multiple customers, she still thought to check in with me. It’s staff lik... Näytä lisää
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I rushed into the store needed some shoes as I had stupidly left my trainers at home and, after a fancy event, only had heels to go to a concert- I would not have survived the night!! Then the wonde... Näytä lisää
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I received clear communication about my delivery and reminders to come and collect my package. The staff at Fatface were accommodating when I couldn't find the barcode which was in one of the emails I... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Yhteystiedot
Unit 11/12 The Balcony, Waterloo Station, SE1 7LY, London, London, Yhdistynyt kuningaskunta
- 020 7620 3044
4,8
Erinomainen
119 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Quick and easy ordering process
Quick and easy ordering process. Great sales and great products
8. joulukuuta 2024
Vastaus yritykseltä FatFace - WATERLOO 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Easy to buy online and collect
Bought a sweater online and was able to collect from a shop in London on my last visit there.
26. marraskuuta 2024
Vastaus yritykseltä FatFace - WATERLOO 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Best bag ever
Best bag ever. Waited for years to buy it. Leather is beautiful and the sales associates in waterloo are so lovely. Thanks
12. marraskuuta 2024
Vastaus yritykseltä FatFace - WATERLOO 2
Hello Manuela
thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Waterloo store - this is great to hear. Take care, LE
Speedy delivery and kept updated on…
Speedy delivery and kept updated on delivery via emails
7. elokuuta 2024
Vastaus yritykseltä FatFace - WATERLOO 2
Good Morning
Thank you for your review.
I am so pleased to hear that you received your items quickly.
We hope you love your new items!
EP
Lovely quality
I recently bought stripe linen blend trousers and a linen blend vest top. Both super cute and stylish and well made.
26. heinäkuuta 2024
Vastaus yritykseltä FatFace - WATERLOO 2
Hi Jessica
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great service from an Italian lady
Great service from an Italian lady. She advised me well.
Good quality clothing.
26. heinäkuuta 2024
Vastaus yritykseltä FatFace - WATERLOO 2
Good morning
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Vastaus yritykseltä FatFace - WATERLOO 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so happy to hear you received your order promptly.
We look forward to welcoming you back soon!
Take care. -SM
Very friendly staff quickly helped me…
Very friendly staff quickly helped me with my online return.
7. heinäkuuta 2024
Vastaus yritykseltä FatFace - WATERLOO 2
Hello Ella
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Vastaus yritykseltä FatFace - WATERLOO 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Vastaus yritykseltä FatFace - WATERLOO 2
Hi there,
Thank you for taking the time to leave us your review.
I am so pleased to read your feedback regarding service and delivery. We look forward to welcoming you back soon.
Take care. -GM
Vastaus yritykseltä FatFace - WATERLOO 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Great quality clothing
The quality of Fatface clothing is great!
The staff are always helpful. Thank you!
8. toukokuuta 2024
Vastaus yritykseltä FatFace - WATERLOO 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear you have received such great service!
Please do not hesitate to get in touch with our friendly customer service team if you need anything else: customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-5pm.
Take care. -SW
Vastaus yritykseltä FatFace - WATERLOO 2
Hi Ali,
Thank you for your 5* review. Pleased to hear that you loved your new dress. Have a great day-Many thanks-AB.
Superb customer service at Waterloo…
Superb customer service at Waterloo station FatFace. I bought footwear and the super helpful man who rang up my purchase reminded me I was eligible for a discount. He was really lovely and i’m a very happy customer. Thank you!
11. toukokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä FatFace - WATERLOO 2
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you found the crew in our Waterloo store to be so lovely and that they were able to provide you with such a great shopping experience. I will be sure to pass your comments on to the team.
All the best, MM
Refunds
I’m normally size L but it’s fitted me more like XXL!
However on returning it there was no problem and refund was next day
I’ve since re ordered it in size S as medium is out of stock but I’m hopeful as the large was so oversized
29. huhtikuuta 2024
Vastaus yritykseltä FatFace - WATERLOO 2
Hi there,
Thank you for taking the time to leave your review.
I am sorry to hear sizing was not quite right on this occassion. We will be sure to pass your feedback on.
I am pleased the return was efficient for you.
Take care. -GM
Just love my dungarees
Just love my dungarees. Very easy to pick up from Fat Face at Waterloo Station.
Very friendly and helpful assistant at this store. Xxx
19. huhtikuuta 2024
Vastaus yritykseltä FatFace - WATERLOO 2
Good morning,
Thank you for taking the time to leave us your review.
I am so pleased that you had such a great visit to our Waterloo Store and that the team were so friendly and helpful. I hope you continue to love your shopping experience with us.
All the best, MM
Vastaus yritykseltä FatFace - WATERLOO 2
Good afternoon,
Thank you for taking the time to post your review.
I am so pleased that you find the crew in our Waterloo store to be so nice when you visit. I hope you continue to enjoy your visit to our stores.
All the best, MM
Just bought some jeans and a gorgeous…
Just bought some jeans and a gorgeous jumper and so pleased! Was served by a lovely and friendly shop assistant, she was fab. Thank you xx
31. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä FatFace - WATERLOO 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Not my first rodeo
Not the first time I've purchased from FatFace. Also not my first time dealing with the staff at London Waterloo. They're fantastic. Cheery, helpful and hones (left my wallet on the count only for them to come to me and give it back! Fantastic people and bloody good clothes
23. maaliskuuta 2024
Vastaus yritykseltä FatFace - WATERLOO 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Great dress
Great dress, good quality. Fatface order and return was smooth and painless.
Staff polite and friendly.
Just wish they hadn't closed my local branch.
23. maaliskuuta 2024
Vastaus yritykseltä FatFace - WATERLOO 2
Hi there,
Thank you for taking the time to leave your review.
We are so pleased to hear you love your item, and have enjoyed using our service!
Take care. -GM
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