Please DO Not buy any tickets from this agency is a scam, I buy ticket from 117 as soon as pay for they start calling me saying that promotion was over, they want more money and they never give your m... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Jeff kept me informed about what he was doing every step of the way and made certain that I was completely satisfied with the outcome.
I am convinced this company is scamming travelers. If you read their positive reviews carefully, it even appears they are fake. I was switched into different dates than I requested and contacted them... Näytä lisää
Brad Miller was absolutely amazing! He was very patient & professional, was great even with me questioning him about everything because I get a lil reluctant with all the scams out there.. But for al... Näytä lisää
3,3
Keskitasoinen
88 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 47 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
SCAM SCAM SCAM
SCAM SCAM SCAM. Booked a Southwest flight to Las Vegas at half the price of anywhere else. The terms before I purchased said I had 24 hours to cancel for a full refund. The email they send you AFTER you purchase says NO REFUNDS. The email also says the ticket is "pending" and that I need to contact them. I did, and they told me that I would be allowed no bags or personal items unless I upgraded to a ticket that was $500 more. I told her how much of a bait and switch scam this was and that I wanted a refund. She said no because the email AFTER purchasing says no refunds. Scam!
11. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Farecrown
We take allegations of fraud and discrimination very seriously and categorically deny the claims made in this review.
Our company provides access to discounted promotional fares offered through airline consolidators. These fares are legitimate but may include restrictions on refunds, baggage allowances, and ticketing timelines. All applicable terms are disclosed prior to purchase and reiterated in post-booking communications.
cancellation and changes policies are imposed by the flight operator and may vary depending on the class of service selected while booking the flights.
Pending bookings or verification holds do not qualify until ticket issuance is completed. Baggage limitations referenced are standard for basic economy fare classes and are determined by the airline, not our agency.
We are a global customer service organization and do not tolerate discriminatory language or conduct.
We reserve the right to escalate defamatory statements while remaining committed to resolving genuine customer concerns.
We encourage the reviewer to contact us directly with their booking reference so we may investigate and provide appropriate assistance.
For formal complaints, we suggest you to write us at contact.us@farecrown.com.
Awesome customer service !
Vincent was such a pleasant representative he was very informative and patient. Friendly personality. Would definitely recommend him to others.
Thank you for your time and expertise Vincent !
-Jinette J
28. tammikuuta 2026
Oma-aloitteinen arvostelu
Customer Service
There was confusion with my tickets that were purchased and I worked with Vincent Stone to resolve the problem. He did a great job of walking me through the situation and working hard to get it resolved. He provided some of the best customer service I have received in some time.
28. tammikuuta 2026
Oma-aloitteinen arvostelu
Vin Stone did an excellent job with my…duplicate flight problem
Vin Stone did an excellent job with my duplicate flight problem. He went above and beyond handling the situation and keeping me informed of what he was doing when I was on hold. He was able to void both flights and he was giving me other available flight information that I could purchase. He was very patient and thorough. Give this man a raise-he has excellent customer service skills.
22. tammikuuta 2026
Oma-aloitteinen arvostelu
I bought a plane ticket for $667 for a…
I bought a plane ticket for $667 for a round trip. They took the money and then called me to say, "Oh, Delta didn't approve my ticket. Oh, they'll change my ticket but I have to pay another fee." Imagine buying a ticket for $667 and they tell you to change your ticket and you have to pay another fee. They don't want to give you back the money you paid before. Please do not book any airline tickets through fare crown, they are lying so they can take your money. After they have taken the money, they tell you that the ticket is not finalized, but they can change it for you, but you have to pay a fee and they tell you that if you cancel, you will still pay the penalty. It looks like thieves who have banded together to make money. Please do not book tickets with them, even if you saw the $1 ticket on the website, do not do it because they are frauds.
11. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Farecrown
We’re sorry to hear about your frustration. However, we would like to clarify a few important points, as the claims made in this review are inaccurate and misleading.
At Fare Crown, no ticket is ever finalized until the airline confirms and issues the ticket. This is clearly disclosed during the booking process and again in the confirmation email sent immediately after payment. The initial amount paid is an authorization for a promotional fare, which is subject to airline availability and approval.
In this case, the airline did not approve the originally selected fare. When this happens, customers are always given clear options:
proceed with an alternative fare (if available),
or cancel the request in line with the fare rules and airline policies.
At no point do we “take money and refuse refunds.” Any applicable fees or penalties are airline-imposed or fare-rule based, not arbitrary charges created by our company. We also do not issue tickets without airline confirmation, nor do we claim that a booking is finalized before ticket issuance.
We categorically deny allegations of fraud or theft. Fare Crown is a legitimate travel agency operating transparently and in compliance with airline and payment-processor regulations.
We encourage the reviewer to contact our support team directly at contact.us@farecrown.com, so we can review the booking details and provide documented clarification. We remain committed to transparency and customer service.
This agency is a scam
This agency is a scam, they sold me tickets for a flight that was only standby. None of this was listed on website. Then they call you to try and make you purchase upgrades. Everything they offer is way more than actual website prices. No carry-on allowed and couldn't purchase carry-on at airport, couldn't not cancel my tickets, didn't offer insurance.
What they show on the website looks like a deal at first till they call you and tell you. You only brought standby tickets. Who wants to buy standby tickets with no carry-on? Get real!
Do not purchase from here!
9. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Farecrown
Dear Monique Gonzalez,
Thank you for sharing your feedback.
We take all customer experiences very seriously and want to ensure every review reflects a genuine interaction with our company.
To help us investigate and resolve your concern properly, could you please provide your booking reference, the name used on the reservation, and the date of your interaction?
This will help us verify your experience and address any issues directly.
If we do not locate any record of your booking, we may need to report this review for further verification.
Thank you for your cooperation and for giving us the opportunity to look into this matter.
We take all feedback seriously and want to ensure every review reflects a genuine customer experience.
For further updates on your complaint feel free to write us at Contact.US@Farecrown.com, with your booking reference so we can verify and resolve your concern.
Thank you for helping us maintain transparency and trust.
Team Farecrown
Gary helped with seat assignments and…
Gary helped with seat assignments and boarding pass
26. marraskuuta 2025
Oma-aloitteinen arvostelu
Global Travel part 1 - haven’t taken the trip yet
The initial phone conversations while making the reservation seemed a little questionable with all the background voices going on. However Vincent was very patient and helpful to find a flight that worked for me. The longer I spoke with him, the more I trusted him.
Today, I initially received someone else’s boarding passes for a different destination. However, Garry sent the correct ones to me and called to confirm that I received them. Although he was helpful, he was not able to process my one checked bag as Vincent had told me could happen.
I emailed Vincent and he was able to take care of my checked bag and sent me a new boarding pass. I am all checked in and ready to go. So far so good with GTO !
23. marraskuuta 2025
Oma-aloitteinen arvostelu
They were Great support when I ran into…
They were Great support when I ran into issues, I will recommend them to others!!
21. marraskuuta 2025
Oma-aloitteinen arvostelu
Emma was wonderful !!
Emma was wonderful !!! Helped me through the whole process ! Thank you !
21. marraskuuta 2025
Oma-aloitteinen arvostelu
Awesome service
Emma Martin was the agent that helped me. She went above and beyond and was awesome. She made sure that my mom was able to get a flight out at a time that was good for my mother. I am very satisfied with the service that I received. I couldn't not have asked for a better agent than Emma Martin. Thank you so very much for the wonderful service that I received.
18. marraskuuta 2025
Oma-aloitteinen arvostelu
WORST OVERALL EXPERIENCE
WORST OVERALL EXPERIENCE. IF I COULD GIVE ZERO STARS I WOULD. DON’T ISE THIS WEBSITE UNLESS YOU WANT YOUR CARD TO BE CONPROMISED.
I booked on their website and then called to find If I could’ve able to see the flights on my southwest app and ended up being told so many conflicting things by the rep in regards to the app & being able to take a carry on. They wanted to charge another $200 to bring a carry on with southwest who allows carry-ons for every passenger. I spoke to a supervisor and got the same information. I told them that I want my reservation still. I will call back if I want to make changes.
I never called back until I got 2 charges on my card from Frontier Airlines.
After a week and about 6 phone calls and no returned calls, I finally got to speak to a supervisor that is telling me that my reservation is cancelled by the airline, and that they haven’t charged my card. And the charges wouldn’t be coming from Frontier Airlines. But that they need to research further.
I still have yet to receive a return call and have called back and just keep getting told that I’ll receive a return call. And now my credit card has been compromised and I’ve only used it on that site.
It’s not worth your time or trouble. Don’t trust it!
13. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Farecrown
Dear Brea Velasco,
Thank you for sharing your feedback.
We take all customer experiences very seriously and want to ensure every review reflects a genuine interaction with our company.
To help us investigate and resolve your concern properly, could you please provide your booking reference, the name used on the reservation, and the date of your interaction?
This will help us verify your experience and address any issues directly.
If we do not locate any record of your booking, we may need to report this review for further verification.
Thank you for your cooperation and for giving us the opportunity to look into this matter.
We take all feedback seriously and want to ensure every review reflects a genuine customer experience.
For further updates on your complaint feel free to write us at Contact.US@Farecrown.com, with your booking reference so we can verify and resolve your concern.
Thank you for helping us maintain transparency and trust.
Waiting for your response
Team Farecrown.
Gary was very kind and gave clear…
Gary Rogers was very kind and gave clear instructions on what to expect.
2. marraskuuta 2025
Oma-aloitteinen arvostelu
My experience was the greatest ever
My experience was the greatest ever. I was stressed and depressed literally from what I was going through, I had needed a quick getaway from Los Angeles to go to Alabama and Vincent made it happen. Thank you so much you are a blessing.
21. lokakuuta 2025
Oma-aloitteinen arvostelu
they are scammers
they are scammers - do not used this company, bait and switch, we paid the agreed amount for 2 round tickets and then they said they could only get return tickets and the tickets down would increase 300 dollars and they would not give you an eticket saying you had to show up 3 hours early and stand inline to get it. I cancelled the card so they could not charge on it. they tried to say the card had already been charge and I could not get it back they lied I cancelled all charges on the card
30. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Farecrown
Dear Bob Briggs,
Thank you for sharing your feedback.
We take all customer experiences very seriously and want to ensure every review reflects a genuine interaction with our company.
To help us investigate and resolve your concern properly, could you please provide your booking reference, the name used on the reservation, and the date of your interaction?
This will help us verify your experience and address any issues directly.
If we do not locate any record of your booking, we may need to report this review for further verification.
Thank you for your cooperation and for giving us the opportunity to look into this matter.
We take all feedback seriously and want to ensure every review reflects a genuine customer experience.
For further updates on your complaint feel free to write us at Contact.US@Farecrown.com, with your booking reference so we can verify and resolve your concern.
Thank you for helping us maintain transparency and trust.
Waiting for your response
Team Farecrown.
DO NOT book through Farecrown.
Fares were not what was first quoted.
OVER paid for our flights.
1. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Farecrown
Dear Betsy Rutter,
Thank you for sharing your feedback.
We take all customer experiences very seriously and want to ensure every review reflects a genuine interaction with our company.
To help us investigate and resolve your concern properly, could you please provide your booking reference, the name used on the reservation, and the date of your interaction?
This will help us verify your experience and address any issues directly.
If we do not locate any record of your booking, we may need to report this review for further verification.
Thank you for your cooperation and for giving us the opportunity to look into this matter.
We take all feedback seriously and want to ensure every review reflects a genuine customer experience.
For further updates on your complaint feel free to write us at Contact.US@Farecrown.com, with your booking reference so we can verify and resolve your concern.
Thank you for helping us maintain transparency and trust.
Waiting for your response
Team Farecrown.
Mark Davis was very professional and…
Mark Davis was very professional and VERY patient with me. I am hard of hearing and ask him to repeat things several times. He made me feel comfortable asking him to repeat when I needed. He worked very diligently to get me a flight I could accept and afford. I give him 5 stars X 2.
24. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Farecrown
Dear Lisbeth Olivas,
Thank you for sharing your feedback.
We take all customer experiences very seriously and want to ensure every review reflects a genuine interaction with our company.
To help us investigate and resolve your concern properly, could you please provide your booking reference, the name used on the reservation, and the date of your interaction?
This will help us verify your experience and address any issues directly.
If we do not locate any record of your booking, we may need to report this review for further verification.
Thank you for your cooperation and for giving us the opportunity to look into this matter.
We take all feedback seriously and want to ensure every review reflects a genuine customer experience.
For further updates on your complaint feel free to write us at Contact.US@Farecrown.com, with your booking reference so we can verify and resolve your concern.
Thank you for helping us maintain transparency and trust.
Team Farecrown
Great customer service
Great customer service! Easy booking Vincent Stone and Mr.Evan was great
23. lokakuuta 2025
Oma-aloitteinen arvostelu
Total scam
Total scam. They quote one price & then call & say they can’t book all travelers at quoted price. They increase the ticket price & say you can’t cancel because it’s non-refundable.
22. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Farecrown
Dear Libby Mikulski,
Thank you for sharing your feedback.
We take all customer experiences very seriously and want to ensure every review reflects a genuine interaction with our company.
To help us investigate and resolve your concern properly, could you please provide your booking reference, the name used on the reservation, and the date of your interaction?
This will help us verify your experience and address any issues directly.
If we do not locate any record of your booking, we may need to report this review for further verification.
Thank you for your cooperation and for giving us the opportunity to look into this matter.
We take all feedback seriously and want to ensure every review reflects a genuine customer experience.
For further updates on your complaint feel free to write us at Contact.US@Farecrown.com, with your booking reference so we can verify and resolve your concern.
Thank you for helping us maintain transparency and trust.
Waiting for your response
Team Farecrown.
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