The customer service i received from who i think was the manageress was exceptional. After finding a dress I loved and trying it on i found it to be too long in the body and was gutted. The lovely lad... Näytä lisää
Yritys on vastannut
Sijainti
Vaihda sijaintiaSU7 Monument Mall, 10 Blackett Street, NE1 7AJ Newcastle upon Tyne, Tyne & Wear, GB
•Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I like Fatface. It’s a shame some stores have closed. Newcastle still going though - bought a lovely jumper. Due to the material and style, I didn’t notice the hole in it until back home. Not returni... Näytä lisää
Yritys on vastannut
I give 5 stars because I've been a customer of Fatface for years and never had a bad experience. I was a little disappointed this season because of the lack of chinos and linen trousers. Maybe I'm g... Näytä lisää
Yritys on vastannut
Ordering was easy and dress was available for collection much earlier than expected. Hadtle free experience. Bought the same dress last year in different colour/pattern, quality of this year's dress... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Yhteystiedot
SU7 Monument Mall, 10 Blackett Street, NE1 7AJ, Newcastle upon Tyne, Tyne & Wear, Yhdistynyt kuningaskunta
- 01912 304259
4,8
Erinomainen
220 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Vastaus yritykseltä FatFace - NEWCASTLE 2
Thank you! We hope you love your new boots! -RS
Exceptional customer service
I was helped by a lovely person at Newcastle Fat Face on 13th Jan. I didn't get their name but had wonderful ginger hair. Thank you for the service!
Also, the jeans were great and of high quality!
13. maaliskuuta 2023
Vastaus yritykseltä FatFace - NEWCASTLE 2
Hi Victoria
Thank you for leaving such a lovely review about our Newcastle store. I will be sure to pass on your feedback.
Best Wishes DW
Staff care
I need some help to purchase a man's top I had a photo on my phone, Annabel and Ruby we friendly,helpful,and found what I was looking for on the shop floor quickly and efficiently.
16. tammikuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä FatFace - NEWCASTLE 2
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Great choice of products
Great choice of products, efficient delivery & no hassle returns
28. lokakuuta 2022
Vastaus yritykseltä FatFace - NEWCASTLE 2
Thank you for your 5* Review!
We do hope that you are happy with your items!
Have a good afternoon! TG
Super friendly staff
Easy to order and very friendly and helpful staff when I went in to return items.
29. lokakuuta 2022
Vastaus yritykseltä FatFace - NEWCASTLE 2
Thank you so much for taking the time to leave us a 5* review.
Your lovely feedback is very much appreciated!
Take Care, TG
Beautiful sustainable clothes
Beautiful sustainable clothes. Friendly, helpful staff. Only negative is I’m tall and there is typically only one leg length on trousers, even though people are different heights and also not different lengths on all of the dresses.
5. marraskuuta 2022
Vastaus yritykseltä FatFace - NEWCASTLE 2
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Vastaus yritykseltä FatFace - NEWCASTLE 2
Thank you for your review. We hope you love your order! - RS
Could not do enough for me love…
Could not do enough for me love everything in shop the girls were lovely
30. syyskuuta 2022
Vastaus yritykseltä FatFace - NEWCASTLE 2
Good afternoon Julie,
Thank you for taking the time to leave your 5* review.
I am so glad that you enjoy your time shopping with us and we will ensure that this is passed on to the store. MM
Dungarees ordered 2 pairs different…
Dungarees ordered 2 pairs different lengths, unfortunately only recieved one pair and a random pair of bikini bottoms!
Typically the pair I recieved were too long , returned them to store . The sales assistant was really helpful and rang customer service for me the following day and arranged refund , I was even told I could keep the bikini bottoms! ( I didn’t as I didn’t have a need for them )
It was disappointing as the dungarees were lovely and great quality and even better in the sale . I bought them again but paid full price …. Bought in grey , really lovely fit … size 12 short … I’m 5”1 and they’re perfect .
4. syyskuuta 2022
Vastaus yritykseltä FatFace - NEWCASTLE 2
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a good weekend!
EP
top quality service for returning Shirt
31. elokuuta 2022
Vastaus yritykseltä FatFace - NEWCASTLE 2
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, KC
Vastaus yritykseltä FatFace - NEWCASTLE 2
Hi Corrina, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
great store
Great store with excellent clothing, they are always friendly in the Newcastle store, no hassle but always ready to leand a hand when needed
23. elokuuta 2022
Vastaus yritykseltä FatFace - NEWCASTLE 2
Good Morning Edmund,
Thanks for your 5 star review. I am happy to hear you love shopping in our Newcastle store. I am sure they look forward to your next visit! -KC
Good quality goods and friendly staff
23. elokuuta 2022
Vastaus yritykseltä FatFace - NEWCASTLE 2
Good Afternoon Malcolm
Thank you for your review.
I am so pleased to hear of your recent experience in our Newcastle store. Please be assured that this will be passed onto the crew members involved.
EP
Brilliant service from two very helpful…
Brilliant service from two very helpful young assistants
12. elokuuta 2022
Vastaus yritykseltä FatFace - NEWCASTLE 2
Good afternoon, Gillian
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Newcastle store.
Enjoy the rest of your day, take care. JB
Ordering on-line and delivery very…
Ordering on-line and delivery very efficient, but sadly had to return the sweatshirt as it was much too big. Returned it to Newcastle Fat Face, staff there very pleasant and helpful. I'm looking forward to your full click and collect service.
11. elokuuta 2022
Vastaus yritykseltä FatFace - NEWCASTLE 2
Hi Margaret
Really pleased that your online order went through smoothly.
Great to hear our Newcastle team were able to assist you.
We hope to be able to reintroduce out click and collect service in the future. Please keep an eye on our website for announcements. MJ
Excellent friendly service
27. kesäkuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä FatFace - NEWCASTLE 2
Hi John, Thank you so much for your positive review. We hope you continue to enjoy shopping with us. - ES
Love shopping at FatFace good quality…
Love shopping at FatFace good quality and fab designs and excellent service
17. kesäkuuta 2022
Vastaus yritykseltä FatFace - NEWCASTLE 2
Good afternoon Eveline!
I am so happy to read what a positive experience you had in the store. I will be sure to pass this on to the wonderful team.
Have a wonderful afternoon DW
Gorgeous top !
I was looking for a mint green T-shirt and found exactly what I needed online . Lovely soft cotton , so easy and comfy to wear . I was lucky it was also reduced !
I always love the quality of Fat Face products and they’re a bit different from other brands .
17. kesäkuuta 2022
Vastaus yritykseltä FatFace - NEWCASTLE 2
Good afternoon Judith
Thank you for your feedback regarding your recent online order. I am so pleased that you found the T-shirt in a mint green.
Enjoy - have a lovely afternoon DW
I have nothing but praise for Fatface…BRILLIANT CLOTHING
I have nothing but praise for Fatface both in store and online. I have bought lots of things from them and they have all been perfect. In fact all my wardrobe consists of Fatface clothing and accessories. Their website is easy to access and ordering is very easy to use. Delivery is excellent. Well Done! Keep doing what you’re doing.
7. toukokuuta 2022
Vastaus yritykseltä FatFace - NEWCASTLE 2
Hi Yvonne, WOW! What a fantastic review! This is so lovely to hear and is really valuable feedback. Thank you for your kind comments. Take care, LE
Hi jumper not as described in advert…
Hi jumper not as described in advert sleeves far too long and hat has 2 holes in under Pom Pom
26. huhtikuuta 2022
Vastaus yritykseltä FatFace - NEWCASTLE 2
Hi Angela,
Thank you for taking the time to leave your review. We really appreciate your feedback. Please be rest assured that we will pass your comments onto the relevant department. Many thanks-AB.
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.