Assistant was very helpful when I came to the store and explained the problem of the order which was out of stock. There was a discrepancy with the value of one of the two items and she also rectified... Näytä lisää
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Sijainti
Vaihda sijaintiaUnit 23 Drake Circus Shopping Centre, PL1 1EA Plymouth, Devon, GB
•Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Always good to collect something from the FatFace store in Plymouth. I often end up buying more when I’m there. Lovely styles, well made and well finished.
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I ordered online, collection from in store was quick and easy. Unfortunately the item didn’t fit so I returned it to store, the return was also quick and easy. The staff member helpfully looked onli... Näytä lisää
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I ordered a discounted item online and collected from store. Easy and straightforward process. Sadly the item was too large so I had to return it to store. Unfortunately the discount period had ended... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Yhteystiedot
Unit 23 Drake Circus Shopping Centre, PL1 1EA, Plymouth, Devon, Yhdistynyt kuningaskunta
- 01752 601589
4,7
Erinomainen
280 arvostelua
Pyytää asiakkailta arvosteluja
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Lovely clothes and staff
23. marraskuuta 2023
Vastaus yritykseltä FatFace - PLYMOUTH 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Purchased two dungarees online for a…
Purchased two dungarees online for a click and collect. Friendly service, package had a handle so no need for a separate bag.
20. marraskuuta 2023
Vastaus yritykseltä FatFace - PLYMOUTH 2
Hello there
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great customer service from Bobbi at Plymouth
Great customer service from Bobbi at the Plymouth store
Exceptional service from Bobbi and her team
She was able to sort out my query and helped me to resolve the issue with my boots. Great attitude and customer service.
1. joulukuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä FatFace - PLYMOUTH 2
Hello Sharon
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Vastaus yritykseltä FatFace - PLYMOUTH 2
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Always a pleasure to shop in Fatface…
Always a pleasure to shop in Fatface Plymouth. Staff are very friendly and helpful.
22. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä FatFace - PLYMOUTH 2
Hi Denise, thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! CD
Excellent service at Fat Face Plymouth…
Excellent service at Fat Face Plymouth today from the young lady who served us, I think she was called Caitlyn, nothing was too much bother, a real credit to the company.
24. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä FatFace - PLYMOUTH 2
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! CD
The young lady that served me was…
The young lady that served me was pleasant and polite and very helpful.
She was a credit to the store. Many thanks, Ron
20. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä FatFace - PLYMOUTH 2
Good morning, Ronald
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Ned is a 🌟
I visited my local Fatface in Plymouth on Christmas light switch on night this year. I needed a birthday present for the following day. I knew exactly what I wanted but couldn't see myself. Ned offered to check the stock room, with no luck. I was busy trying to decide on another pair and chatting to the other shop assistant and manager. Ned returned after at least 5 minutes with a giant grin on his face. He had searched through boxes and found me a pair. I was so happy. This was definitely above and beyond! I'm so glad I like to talk! The whole staff team are wonderful, but Ned deserves a Christmas bonus for sure. Lovelystore, amazing staff and fabulous quality clothes aswell.
16. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä FatFace - PLYMOUTH 2
Hello Emmeline,
Thank you for your 5* review regarding your recent visit to our Plymouth store. It is great to read such positive comments regarding our lovely store crew.
Have a lovely day! LB
Easy returns to the store...and super…
Easy returns to the store...and super fast delivery on orders.
4. marraskuuta 2023
Vastaus yritykseltä FatFace - PLYMOUTH 2
Thank you for your 5* review. I am so happy to read that you are enjoying your FatFace items. It's great that your order arrived so quickly too. We hope you continue to enjoy your shopping experience with us in the future. Take care – LB
Very welcome
Warm, kind treatment from Claire which made me feel very welcome and cosy. Beyond professionalism she kindly wrap my purchase very nicely.
10. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä FatFace - PLYMOUTH 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
All the autumn feels
Very happy with my purchase ordered online click and collect arrived quickly ordered my usual size 16 however returned to store and exchanged for 14 quick easy exchange love this jacket perfect for autumn walks love the check detail
22. lokakuuta 2023
Vastaus yritykseltä FatFace - PLYMOUTH 2
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
I love the new designs and dependable…
I love the new designs and dependable Fat Face quality! I would buy more items if they weren’t so pricey.
26. lokakuuta 2023
Vastaus yritykseltä FatFace - PLYMOUTH 2
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
Easy to collect and like the facts I…
Easy to collect and like the facts I can use the store to do a return if need be
19. lokakuuta 2023
Vastaus yritykseltä FatFace - PLYMOUTH 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
Emily
Leading the way
Ordered jeans online and requested they be delivered to the Plymouth shop. I received regular e mail feedback as to the order progress.
The Jeans were received in the shop within 3 days (the estimated timescale being 5-7 days).
The staff in the shop were very helpful and friendly especially towards our little Cockapoo giving him treats and fuss, who now tries to take us into the shop when passing by.
22. lokakuuta 2023
Vastaus yritykseltä FatFace - PLYMOUTH 2
Hi there Gary
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
If you go instore the staff are…
If you go instore the staff are amazing, shout out to plymouth and taunton store, Always helpful and give an honest opinion (when trying on many different styles ) and trying to make your mind up. Quality of clothes do more than one season and ordering online is easy and exceptional delivery. Never had a problem with returning goods, replacements ordered inshore.
17. lokakuuta 2023
Vastaus yritykseltä FatFace - PLYMOUTH 2
Hi Mary
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
We was served by Megan
We was served by Megan, who was extremely helpful and give more than required assistance to my wife. She made both of us extremely relaxed and gave expert advise.
We were then passed personally to Ella who was again extremely polite and kind.
I would recommend Fat Face Plymouth soaly on Megan and the Ella on the till.
28. lokakuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä FatFace - PLYMOUTH 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Megan at Fatface plymouth was very…helpful and had a very friendly attitude, often unknown in some stores.
Megan at Fatface plymouth was very helpful
17. lokakuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä FatFace - PLYMOUTH 2
Hi Rod
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Always quick delivery
Online order collected from FatFace's Plymouth store ... quick, easy and free. My reason for giving 4 stars is that the garment ordered was crammed into a very small bag and so was really creased. On this occasion I have returned the item as it didn't suit me.
10. lokakuuta 2023
Vastaus yritykseltä FatFace - PLYMOUTH 2
Hello Rose, thank you for taking the time to leave your review.
I am sorry to hear that your item arrived in a smaller package than it should have done. I will be sure to pass this on to our warehouse.
Take care, LE
Great experience from start to finish
10. lokakuuta 2023
Vastaus yritykseltä FatFace - PLYMOUTH 2
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Vastaus yritykseltä FatFace - PLYMOUTH 2
Good afternoon, Lydia
Thank you for leaving us this review about your instore shopping experience. We look forward to you shopping with us again soon at our Plymouth store.
Take care, JB
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