My husband and I visited the Falmouth branch as he had seen a jacket online and want to try it for size. I tried to persuade him that an alternative one was much nicer and, without prompting, the assi... Näytä lisää
Yritys on vastannut

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
My husband and I visited the Falmouth branch as he had seen a jacket online and want to try it for size. I tried to persuade him that an alternative one was much nicer and, without prompting, the assi... Näytä lisää
Yritys on vastannut
The shop was busy (Saturday afternoon) and I had to return something which was too small for my granddaughter. I was served by the most charming polite and gracious young woman who could not have don... Näytä lisää
Yritys on vastannut
Ordering very satisfactory. Store pick up less so. Queue in store which someone just bypassed and got served, then, I presume, a new staff member wanted more than my email reminder. Thankfully I was... Näytä lisää
Yritys on vastannut
I originally had problems ordering a mini jewellery box online, but Rachel from Customer Services sorted it out quickly with no fuss. I’m really pleased with the box, which was ready for collection th... Näytä lisää
Yritys on vastannut
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
52 Church Street, TR11 3DS, Falmouth, Cornwall, Yhdistynyt kuningaskunta
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Easy to pick up from store. Very friendly and helpful staff.

Vastaus yritykseltä FatFace - FALMOUTH 2
I picked up my purchase at my local store and I found it a very pleasant experience.
The staff were extremely friendly and very helpful.

Vastaus yritykseltä FatFace - FALMOUTH 2
Upon my arrival at the Falmouth store, Keeley warmly greeted me and was a massive help for the entirety of my visit

Vastaus yritykseltä FatFace - FALMOUTH 2
Went into Falmouth store this morning 2 young girls behind counter neither acknowledged me , walked around looking for a present for somebody , didn't see anything was going to buy voucher still neither one spoke to me just carried on talking so I walked out didn't buy voucher so they lost a €40 sale won't be going back

Vastaus yritykseltä FatFace - FALMOUTH 2

Vastaus yritykseltä FatFace - FALMOUTH 2
I came onto your store with an idea in mind but nothing quite fit that idea. One of your members of staff, Freya, asked if I needed any help and she helped me find something that I wouldn't have thought of previously. Very friendly and very helpful. Many thanks.

Vastaus yritykseltä FatFace - FALMOUTH 2
Popped into the Falmouth store last week for a browse and was greeted by the knowledgeable and helpful Ally (thanks) and the team, who assisted me in buying a lovely, stripey sweatshirt. I LOVE it and had a really enjoyable shopping experience. I'll be back!

Vastaus yritykseltä FatFace - FALMOUTH 2
Ordering very satisfactory. Store pick up less so. Queue in store which someone just bypassed and got served, then, I presume, a new staff member wanted more than my email reminder. Thankfully I was rescued by a more senior guy who just got items

Vastaus yritykseltä FatFace - FALMOUTH 2
Super smooth experience, great product. Quick dispatch and very useful to collect and if needs be return to local store, rather than pay for postage.

Vastaus yritykseltä FatFace - FALMOUTH 2
Really good service from Ally and Karen , our gift cards didn’t work and they were very helpful in trying to get it sorted , and also honoured my partners student discount even though he’d left didn’t have his card

Vastaus yritykseltä FatFace - FALMOUTH 2
Bought some cute Christmas presents for my family here after a roadtrip around Cornwall, the staff was super friendly, special thanks to Luke for helping me pick out what I needed

Vastaus yritykseltä FatFace - FALMOUTH 2
My husband and I visited the Falmouth branch as he had seen a jacket online and want to try it for size. I tried to persuade him that an alternative one was much nicer and, without prompting, the assistant in the shop remarked on how good the one I’d selected looked on him. She was really helpful in pointing us to other items I wanted to look at too. I wouldn’t hesitate to go there again – the staff were really friendly and gave genuine feedback.

Vastaus yritykseltä FatFace - FALMOUTH 2
excellent customer experience, managed to get some personalised assistance from Alison as she helped me with some secret santa presents and we settled on the 12 days of socks, which were funny and just perfect.

Vastaus yritykseltä FatFace - FALMOUTH 2
Still waiting for the skirt after I took time off work to collect it, only to be told it had been sent somewhere else!!!!

Vastaus yritykseltä FatFace - FALMOUTH 2

Vastaus yritykseltä FatFace - FALMOUTH 2
My purchase was supposed to arrive in store on Sunday 6th October but I am still waiting today 11th October with no explnation<

Vastaus yritykseltä FatFace - FALMOUTH 2
I was impressed with the ease of ordering, flexible delivery options (which include free delivery to a store) and returning (they even include a returns label). My refund was also processed promptly. Regrettably, I had to return a lovely linen shirt which was too short in the body.

Vastaus yritykseltä FatFace - FALMOUTH 2
Great service in shop who pointed me to the website for size they hadn’t got in stock. Website was easy to navigate and delivered quickly the exact item I wanted.

Vastaus yritykseltä FatFace - FALMOUTH 2
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