Order 79K22V
Just avoid shopping there! Worst experience!
Order 79K22V
Dear Customer Service Team,
This is a formal notice requiring the immediate cancellation of the shipment from the US ( the UPS delivery that was already scheduled on 20th of April).
I explicitly refuse to accept delivery of this parcel. There are no adequate guarantees that the courier will not leave the shipment unattended at the office premises, which is a known and common practice. Such an outcome would expose me to unnecessary risks, including potential issues with customs authorities, and would effectively deprive me of the ability to return the order.
Furthermore, I draw your attention to the fact that FedEx does not provide appropriate facilities in Warsaw for handling international returns within Europe, as only domestic shipments are accepted at local drop-off points. This renders your current return instructions impracticable and insufficient.
Your handling of this matter demonstrates a serious lack of coordination and accountability. As a long-standing customer, I consider this level of service unacceptable.
Please be advised that should this issue not be resolved without further delay, I reserve the right to escalate the matter and to publish detailed negative feedback across relevant public platforms.
I require:
- Immediate written confirmation that the delivery has been cancelled and no delivery attempts will be made;
- Clear confirmation of the refund process, including reimbursement of delivery costs.
I expect your prompt and definitive response.
