I’m not sure what I’m reviewing as I already reviewed my cardigan that I ordered via the shop and got it the next day which was fab
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
I have always had good experience with Fatface both on line shopping and in store. Their clothing is well made with good comfortable fit true to size and generally on the comfortable side of fit. I ha... Näytä lisää
Yritys on vastannut
The staff at the Reigate branch today went out of their way to find me exactly the product I was looking for, making two trips to the stock room just to find the jacket I wanted but with my preferred... Näytä lisää
Yritys on vastannut
Your order to store service is a shambles. 3rd time I have used it and problem every time with delays and misinformation. Will not use this service again.
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Yrityksen tiedot
Yrityksen kirjoittama
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Yhteystiedot
20/22 High Street, RH2 9AY, Reigate, Surrey, Yhdistynyt kuningaskunta
- 01737 243103
4,7
Erinomainen
86 arvostelua
Pyytää asiakkailta arvosteluja
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great experience I bought a penny…
Great experience I bought a penny poncho in the recent sale - it was too big so I returned it using ILocker and bought a replacement I picked up in store - love the poncho great product and good service all round
5. marraskuuta 2023
Vastaus yritykseltä FatFace - REIGATE 2
Thank you so much for your 5* review, this is exactly what we love to hear from our lovely customers! Have a wonderful day - LB
The staff at the Reigate branch today…
The staff at the Reigate branch today went out of their way to find me exactly the product I was looking for, making two trips to the stock room just to find the jacket I wanted but with my preferred pattern lining -which no-one other than me would see anyway. First class customer service, Thank you.
3. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä FatFace - REIGATE 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Staff very helpful and friendly I felt…
Staff very helpful and friendly I felt very comfortable shopping in the Reigate shop.
3. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä FatFace - REIGATE 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Great quality
Great quality and spot on with sizing! Staff are extremely helpful and friendly.
23. lokakuuta 2023
Vastaus yritykseltä FatFace - REIGATE 2
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Very Pleased
I didn’t see the email you sent saying that the item was ready for collection. Maybe a text might be better. I am delighted with the Eloise shirt, it is perfect! Staff in your Reigate shop were also really helpful and pleasant.
23. lokakuuta 2023
Vastaus yritykseltä FatFace - REIGATE 2
Hello Jane
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Friendly staff upon collection at…
Friendly staff upon collection at store. The Jean I ordered are a good fit. The only criticism I have is that I could not find the actual leg length of the jeans online.
18. lokakuuta 2023
Vastaus yritykseltä FatFace - REIGATE 2
Good afternoon John,
Thank you for taking the time to leave a review.
I'm really pleased to hear that you have had a positive visit to our Reigate store, it's great to hear such lovely comments about our store crew.
When purchasing items online, the leg length of items will be listed in the "Details" section on the product page. I hope this helps for the future!
All the best, LB
Vastaus yritykseltä FatFace - REIGATE 2
Hello, thank you for your 5* review regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – LB
Easy to order and collect from store
Easy to order and collect from store. Lovely staff. And a great product. I think their kids clothes are brilliant quality!
17. syyskuuta 2023
Vastaus yritykseltä FatFace - REIGATE 2
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
The delivery was a bit slow but that…
The delivery was a bit slow but that might have been the courier .
Very well packed so was happy with that.clothes I bought I am very happy with Thankyou.
15. syyskuuta 2023
Vastaus yritykseltä FatFace - REIGATE 2
Good afternoon, Deidreia
Thank you for leaving us this review about your shopping experience. I am sorry to read that there was a delay in your order arriving in store. I hope this has not deterred you from shopping with us again soon.
Take care, JB
Friendly helpful good value
12. syyskuuta 2023
Vastaus yritykseltä FatFace - REIGATE 2
Good afternoon, Robert
Thank you for leaving us this review about your instore shopping experience. We look forward to you shopping with us again soon at our Reigate store.
Take care, JB
The staff are fantastic especially the…
The staff are fantastic especially the manager Callum
2. syyskuuta 2023
Vastaus yritykseltä FatFace - REIGATE 2
Hello Barbara
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very helpful in Reigate store and…
Very helpful in Reigate store and efficient delivery exchange of item
1. elokuuta 2023
Vastaus yritykseltä FatFace - REIGATE 2
Good Morning Salter, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew, I will make sure to pass this on. Have a great day! - JW
I love your clothes as they are so…
I love your clothes as they are so comfortable. The workmanship is superior
27. heinäkuuta 2023
Vastaus yritykseltä FatFace - REIGATE 2
Hello, Thank you for leaving us a 5* review. We are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us . Take care – KS
Always a great customer experience.
7. heinäkuuta 2023
Vastaus yritykseltä FatFace - REIGATE 2
Good afternoon, Neal
Thank you for leaving us this review about your instore shopping experience. We look forward to you shopping with us again soon at our Reigate store.
Take care, JB
Summer wardrobe
The staff at the Reigate branch were very helpful. Really pleased with the quality and material of the items purchased… felt good value and stylish. Sorted for both myself and husband.
14. kesäkuuta 2023
Vastaus yritykseltä FatFace - REIGATE 2
Hello, thank you for your 5* review regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future.
I'll be sure to pass your comments on to the Reigate store too, it's great to read such lovely feedback!
Take care – LB
Vastaus yritykseltä FatFace - REIGATE 2
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Delivered on time, true to size and great cloth quality
Fabulous product (jackets) , true to size and delivered on time. Will buy again
29. huhtikuuta 2023
Vastaus yritykseltä FatFace - REIGATE 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Fat face is brilliant for coming up…
Fat face is brilliant for coming up with wardrobe favourites. Great service online and offline. Excellent quality at a great price. I love their Reigate stored the staff are really helpful and nice!
28. huhtikuuta 2023
Vastaus yritykseltä FatFace - REIGATE 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Helpful and smiling customer treatment
Helpful and smiling customer treatment, good service
31. maaliskuuta 2023
Vastaus yritykseltä FatFace - REIGATE 2
Thank you for your review. I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase. Have a great day! LB
Great Gilet
Delighted with this Gilet. It was in the sale and generously reduced. It’s a great fit, not too padded but does the job of keeping you warm. Would definitely recommend. Fast delivery for Click and Collect.
15. maaliskuuta 2023
Vastaus yritykseltä FatFace - REIGATE 2
Hi Dianne, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
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