Initial order sent incorrectly. Should have been 34:12 but sent 34:10 1/2. All sorted but irritated by the girl in the local store who appeared to be working from a script and would not allow me a w... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Staff in store excellent in all ways. Directed me to website for specific items they checked were on website and wrote details down for me. Offered to order online in store but I wanted to look at sit... Näytä lisää
Yritys on vastannut
I had a recent problem with Fatface regarding a gift card. On both occasions I went into the shop, my enquiries was dealt with one of the managers called Maxine. Whereas I had a negative experience wi... Näytä lisää
Yritys on vastannut
Visited Exeter store to return a sale item within the 14 day return period. Very pleased to discover that the company had recently extended the returns period to for sale items to 28 days which m... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Yhteystiedot
Unit 4/5 Princesshay, EX1 1GE, Exeter, Devon, Yhdistynyt kuningaskunta
- 01392 982018
4,6
Erinomainen
280 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Helpful staff very friendly
9. toukokuuta 2023
Vastaus yritykseltä FatFace - EXETER 2
Thank you for taking the time to leave us your review. We're happy to hear you are pleased with our service.
Have a lovely day!
Take care, SK
I haven't had my order yet and it's…
I haven't had my order yet and it's been over a week ordered it to go to store haven't heard anything
9. toukokuuta 2023
Vastaus yritykseltä FatFace - EXETER 2
Hi Maria
Thank you for taking the time to leave your review.
I have looked into this and I can see that your order was marked as 'ready to collect' on 12th May. An email was sent to you to confirm this. You have until 26th May to pick this one up.
Thank you, LE
Great but confusing
Great product, but frustrating to discover the correct sizing I required as the sizing is in European measurements only.
Plus I needed to do order on line because my choice wasn't available in store.
However my order was processed very quickly & efficiently.
I would buy again especially as I know the correct size I require.
8. toukokuuta 2023
Vastaus yritykseltä FatFace - EXETER 2
Thank you so much for your review. We are sorry for the little confusion. Of course if you need any assistance, we have a wonderful team ready to help at customerservices@fatface.com - RS
Vastaus yritykseltä FatFace - EXETER 2
Thank you for your 5* comments. We are thrilled to hear that you have had a positive shopping experience with us! Your comments will be fed back to our amazing team in store - RS
I love Fat Face and shop in store…
I love Fat Face and shop in store regularly. The staff are always friendly, welcoming and helpful. Also very easy to order online and no quibble returning things that aren't suitable. Quality is always good.
4. toukokuuta 2023
Vastaus yritykseltä FatFace - EXETER 2
Thank you for your 5* comments. We are thrilled to hear that you have had a positive shopping experience with us! Your lovely comments will be fed back to our amazing team in store 🥰- RS
Good quality at a reasonable price
6. toukokuuta 2023
Vastaus yritykseltä FatFace - EXETER 2
Hi Christine
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very good experience
Got my order very quickly.
Very good quality.
As usual very happy with my purchase!
3. toukokuuta 2023
Vastaus yritykseltä FatFace - EXETER 2
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Arranged for sale items to be delivered…
Arranged for sale items to be delivered to local Fat Face shop & was advised arrival of items by 2 days of order - really efficient service
3. toukokuuta 2023
Vastaus yritykseltä FatFace - EXETER 2
Hi Michael
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Vastaus yritykseltä FatFace - EXETER 2
Thank you for taking the time to leave us your review. We're happy to hear you are pleased with the service you've received.
Have a lovely day!
Take care, SK
Good communication and parcel arrived…
Good communication and parcel arrived earlier than expected. Helpful staff and quality product.
26. huhtikuuta 2023
Vastaus yritykseltä FatFace - EXETER 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Skirt
Bought this skirt on line and very happy I did. The fabric is soft and comfortable to wear. Perfect fit and length. It looks great on and very easy to coordinate. Very good value.
4. toukokuuta 2023
Vastaus yritykseltä FatFace - EXETER 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Great many thanks ⭐️⭐️⭐️⭐️⭐️
26. huhtikuuta 2023
Vastaus yritykseltä FatFace - EXETER 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Vastaus yritykseltä FatFace - EXETER 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Online orders
Recent online orders dealt with efficiently . Also had to return an item which was also very straightforward. Collected from local store where staff were very helpful.
23. huhtikuuta 2023
Vastaus yritykseltä FatFace - EXETER 2
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Wide range of clothing and sizes .
Wide range of clothing and sizes .
Pleasant , helpful staff.
21. huhtikuuta 2023
Vastaus yritykseltä FatFace - EXETER 2
Thank you so much for your kind words. We deeply appreciate your feedback! - RS
Excellent staff service and advice
21. huhtikuuta 2023
Vastaus yritykseltä FatFace - EXETER 2
Thank you for your 5*! We deeply appreciate your feedback! - RS
Well made shirt delivered quickly and…
Well made shirt delivered quickly and was able to pick up at local post office, as delivered by Royal Mail as no one was home, on first delivery attempt . Great vivid coloured shirt , and purchased in one of their 50% sales, so all good , many thanks
16. huhtikuuta 2023
Vastaus yritykseltä FatFace - EXETER 2
Good afternoon, Kevin
Thank you for your feedback regarding your recent online order.
I am so pleased to hear that your order arrived quickly. We hope you love your new items and continue to enjoy shopping with us.
Take care, JB
Fatface delivery
I ordered two items in the sale to be delivered to my local shop. I was impressed with all of the notification I received from Fatface. My parcel was delivered to the store as expected and the staff were happy for me to try on the items I purchased.
17. huhtikuuta 2023
Vastaus yritykseltä FatFace - EXETER 2
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
The young girl assistant in the Exeter…
The young girl assistant in the Exeter shop went to a lot of trouble to find jeans to suit me. She was honest about which ones fitted (or didn’t fit) me and tried contacting other branches before saying I would need to go online to get my size.
Those in the Exetershop were on sale at half price, but when I went online at home I had to pay the full price - why?
14. huhtikuuta 2023
Vastaus yritykseltä FatFace - EXETER 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
There are always bright prints and…
There are always bright prints and lovely clothes, the staff are always really helpful
13. huhtikuuta 2023
Vastaus yritykseltä FatFace - EXETER 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Take care, EP
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