I ordered a wax jacket in store paid for it, it was sent to wrong store waited 10 days then told thankyou for your return i was still waiting for it i assume it should of been redirected to corre... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
My order came as promised. I collected it from my local store. Everything worked liked clockwork. Great quality jeans & service.
Yritys on vastannut
Ordered a belt online in sale. I was looking for something a little different Easy to order and delivered to store for convenience. Bishop’s Stortford is a lovely big shop and never fails to impress... Näytä lisää
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I love FatFace clothing. It is so comfy, fits great, and is actually made to last. Although quite expensive, it is well worth the money. I was in my local FatFace yesterday to get some clothing from... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Yhteystiedot
3 Potter Street, CM23 3UH, Bishops�Stortford, Hertfordshire, Yhdistynyt kuningaskunta
- 01279 652225
4,4
Erinomainen
72 arvostelua
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Fatface are brilliant to deal with and…
Fatface are brilliant to deal with and I'm always very happy with their products
7. helmikuuta 2026
Vastaus yritykseltä FatFace - BISHOPS STORTFORD 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
My order came as promised.
My order came as promised.
I collected it from my local store.
Everything worked liked clockwork.
Great quality jeans & service.
27. tammikuuta 2026
Vastaus yritykseltä FatFace - BISHOPS STORTFORD 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Easy ordering and collection
7. tammikuuta 2026
Vastaus yritykseltä FatFace - BISHOPS STORTFORD 2
Good morning, thank you for taking the time to leave your 5* review. It is great to hear of your positive experience whilst shopping with us recently. Have a great day, take care! CM
Best shop for great customer experience
Super lovely staff all couldn’t be more helpful, the shop always looks so tidy and well laid out. favourite place to shop!
10. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä FatFace - BISHOPS STORTFORD 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Bad customer service
I ordered a wax jacket in store paid for it, it was sent to wrong store waited 10 days then told thankyou for your return i was still waiting for it i assume it should of been redirected to correct store
Then was put on your website where someone else had brought it but I had paid for it
Very very disappointed with fatface wont be shopping with you in the future if you cant even redirect a parcel to another store
26. marraskuuta 2025
Vastaus yritykseltä FatFace - BISHOPS STORTFORD 2
Good afternoon, Sally
Thank you for taking the time to leave your review.
We're really sorry to hear that this has happened. Whilst we will pass your comments to the right team, if you need any further help, please do let us know. Thank you, LE
Staff are lovely and very helpful.
Staff are lovely and very helpful.
Like most clothes retailers sizes vary enormously especially for trousers.
So I always check 2 sizes.
The last pair were meant to be short and they werent!
27. lokakuuta 2025
Vastaus yritykseltä FatFace - BISHOPS STORTFORD 2
Hi Carole
Thank you for taking the time to leave your review. We will ensure that your feedback is passed to all relevant departments. Take care, LE
Vastaus yritykseltä FatFace - BISHOPS STORTFORD 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Vastaus yritykseltä FatFace - BISHOPS STORTFORD 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I just visited ff bishops Stortford
I just visited ff bishops Stortford, I was helped by a young sales assistant Jacob, couldn’t have been more helpful.
14. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä FatFace - BISHOPS STORTFORD 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Vastaus yritykseltä FatFace - BISHOPS STORTFORD 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Everything went very smoothly
Everything about collecting a bag I had ordered online went very smoothly
2. kesäkuuta 2025
Vastaus yritykseltä FatFace - BISHOPS STORTFORD 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Vastaus yritykseltä FatFace - BISHOPS STORTFORD 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Beautiful dress excellent service
13. helmikuuta 2025
Vastaus yritykseltä FatFace - BISHOPS STORTFORD 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very helpful Pleasant staff
Very helpful Pleasant staff
& dealing with return 👍👏🏻
26. marraskuuta 2024
Vastaus yritykseltä FatFace - BISHOPS STORTFORD 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Recommended
Easy to order, convenient to collect at my local store and nice product.
28. marraskuuta 2024
Vastaus yritykseltä FatFace - BISHOPS STORTFORD 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Friendly, efficient and helpful
This is my local FatFace shop and my family and I are regular customers. We have found the shop to be well stocked and the staff to be always cheerful and helpful.
9. elokuuta 2024
Vastaus yritykseltä FatFace - BISHOPS STORTFORD 2
Good afternoon,
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LC
I went into store on a Monday morning…
I went into store on a Monday morning to return some items I had bought on the Friday evening as they were now massively discounted in the sale. The lady serving me was very rude and said this wasn’t allowed and I should have returned them within 24hrs. I told her there was nothing that said that anywhere, nor was I told that when I bought them and it was within my right to return the items. She basically then served me silently and was clearly annoyed with me. It wasn’t an unpleasant experience.
I also ordered a pair of shorts online. I received an email to say they had been despatched and would receive another email when they got to store. I still haven’t received that email over a week later. I’m assuming they are in store and I will go see at the weekend.
3. elokuuta 2024
Vastaus yritykseltä FatFace - BISHOPS STORTFORD 2
Good afternoon Katherine,
Thank you for taking the time to leave a review.
Sadly, I cannot see that you have contacted us prior to leaving your review, however, we're truly sorry to hear of your experience with one of our stores, please be assured this will be raised with the appropriate department.
Regarding your Click and Collect order, we have looked into this and can confirm the store have had your order since the 6/8/24 and it is ready to collect. We sent you an e-mail on the 6th at 10:09 AM to let you know it is ready. We also sent a reminder on the 11th.
Store's can hold your order for 14 days before the order is automatically cancelled and refunded.
If you ever need our assistance, please do not hesitate to get in touch with our friendly customer service team customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-4pm.
Fantastic service very quick
Fantastic service very quick.
Will be ordering again.
28. kesäkuuta 2024
Vastaus yritykseltä FatFace - BISHOPS STORTFORD 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear you have received such great service!
Please do not hesitate to get in touch with our friendly customer service team if you need anything else: customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-5pm.
Take care. -LA
Vastaus yritykseltä FatFace - BISHOPS STORTFORD 2
Hello Jane
Thank you for your review.
I am so sorry to hear of your recent experience with us.
If you need any further assistance please do not hesitate to contact us at customerservices@fatface.com
EP
Great clothes and great service
I ordered items online to collect from store. They arrived promptly. When I went to collect the store staff got them swiftly, they were polite and friendly, as they always are.
Clothes are great, true to size and good quality.
12. kesäkuuta 2024
Vastaus yritykseltä FatFace - BISHOPS STORTFORD 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service. We hope you love your order and look forward to welcoming you back sooN!
Take care. -GM
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