Extreme helpful assistant in the Ilkley store. Unfortunately I didn't see her name tag. However, the young lady went above and beyond to solve my issue and was very resourceful. 10 out 10 service.
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I recently purchased items in the sale in Cowes, Isle of Wight and Ilkley, Yorkshire. On both occasions received excellent and friendly service,
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I love the Fatface brand and their clothing but sad to say we rang the ilkley store from the Skipton store as they showed stock of an item to be met with very poor levels of customer service. I unders... Näytä lisää
Yritys on vastannut
On line order process straightforward, delivered to shop quickly, easy to pick up and shop staff very good.
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Yrityksen tiedot
Yrityksen kirjoittama
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Yhteystiedot
18 The Grove, LS29 9EG, Ilkley, West Yorkshire, Yhdistynyt kuningaskunta
- 01943 607472
4,6
Erinomainen
93 arvostelua
Pyytää asiakkailta arvosteluja
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Beautiful Colours
Happy with dress. Collected at store without difficulty. Colours are beautiful.
28. maaliskuuta 2024
Vastaus yritykseltä FatFace - ILKLEY 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Lovely service with a smile
When I went collect my click and collect order I was greeted politely and received my parcel promptly with thanks and a smile.
The online experience had been straightforward and the email to tell me the order was ready to collect came through very quickly.
4. huhtikuuta 2024
Vastaus yritykseltä FatFace - ILKLEY 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Vastaus yritykseltä FatFace - ILKLEY 2
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Staff member very professional and…
Staff member very professional and dealt with my requests efficiently
21. maaliskuuta 2024
Vastaus yritykseltä FatFace - ILKLEY 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Always well made clothes you know will…
Always well made clothes you know will last. Up to the minute with fashion trends as well
24. maaliskuuta 2024
Vastaus yritykseltä FatFace - ILKLEY 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear your feedback regarding quality. We hope you love your order!
Take care.- GM
My husband loves his new waterproof jacket
My husband loves his new waterproof jacket and an excellent price in the sale. He’d searched elsewhere and couldn’t find what he wanted so I looked online at FatFace. Collected it in store.
23. maaliskuuta 2024
Vastaus yritykseltä FatFace - ILKLEY 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Good service as usual!
7. helmikuuta 2024
Vastaus yritykseltä FatFace - ILKLEY 2
Hello Val
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Wonderful customer service
Wonderful customer service at my
Local store in Ilkley. Returns dealt with quickly and efficiently. Sales dealt with in the same manner. Staff always pleasant and helpful.,
12. tammikuuta 2024
Vastaus yritykseltä FatFace - ILKLEY 2
Hi there,
Thank you for taking the time to leave your 5* review.
I’m so happy to hear you have had such a lovely experience at one of our stores. We hope you love your purchases, and look forward to welcoming you back soon.
Have a great day! -GM
Simple to order online
Simple to order online, good communication and order came in good time for easy collection.
8. joulukuuta 2023
Vastaus yritykseltä FatFace - ILKLEY 2
Hi Elizabeth
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Ilkley shop very welcoming.
6. joulukuuta 2023
Vastaus yritykseltä FatFace - ILKLEY 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Easy to order and return to shop
20. marraskuuta 2023
Vastaus yritykseltä FatFace - ILKLEY 2
Hello Elaine
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent
Excellent service from ordering to picking up
Will definitely order again
Excellent quality products
22. marraskuuta 2023
Vastaus yritykseltä FatFace - ILKLEY 2
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Always helpful
20. marraskuuta 2023
Vastaus yritykseltä FatFace - ILKLEY 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Delivery Excellent
Speedy delivery to instore collection. Goods well packaged and staff very pleasant.
18. marraskuuta 2023
Vastaus yritykseltä FatFace - ILKLEY 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
in store collection
When collecting my parcel in store the assistants weren’t as friendly as I usually experience there.
4. marraskuuta 2023
Vastaus yritykseltä FatFace - ILKLEY 2
Hi Ann-Marie,
Thank you for you feedback. I am so sorry to hear this. Please be assured that I will pass your feedback onto the store's management team. I do hope you that enjoy shopping with us in the future. All the best - KS
Staff are so helpful and friendly
Staff are so helpful and friendly. It’s a pleasure to shop.
26. lokakuuta 2023
Vastaus yritykseltä FatFace - ILKLEY 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Excellent service
21. lokakuuta 2023
Vastaus yritykseltä FatFace - ILKLEY 2
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Vastaus yritykseltä FatFace - ILKLEY 2
Thank you for your 5* review regarding your recent visit to our Ilkley store. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
FatFace : Always a good experience!
No greater than ever -just always excellent and efficient service all round.
5. elokuuta 2023
Vastaus yritykseltä FatFace - ILKLEY 2
Hello, Thank you so much for your 5* review, this is exactly what we love to hear from our lovely customers! Have a wonderful day - KS
Another successful trip
The staff are always friendly and helpful. Stock is always presented nicely. New lines in regularly. Some good deals in the sale.
11. heinäkuuta 2023
Vastaus yritykseltä FatFace - ILKLEY 2
Thank you for your 5* review regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
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