Visited the Norwich store today. Tobias made the experience the best I've had in a clothing store. I asked whether he knew if they had a certain type of trouser. He asked me to wait and brought me bac... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Had a fantastic time in the Norwich shop on Sunday - it was an awful day, pouring with rain, but I was greeted by a lovely young chap called Ivo who had a big smile on his face and helped me find the... Näytä lisää
Yritys on vastannut
Ordered from sale online. Kept up to date with click and collect. Prompt email to say problem with delivery, before it became s problem. Confirmed when ready to click and collect. Staff very hel... Näytä lisää
Yritys on vastannut
Staff were friendly and helpful, and gave good advice when I needed it. I ordered by click and collect, which worked well and was very seamless when I arrived in store. However I'm pretty sure FatF... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Yhteystiedot
3/4 Haymarket, NR2 1QD, Norwich, Norfolk, Yhdistynyt kuningaskunta
- 01603 622074
4,7
Erinomainen
235 arvostelua
Pyytää asiakkailta arvosteluja
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Andy was professional and helpful with…
Andy was professional and helpful with regard to refunding an item purchased in-store. Her colleagues have also been very helpful and informative about my rights as a customer.
2. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä FatFace - NORWICH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Easy to order online
Easy to order online, and get delivered to the store. Staff in branch extremely helpful
5. maaliskuuta 2026
Vastaus yritykseltä FatFace - NORWICH 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
Always very helpful staff & love the…
Always very helpful staff & love the fit & patterns
17. tammikuuta 2026
Vastaus yritykseltä FatFace - NORWICH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
On Line Letdown
Whilst the product is good and the shop staff very helpful I do feel let down by the on-line system. I arranged store delivery well in advance but kept getting delay notices. I was in Norwich for an appointment and as I have a 40 mile round trip I arrange all my pickups for the same day. Out of politeness I called into the shop to cancel my order but when they checked the delivery was there despite still receiving texts to say it wasn't.
15. tammikuuta 2026
Vastaus yritykseltä FatFace - NORWICH 2
Thank you for taking the time to leave your review. We will ensure that your feedback is passed to all relevant departments. Take care, LE
Perfect Jeans Kept, Easy Returns for extras
Ordered 2 pairs of jeans in different sizes to compare - size 10 fit perfectly - love them! Top unfortunately was too big and smaller sizes out of stock. I returned the extra pair of jeans and top to store and it was really easy to return. Shop Assistant was lovely too. Love Fatface! X
7. tammikuuta 2026
Vastaus yritykseltä FatFace - NORWICH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I collected from store
I bought excellent quality pj bottoms in the sale for an excellent price. I got it dropped off in the store so it saved delivery cost as I know I would be going into the city. That was convenient.
6. tammikuuta 2026
Vastaus yritykseltä FatFace - NORWICH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Everything I buy from you fits perfect…
Everything I buy from you fits perfect which is rare and the clothes are really well made.
4. tammikuuta 2026
Vastaus yritykseltä FatFace - NORWICH 2
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Vastaus yritykseltä FatFace - NORWICH 2
Good morning, thank you for taking the time to leave your 5* review. It is great to hear of your positive experience whilst shopping with us recently. Have a great day, take care! CM
Very helpful staff
Very helpful staff, nothing too much trouble. Nice to have a smile and friendly greeting as you walk in the door.
4. tammikuuta 2026
Vastaus yritykseltä FatFace - NORWICH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Vastaus yritykseltä FatFace - NORWICH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Awful Returns Policy
Bought some slippers as a gift which were unfortunately wrong size. As a gift I removed the price from the bottom of them when I tried to return them to the Norwich store I was told I was not able to return them even with my proof of purchase. What a disgrace!
3. tammikuuta 2026
Vastaus yritykseltä FatFace - NORWICH 2
Hello Dan
Thank you for your review.
We can see that this has now been resolved in store.
Whilst we will pass your comments to the right team, if you need any further help, please do let us know. Thank you, LE
Great clothes
Great clothes, great sale price. Efficient ordering and store pick up
31. joulukuuta 2025
Vastaus yritykseltä FatFace - NORWICH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Helpful staff
Handbag arrived on time, Good quality and excellent price in Black Friday sale. Arranged to collect in store. Very helpful staff.
8. joulukuuta 2025
Vastaus yritykseltä FatFace - NORWICH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Ordered it online to collect
Ordered it online to collect. Fast and friendly service.
19. joulukuuta 2025
Vastaus yritykseltä FatFace - NORWICH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Super efficient process
22. joulukuuta 2025
Vastaus yritykseltä FatFace - NORWICH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Vastaus yritykseltä FatFace - NORWICH 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
Poor customer service
Part of my online order did not arrive on time to the shop and I was told rather than have the missing item from the shop - which they had - i had to return for the 2nd parcel. As I live an hour away and was not planning to come back to Norwich this was very inconvenient.
7. joulukuuta 2025
Vastaus yritykseltä FatFace - NORWICH 2
Thank you for taking the time to leave your review. We will ensure that your feedback is passed to all relevant departments. Take care, LE
My fat face review
My experience on my fat face purchases. I was checking my emails and I saw fat face was having a quick sale so I gave it a look ended up buying five items. One was a jumper lovely and warm and well made. I bought a lounge wear long sleeved top which I liked so much I bought another three in different colours. Which got the approval of my wife so I know I done good 😂
1. marraskuuta 2025
Vastaus yritykseltä FatFace - NORWICH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Prompt delivery of my order to the…
Prompt delivery of my order to the shop.
Staff are always so helpful and friendly. The quality of the items I've bought is really good.
27. lokakuuta 2025
Vastaus yritykseltä FatFace - NORWICH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
So easy to order
So easy to order. So pleased with my coat. Exactly as it was pictured. Lovely colour and fit very good. Delivered next day.
26. lokakuuta 2025
Vastaus yritykseltä FatFace - NORWICH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
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