Had amazing customer service from Charlie and Pam at Monmouth FatFace. I had stupidly lost my giftcard and they went above and beyond - making calls and finding all solutions to help me successfully r... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
The sweater arrived quickly into our local store for collection. It is a lovely warm orangey/red and looks smart on. Good quality product. Haven’t washed it yet but experience with other FF jumpers ha... Näytä lisää
Yritys on vastannut
Very efficient despatch, easy to order and easy to collect from store. Love my crochet top.
Great company, such helpful staff. Had to return an item and the parcel hadnt got a returns label and they couldnt return it via the shop because i had paid with paypal. The staff very kindly supplied... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Yhteystiedot
81 Monnow Street, NP25 3PS, Monmouth, Gwent, Yhdistynyt kuningaskunta
- 01600 775648
4,7
Erinomainen
79 arvostelua
Pyytää asiakkailta arvosteluja
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Quick deliveries are good but lack of…
Quick deliveries are good but lack of size 6 in shops means I don’t usually shop with you as I still enjoy what’s in stores.
13. lokakuuta 2023
Vastaus yritykseltä FatFace - MONMOUTH
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
No notification
I ordered 2 items on Sunday 15th October. I received an e mail on Monday the 16th of October to say my items had been despatched to the shop of my choice and the shop will notify me when they have received it. I waited until Monday the 23rd of October for the emai and I hadn’t received anything, so I contacted your customer services and they said it had been delivered to the shop. So we went to pick it up and they said it was there but it hadn’t been ticked off.
The shop is 10 miles away and we went shopping there on Saturday the 21st of October but I didn’t go in and ask them as your e mail said not to go to the shop until you receive confirmation they have the parcel.
I don’t think i’ll be ordering anything online again from your company.
Regards
Mrs Jean Lawson
16. lokakuuta 2023
Vastaus yritykseltä FatFace - MONMOUTH
Hello Jean, thank you for taking the time to leave your review.
I am sorry to hear that this has happened and that your click and collect email wasn't triggered when it should have been.
I will be sure to touch base with the store to ensure that this is checked more thoroughly moving forward.
Take care, LE
Collection service
Friendly, positive, quickly. Easy to use service and very convenient. I would use again
28. syyskuuta 2023
Vastaus yritykseltä FatFace - MONMOUTH
Hello Alice
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The shop assistant went above and…
The shop assistant went above and beyond helping me to return my goods via post (purchased with Klarna) she was very helpful, polite and efficient...(sorry..I did not get her name)
Fat Face store Monmouth Tues 5th Sept
4. syyskuuta 2023
Vastaus yritykseltä FatFace - MONMOUTH
Good afternoon,
Thank you for taking the time to leave us your review.
I am so pleased that you enjoyed your recent visit to our Monmouth store and that the crew were able to assist you with your return. We will be sure to pass on your thanks to the team.
All the best, MM
Great company
Great company, such helpful staff. Had to return an item and the parcel hadnt got a returns label and they couldnt return it via the shop because i had paid with paypal. The staff very kindly supplied me with a spare label and i posted it. I have lots of fatface clothing, wish they would do more longline tunic tops, i love them.
18. elokuuta 2023
Vastaus yritykseltä FatFace - MONMOUTH
Good Afternoon Christine,
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew! I will make sure your positive feedback is passed on!
I hope you have a great day! - JW
Lovely friendly and happy staff ,
22. heinäkuuta 2023
Vastaus yritykseltä FatFace - MONMOUTH
Hi Lynne
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Vastaus yritykseltä FatFace - MONMOUTH
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Pat in Monmouth Fatface was so pleasant…
Pat in Monmouth Fatface was so pleasant and professional. I would definitely recommend her and your lovely shop in this gorgeous Monmouthshire town.
2. toukokuuta 2023
Vastaus yritykseltä FatFace - MONMOUTH
Thank you for leaving us your 5 star review.
I am pleased to read that your shopping experience was a positive one and you're looking forward to shopping instore again-we can't wait to see you!
Take care, SK
Simple swift easy & efficient 👍
17. huhtikuuta 2023
Vastaus yritykseltä FatFace - MONMOUTH
Thank you for your 5* review. I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase. Have a great day! LB
Vastaus yritykseltä FatFace - MONMOUTH
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Always great service from my friendly…
Always great service from my friendly local store (Monmouth) and from on line. The customer services team are also very helpful and efficient.
23. maaliskuuta 2023
Vastaus yritykseltä FatFace - MONMOUTH
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
EP
Better off trying on in shop as sizing has become increasingly inconsistent
I love fat face the majority of my clothes are from them but their sizing has become very inconsistent.
21. maaliskuuta 2023
Vastaus yritykseltä FatFace - MONMOUTH
Good afternoon, Marguerite
Thank you for taking the time to leave your feedback.
I am so sorry to learn that our sizing was not quite right for you on this occasion. We will escalate your feedback regarding the sizing to our garment tech department for review.
If there is anything else we can support with, please do not hesitate to get in touch with our friendly customer service team customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-4pm and we can assist you further.
Have a great day- JB
Always a pleasure visiting your stores…
Always a pleasure visiting your stores very helpful friendly staff nothings to much trouble, stores are aways clean and tidy.
15. tammikuuta 2023
Vastaus yritykseltä FatFace - MONMOUTH
Good Afternoon
Thank you for leaving us this review about your in store shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Vastaus yritykseltä FatFace - MONMOUTH
Good afternoon, FatFace customer
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Monmouth store.
Take care, JB
Super staffneeded to return something and the…
I needed to return something and the store was most helpful!
9. marraskuuta 2022
Vastaus yritykseltä FatFace - MONMOUTH
Thank you so much for this amazing review. We are pleased to hear that you had such a wonderful experience in one of our stores! Your lovely comments will be shared with our crew in store :) - RS
Great experience as always
Great experience as always.
Great price too in the sale.
1. marraskuuta 2022
Vastaus yritykseltä FatFace - MONMOUTH
Hello
Thank you so much for taking the time to leave us a 5* review.
It’s great to hear that you were happy with your recent online shopping experience. We do hope that you are happy with your items!
Take Care, TG
Great service
Helpful, lovely staff, as always. Helped by ordering an item that was out of stock for free home delivery.
1. lokakuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä FatFace - MONMOUTH
Good Morning
Thank you for your review.
I am so pleased to hear of your recent experience with us in our Monmouth store. Please be assured that this will be passed onto the crew members involved for you.
Have a good Sunday!
EP
Good service and great products
7. syyskuuta 2022
Vastaus yritykseltä FatFace - MONMOUTH
Hi Deborah, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great prices
Great quality clothing, a good selection and great prices. Staff are friendly and helpful.
28. elokuuta 2022
Vastaus yritykseltä FatFace - MONMOUTH
Hi Daisy, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very helpful and polite girls
21. elokuuta 2022
Vastaus yritykseltä FatFace - MONMOUTH
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
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