I love Fat Face, just love it. I have purchased a LOT of clothes from them for me as well as my husband and other family members for a number of years. The quality is great, styles suit all age groups... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I returned a jacket, bought last year but one which had strange patches on it when I washed in a cool wash. The staff were very helpful and offered a credit note.
Yritys on vastannut
Very easy ordering and easy return in store, but the jeans were described as mid rise and were SO high waisted I didn’t even bother to try them on. Collected and returned within 5 mins
Yritys on vastannut
What a fantastic customer experience at the Godalming store! Jessie & her team are so friendly, helpful & knowledgeable. Jessie knows the stock so well, & showed me pieces I’d not noticed and helpe... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Yhteystiedot
54/56 High Street, GU7 1DY, Godalming, Surrey, Yhdistynyt kuningaskunta
- 01483 527549
4,8
Erinomainen
127 arvostelua
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Amazing Customer Service given by…Jessica
Amazing Customer Service given by Jessica in the Godalming store. Thank you, so very helpful.
10. kesäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä FatFace - GODALMING
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Friendly helpful staff
Friendly helpful staff, clean organised shop , lovely to look around. Lovely changing rooms.
28. toukokuuta 2023
Vastaus yritykseltä FatFace - GODALMING
Hello, Thank you so much for your 5* review, this is exactly what we love to hear from our lovely customers! Have a wonderful day - KS
You can always guarantee a friendly…
You can always guarantee a friendly welcome at this store. Staff are helpful and another bonus is you can bring your dog in with you and there’s always a treat available. I use this store frequently as I can guarantee to find my size in the garment I’m interested in buying.
25. toukokuuta 2023
Vastaus yritykseltä FatFace - GODALMING
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Badly described item
Very easy ordering and easy return in store, but the jeans were described as mid rise and were SO high waisted I didn’t even bother to try them on. Collected and returned within 5 mins
3. toukokuuta 2023
Vastaus yritykseltä FatFace - GODALMING
Hello Gill
Thank you for your review. I am sorry to hear that you weren't happy with the item you received. I can confirm that the jeans you ordered are a mid rise, but I am pleased you could return them with ease.
Thank you, LE
Very helpful staff.
1. toukokuuta 2023
Vastaus yritykseltä FatFace - GODALMING
Hi there,
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Easy to order online, delivered on time.
Easy to order online and product delivered on time to my local Godalming store. Store staff were friendly and helpful.
21. huhtikuuta 2023
Vastaus yritykseltä FatFace - GODALMING
Hi Kate,
Thank you for your 5* review!
I'm really glad that you received a great service both online and in store. We hope you enjoy your new purchase.
Have a lovely day!
JH
Friendly
Friendly, efficient service in the shop when I collected by jeans. I also bought a pretty top in the sale. I am delighted with both. Excellent quality and true to size.
21. huhtikuuta 2023
Vastaus yritykseltä FatFace - GODALMING
Hello Shirley, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Vastaus yritykseltä FatFace - GODALMING
Thank you for your wonderful review. We appreciate your feedback! - RS
Great service and lovely product
14. huhtikuuta 2023
Vastaus yritykseltä FatFace - GODALMING
Hello, Thank you for leaving us a 5* review. We are so pleased that you have enjoyed your shopping experience with us. Take care – BP
I was in Fatface in Godalming today
I was in Fatface in Godalming today. The staff (Jessie and Sophia) were fantastic, so friendly and helpful. They entertained my daughter while I was shopping, which meant I was free to look around. The is always a really great at
atmosphere in the store. It's really nice to be greeted by name.
20. huhtikuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä FatFace - GODALMING
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Failed click and collect…
Went to pick up my click and collect parcel, but store opening hours had moved from 9am to 9.30am, so had to go back another day!!
5. huhtikuuta 2023
Vastaus yritykseltä FatFace - GODALMING
Thankyou for your review, I do apologise you had an issue with the collection of the parcel. I can see the parcel has now been marked as collected, if there is anything further we can assist you with, you can always contact our friendly customer services team. BP
Great Product and easy Pick Up
29. maaliskuuta 2023
Vastaus yritykseltä FatFace - GODALMING
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
Vastaus yritykseltä FatFace - GODALMING
Thank you for your 5*. We deeply appreciate your feedback - RS
Vastaus yritykseltä FatFace - GODALMING
Hi Sonia
Thank you for taking the time to leave your review. I have looked over the correspondence that you have had with my colleague and I can see that the address that was entered at the checkout was incomplete. When this was highlighted and sent to EVRi, your parcel was then delivered.
If there is anything that we can do further to assist, please do let us know.
Take care, LE
Excellent selection of sale items and…
Excellent selection of sale items and helpful assistant who helped with sizing and stock.
27. joulukuuta 2022
Vastaus yritykseltä FatFace - GODALMING
Good Afternoon
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Staff were helpful
18. marraskuuta 2022
Vastaus yritykseltä FatFace - GODALMING
Hi Penny, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Vastaus yritykseltä FatFace - GODALMING
Hello John,
Thank you for your 5 star review.
It's great to hear that you have had such a positive experience shopping with us.
Have a great day!
Take care, CT
good quality products staff helpful and…
good quality products staff helpful and pleasant and helpful.
23. elokuuta 2022
Vastaus yritykseltä FatFace - GODALMING
Good Morning Mary,
Thanks for posting a 5 star review! Great to hear you love your recent purchase with us. Have an amazing rest of your week -KC
Fantastic customer service
Fantastic customer service from the ladies that work there.
21. elokuuta 2022
Vastaus yritykseltä FatFace - GODALMING
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Good designs and particularly good…
Good designs and particularly good quality and value for money.
21. elokuuta 2022
Vastaus yritykseltä FatFace - GODALMING
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
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