This one star rating does not reflect the service from Fat Face which is excellent ! I have spoken to them on the phone 3 times, and they couldn’t be more helpful. Products also excellent. The problem... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
Sale buy in a shop (Nottingham). I didnt go in intending to buy trousers, but these were on a mannequin and I thought they looked good. As usual with Fatface sizing, I was able to wear a size smalle... Näytä lisää
Yritys on vastannut
Excellent service opted for click and collect. My item arrived in store within the timeframe and collection was easy.
Yritys on vastannut
Visited the Nottingham store after a specific item. Unfortunately the Nottingham store has ladies upstairs and because I knew what I wanted and didn't need to browse, I didn't really want to go up the... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Yhteystiedot
9 Bridlesmith Gate, NG1 2GR, Nottingham, Nottinghamshire, Yhdistynyt kuningaskunta
- 01159 418295
4,6
Erinomainen
225 arvostelua
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Excellent service opted for click and…
Excellent service opted for click and collect. My item arrived in store within the timeframe and collection was easy.
7. kesäkuuta 2026
Vastaus yritykseltä FatFace - NOTTINGHAM 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
ordered 2 tee shirts online
ordered 2 tee shirts online, all easy and picked up from store. one did not fit and simple return and re-order. staff were very helpful
9. kesäkuuta 2026
Vastaus yritykseltä FatFace - NOTTINGHAM 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Excellent Fat Face, very poor Evri !
This one star rating does not reflect the service from Fat Face which is excellent ! I have spoken to them on the phone 3 times, and they couldn’t be more helpful. Products also excellent. The problem is with Evri, who are very unreliable……numerous delivery estimations,left on doorstep, and no attempt to ring doorbell, and all delayed /changed. Everyone in our village are moaning about Evri, and I fear it will cost Fat Face some online business if they continue to use them in our area.
9. kesäkuuta 2026
Vastaus yritykseltä FatFace - NOTTINGHAM 3
Thank you so much for your kind words about our customer service and products – we really appreciate you taking the time to share your experience.
We’re very sorry to hear about the issues you’ve had with Evri deliveries. We completely understand how frustrating this must be, especially with the repeated delays and missed delivery standards you’ve described. Your feedback is incredibly valuable, and we’ll make sure it’s shared with the relevant teams as we continue to review our delivery partners and the service they provide in different areas.
A nice tidy well stocked shop with…
A nice tidy well stocked shop with friendly and helpful staff
31. toukokuuta 2026
Vastaus yritykseltä FatFace - NOTTINGHAM 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Excellent service when purchasing a…
Excellent service when purchasing a item or returning a item
25. toukokuuta 2026
Vastaus yritykseltä FatFace - NOTTINGHAM 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
The shop was welcoming and wel laid…
The shop was welcoming and wel laid out.
I had to exchamge an item and this was done seemlessly.
13. toukokuuta 2026
Vastaus yritykseltä FatFace - NOTTINGHAM 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
A very productive and pleasant experience.
The shop is well laid out and the staff are pleasant and very helpful.
I ordered on line this time and collected the items at the shop. Very smooth process.
I love Fatface clothes. I am an older person who wants to look good and stay fashionably relevant. The clothes fit well and are amazing quality.
11. toukokuuta 2026
Vastaus yritykseltä FatFace - NOTTINGHAM 3
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Beware buying shoes
I bought some leather shoes a week ago.
I have worn them once . They now have a large mark on the side of the shoe which won’t come off . I had proof that I had them for only a week!
I returned to the shop in Nottingham to ask if they could be replaced. The manager was most unhelpful.
She said they had been worn inappropriately (only worn approx for 3 hrs )used in the rain, as the buckles she said were rusty, I had not worn them in the rain . Leather shoes surely can be worn when the weather is unpredictable but as I said I hadn’t worn them in the rain . I had worn them outside but only to the postbox.
I rang Fatface and was told its policy is not to refund as they had been worn outside and it was the manager’s decision.
I am quite saddened at the way the manager in the shop dealt with my request and her attitude . I have always enjoyed going in to the Fatface shop in Nottingham as the staff are so friendly .
This experience, I am sad to say , has made me not want to go into the shop again .
3. toukokuuta 2026
Vastaus yritykseltä FatFace - NOTTINGHAM 3
Good morning, Minnie
Thank you for your feedback. After inspection, the marks on the shoes were assessed as wear related rather than a manufacturing fault. As per our returns policy, footwear worn outdoors cannot be refunded or replaced. Our store manager followed this policy correctly. We’re sorry you were disappointed with the outcome and appreciate you taking the time to share your experience.
LE
Good sale buy
Sale buy in a shop (Nottingham). I didnt go in intending to buy trousers, but these were on a mannequin and I thought they looked good. As usual with Fatface sizing, I was able to wear a size smaller than I actually measure. The trousers are well made in a sturdy cotton, but drape nicely and are not stiff. Reasonable sale price and lovely greeny blue colour.
24. huhtikuuta 2026
Vastaus yritykseltä FatFace - NOTTINGHAM 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Ordered online
Ordered online. Collected in store. Always good quality and value for money.
25. huhtikuuta 2026
Vastaus yritykseltä FatFace - NOTTINGHAM 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
They were able to send an item that I…
They were able to send an item that I wanted to my local shop so I didn’t need to travel to Nottingham to pick it up and it was postage free - brilliant
26. huhtikuuta 2026
Vastaus yritykseltä FatFace - NOTTINGHAM 3
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Used the click and collect option and…
Used the click and collect option and found it easy and straight forward.
18. huhtikuuta 2026
Vastaus yritykseltä FatFace - NOTTINGHAM 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
All good with a very quick delivery…
All good with a very quick delivery from the point of order.
19. maaliskuuta 2026
Vastaus yritykseltä FatFace - NOTTINGHAM 3
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive experience whilst shopping with us recently. Have a great day! Take care, CM
Visited the Nottingham store after a…
Visited the Nottingham store after a specific item. Unfortunately the Nottingham store has ladies upstairs and because I knew what I wanted and didn't need to browse, I didn't really want to go up the lift with the pushchair. The store assistant went and found the item for me and even brought down a different version as well. Whilst waiting, I spoke to the young woman on the till who was ever so friendly. It was nice to have such friendly service!
14. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä FatFace - NOTTINGHAM 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Staff are always friendly and extremely helpful.
Staff are always friendly and extremely Helpful.
27. helmikuuta 2026
Vastaus yritykseltä FatFace - NOTTINGHAM 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Parcel delivered safely and on time
9. helmikuuta 2026
Vastaus yritykseltä FatFace - NOTTINGHAM 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Fantastic service and a great price for…
Fantastic service and a great price for my clothing, couldn't be happier with ordering off Fatface
30. tammikuuta 2026
Vastaus yritykseltä FatFace - NOTTINGHAM 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Re ordered due to small fit no problems…
Re ordered due to small fit no problems with pick up and return staff very helpful
2. helmikuuta 2026
Vastaus yritykseltä FatFace - NOTTINGHAM 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Vastaus yritykseltä FatFace - NOTTINGHAM 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Vastaus yritykseltä FatFace - NOTTINGHAM 3
Good morning, thank you for taking the time to leave your 5* review. It is great to hear of your positive experience whilst shopping with us recently. Have a great day, take care! CM
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