FatFace - BIRMINGHAM GRAND CENTRAL Arvostelua 

Received text message to say sandals were ready to collect from central Birmingham shop. Made special trip to collect them only to be told they are not there and glitch in system means 'this happens all the time'. Was offered £10 gift voucher but, honestly, not good enough.

The staff at the shop were brilliant and very helpful. Stress free and nothing was too much for them.

The assistant was the difference in my journey to the store. Y to get are always soo polite and helpful. It makes my day when I do get a chance to visit. Thank you 🙏🏽

The girl that served me on the till was very pleasant and informative
She did a great job
Thank you

The staff in the shop were so friendly which made it a very pleasant experience

Excellent customer service.
I was looking for work Dinner, summer clothing at Fatface , Grandcentral, Bull ring Birmingham shop and team member from Fatface named 'India' was really helpful. She helped me chose the clothing, she was attentive, listening to what I'm looking for and genuinely was interested in helping me chose, getting the right sizes , checking availability for sizes, showing different options.she was kind, professional and efficient.I am very impressed.Keep it up!Definitely will be shopping at Fatface , Grand central again!
Dr Patel.

The parcel was delivered to the store at the time that was promised. No problem with collecting it.

I love shopping at the Birmingham FatFace shop: the staff are always helpful and when I ask provide honest opinions and advice about fit etc. The clothes are comfortable (at least the ones I buy), last well and I like the different prints are usually available in different styles. I also like the company ethos of being a bit more environmentally conscious and sustainable. What was particularly good today was that one member of staff found some things for me to try based on a very quick exchange and they were perfect. Another colleague gave me excellent advice on fit, and a third suggested some things based on some very vague ideas about fabrics I liked that helped me see the structure in the shop display. Thank you!

Easy to order item and collect following day. Pleasant member of staff in Birmingham shop

Lovely shirts great service

I visited the Birmingham store and it is very well stocked with the latest clothes and accessories. The store is always nice to visit but the standout thing for Birmingham is the staff who are always a delight to visit. Helpful staff who are always willing to give an honest opinion or help you find something more suitable. I do love this store and visit often.

Easy to order quick delivery. Great quality sweatshirt and lovley colour.

I saw the jacket a few months ago, I liked the look and feel of of so I tried it on,it look smart.the downside was the price at £119.so I put it back and waited for the sale.then I had a emil about the sale and the jacket was on sale at £65 so purchased it BARGAIN.

My order arrived in the allotted time scale. I’m very pleased with my new pyjamas they fit well an are of good quality.

Easy and speedy service to use.

A mens bag was brought for my birthday.
It wasn't suitable. I went to Fatface in Birmingham and wondered if I could have an exchange. The assistants were most helpful and after checking with the manager they agree to exchange. I now have a more suitable bag and left very happy.

I ordered at 5pm the day before, and the order arrived in the store at 11am. I like the fast shipping. Quality wise of the knitwear I bought is amazing, the material is thick and is soft. I love the caring customer service as well. Good job FatFace!

Really great styles, very welcoming and staff are so friendly I love going in

When I visit this store I am always left to wander round looking at items uninterrupted unless I need to ask something then I find somebody easily to answer my queries.