Farrowandsons Arvostelua 

I am furious. I ordered shoes for a wedding with a stated two-day delivery date. It has taken over a week and still hasn't been delivered. When I queried it, I was told that, since it's impossible to cancel an order online, I'm liable for the postage to Asia and that they will charge a 15% handling fee on top of other costs. In addition, as their website states: Customers are responsible for: Return shipping costs; Choosing a shipping carrier that supports customs clearance & gives a tracking code; Any applicable customs duties, taxes, and handling fees; Providing accurate customs documentation. Please note that Farrow & Sons is not responsible for return shipments that are delayed, rejected, or lost due to customs issues, unpaid fees, or incorrect shipping methods. This makes it almost IMPOSSIBLE to return any order due to circumstances beyond the customer's control, and I will NEVER buy anything from this store or site again. A WARNING for all other customers!

Lovely coats, easy website to navigate and easy payment process

The free delivery was a nice bonus because I was only planning on ordering one item. My overshirt arrived in good condition and fits exactly how I wanted.

Very good service

Easy to access website looked on other sites and Farrow and Sons was better value easy to order and pay for Easy to access website seen the item on other sites and was better value on Farrow and Sons easy to order and pay for

Good website nice clothes looking forward to receiving the orser

Favourite shirts

Great products and great prices

I'm glad my credit card provider asked for approval after I went ahead with my purchase, because the amount that showed for approval on my credit card was £12 more than it showed on the cart total.

I had a sizing question before placing my first order and sent a message through customer service. Someone got back to me within a few hours and suggested the size that would probably work best based on the measurements I sent. Their recommendation was right. The dress fits comfortably without being loose.

Customer service was very quick to get back to me and solve my problem completing my order.

Very easy purchase, however more money was taken but v quick response and hopefully will be fixed v soon

I was unsure between two sizes for a shirt and customer service helped me choose. They answered within a day and asked for a couple of measurements before recommending one. It fitted well when it arrived so I appreciated the help. Saved me having to send anything back.

The service and whole process, Will Lawley

Quick and easy,and i always love free p&p.

Easy to order .

Fabulous and easy to navigate website. Good descriptions of clothing and sizes. Ordering process extremely efficient and easy.

Easy transaction and comfortable shoes