The embroidery in the garment is lovely and material good quality! When collected from the shop In Frome. The staff were very helpful and cheerful.
Yritys on vastannut

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
The embroidery in the garment is lovely and material good quality! When collected from the shop In Frome. The staff were very helpful and cheerful.
Yritys on vastannut
Always love shopping at the Frome store. Staff are always so welcoming and friendly and knowledgeable. The clothes are well made and wash and wear well.
Yritys on vastannut
I ordered something online to be delivered to store. This took a week, with an email inbetween, on the promised day, to say it would be delayed by another 2 days. Other stores manage to deliver for... Näytä lisää
Yritys on vastannut
Not a usual FatFace shopper ordered the wrong size item. Took it to the Frome store to exchange or return couldn’t exchange but they made no offer to return it for free- didn’t know that was an option... Näytä lisää
Yritys on vastannut
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
6 Market Place, BA11 1AF, Frome, Somerset, Yhdistynyt kuningaskunta
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Very attentive knowledgeable staff nothing is too much trouble for them

Vastaus yritykseltä FatFace - FROME
Good sales offers. Cheerful welcome from staff, including treat for my dog (Frome). Well laid our store.

Vastaus yritykseltä FatFace - FROME
Found item I could not see encourage try on to check correct - pleasant helpful

Vastaus yritykseltä FatFace - FROME
Great Customer Service. A good welcome upon entering the Store and Ana was very helpful given we wanted to exchange an item.
She was knowledgeable and very helpful in finding us the right size on the rack and checking it was more suitable than the one originally purchased.
We then went on to a further unplanned purchase as we became more engaged with the staff and the store

Vastaus yritykseltä FatFace - FROME
Want to say a big thank you to Mags and Ettie - as I could not find a Fatface leather grey handbag that M & S were selling online but was out of stock. They checked Next, John Lewis and Sainsbury and their own stock room. I compromised on an identical grey bag but it was suede. Everything about it was what I’d been looking for ie the colour, size, the length and width of the shoulder strap and it was lined. Best of all, these lovely ladies found the item in sale stock. I’m very grateful as I’ve made a nuisance of myself with family and friends looking for this bag for a few weeks now

Vastaus yritykseltä FatFace - FROME
I visited Fatface Frome branch last week and was offered help by Roxy.She was extremely helpful and happy to assist in any way she could.She even fastened the strap on the sandals I was trying on for me.Although all the Staff are very good in this Store she went over and above.Overall a pleasant experience.

Vastaus yritykseltä FatFace - FROME
My husband loves Arlie tops and when Fat Face has a sale I always buy him one as they soon sell out. I ordered the day before at 4.30pm and as promised it was in store and ready for collection the following day. The service was excellent with tracking at each stage. Frome store assistants are friendly, efficient and welcoming.

Vastaus yritykseltä FatFace - FROME
Went in to buy flip flops today with my partner but had none in our size in the styles we liked. The sales assistant Ana was incredibly helpful in ordering them to home, saving us delivery cost. She was very good at persevering with what was a difficult till. Very hard working young woman.

Vastaus yritykseltä FatFace - FROME
My wife visited the store in Frome for the first time today and was greeted by Adele. My wife was looking for a pair of jeans but was unsure of the size that would fit.Giving Adele her requests she was given a few pairs to try on. Adjusting the booth to give her a better view in the mirrors.She ended up purchasing a good fitting pair. Once again Adele thank you for the service provided.

Vastaus yritykseltä FatFace - FROME
The staff couldn't be more helpful! Jack and Ana are particularly helpful, polite and friendly. Jack explained all the shopping options to us and helped with decision making. We will certainly do more shopping in this store as a result.

Vastaus yritykseltä FatFace - FROME
Ettie gave me excellent service! Fetched a lovely waxed jacket out the back for my correct size?

Vastaus yritykseltä FatFace - FROME
Shopped in the Frome store yesterday. Lovely sales assistants, very helpful, even pointing out the changing room with the seat as I have a bad knee. Store was really well laid out and they were very helpful in finding me different sizes. Overall, really friendly, helpful staff without being pushy. Did ask them their names when they passed me the trust pilot review card and I think they said, Etty, Mags and Adele.

Vastaus yritykseltä FatFace - FROME
I ordered my trousers to come to the store. It was ready on the day they said.
The trousers were a good fit and good quality.

Vastaus yritykseltä FatFace - FROME
I will be returning the garment this time, owing to the poor quality of the fabric. We have always been very happy with the quality of your garments but this does not come up to the standard we expect from you.

Vastaus yritykseltä FatFace - FROME
I went in Saturday and a lovely girl served my i believe her name was Anna i needed help picking out some things for Christmas presents, i showed her a photo of my friend and she was amazing at helping me decide, i will 100% be going back.

Vastaus yritykseltä FatFace - FROME
Fatface is always well made and lovely material very pleased with my purchase ♥️

Vastaus yritykseltä FatFace - FROME
Great customer experience from a very friendly member young man
who was very helpful and engaging

Vastaus yritykseltä FatFace - FROME
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