Product exceeded my expectations. Made modifications after I placed my order before it shipped. Great communication while delivering extraordinary product. Very pleased will order again. They were ver... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
All the 1 star reviews discussing delayed shipping times and bad customer service are accurate. I bought a portrait for Mother’s Day for my wife that was supposed to feature 9 pictures. 7 of them ar... Näytä lisää
What went right? Have been trying to connect with someone ANYONE for over a week. Bland AI responses with no results in sight. Ridiculous!
I bought my print as a 10 year anniversary gift. After so many negative reviews regarding communication and shipping I started to worry I made a mistake. This showed up exactly on time and with no mis... Näytä lisää
Yrityksen tiedot
Tietoja yrityksestä FamiPrints
Yrityksen kirjoittama
BE A PART OF YOUR MEMORIES
We help people celebrate their Anniversary, Wedding, and Birthday in the most unique way by providing custom unique products that can't be found anywhere else.
The Story Behind FamiPrints
Created since 2020 by a group of young Designers and Entrepreneurs from Vietnam. We have created thousands of creative personalized products and have been serving hundreds of thousands of customers around the world, helping them have an unforgettable Anniversary and Wedding, ever!
We believe strongly in excellent products and exceptional service can make a huge different in customer experiences. We want to be "A part of your memories". That's why we promise to deliver the finest of both.
Our founding team are from Vietnam. Our headquarters are based in Detroit, USA. Besides, we have partners' factories in Canada, the UK, Australia, and the EU.
All for just one simple goal:
Make you happy.
Yhteystiedot
814 Mission Str, Suite 600, 94103, San Francisco, Yhdysvallat
- support@famiprints.com
- famiprints.com
3,5
Keskitasoinen
463 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 12 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Vastaus yritykseltä FamiPrints
Hi Collin,
We are sincerely sorry for this inconvenience it may cause. During this time, our carrier has had to handle a large number of orders and sometimes they might mess up and send the item to the wrong recipient.
We have a policy to protect the customer's rights so please do not worry. Our Support Team has contacted you to verify the problem. Please check your email box to reply to our ticket. We will solve your case as soon as possible.
We look forward to hearing from you soon.
____________________________
Updated: We checked the tracking link and it seems that the replacement was delivered. Could you please help us confirm whether you received the replacement or not?
https://www.ups.com/track?track=yes&trackNums=1Z1F995R0397513444&loc=en_US&requester=ST/trackdetails
We look forward to hearing from you!
Was very excited for this order as it…
Was very excited for this order as it was a gift for my wife for Mothers Day. Well that excitement has turned to frustration and aggravation not only will this order not arrive on time as I've received multiple emails over the course of a week saying my order shipped. However when I track my order it says yet to ship. I've made a ticket and sent numerous emails and got one response saying it has shipped but a tracking number was not provided. Having read the reviews I have little faith that my order will arrive anytime soon and if it does it will be damaged or not up to standards as some of these emails are a few yrs old it seems little has improved.
9. toukokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä FamiPrints
Hi Danny,
We are sincerely sorry for this inconvenience it may cause. We hope you can understand that we have received a large number of orders during this peak time. Sometimes the carrier might experience a slight delay which causes the order to arrive a bit late.
In addition, your shipping option is Economy Shipping, which will take 5 - 8 business days to ship the item. We are still following that timeframe and your order still has been in transit. Here is the tracking number for your order: https://www.ups.com/track?track=yes&trackNums=1Z1F995R0398756592&loc=en_US&requester=ST/trackdetails
We hope you can be patient and wait for your package to arrive. Once again, we are truly sorry for this inconvenience.
Would have been a 5 star review
The idea is a grand slam and actually brought tears to my wife’s eyes; however, due to poor packaging my canvas was damaged upon receipt. I wish FamiPrints the best and would definitely recommend an increase in packaging protection on their future shipments to customers.
2. toukokuuta 2024
Vastaus yritykseltä FamiPrints
It is heartwarming that the homage brought tears to your wife's eyes, indicating its emotional impact. However, we regret that the canvas was damaged when you received it.
If you haven't already, please contact us via our Customer Support (support@famiprints.com) to send us some photos of the damaged item to review. We will process a replacement item for you and expedite it so the item will arrive as quickly as possible.
Your feedback about the packaging is valuable, as it can help FamiPrints improve their shipping methods to ensure that future shipments arrive intact.
My cousins loved this homage to their…
My cousins loved this homage to their 20 years of marriage! Great piece of art!
2. toukokuuta 2024
Vastaus yritykseltä FamiPrints
Hi Mayisha,
We are thrilled to hear that your cousins loved the homage to their 20 years of marriage! It's wonderful when a piece of art can capture the essence of such a special occasion.
If there's anything else you need assistance with or if you'd like to share more about the experience, feel free to let us know!🥰
FamiPrints Working it Out
So far I'm not impressed with FamiPrints. I paid over $100 with Expedited Shipping on 4/21. It's now 5/1 and I've sent about 6 emails, opened 4 tickets, and not a single response. I want to know when I will reciev what I ordered and I'd like to be reimbursed for expedited shipping. I will update this review once I receive my product.
Update 5/7/24: I reached out the the FamiPrints team on 5/1/24 to say I no longer want the product. I was yet to hear from them at this time. I did hear from someone named David and I told him I do not want the product and to just keep it since it was still not marked as shipped and I was supposed to have it by then. I did receive the product on 5/6/24. The outer edges on the top and bottom are scuffed so the black ink now shows white where it looks like the canvas was dragged face down.
30. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä FamiPrints
Hi Aria,
We are sincerely sorry for this inconvenience it may cause. We completely understand your frustration and the importance of receiving updates on your order, especially when you've paid for expedited shipping.
During this peak time, we have received lots of orders as well as multiple emails at the same time. It is possible that your email might go into the spam box and we failed to reach out to your ticket.
We checked our system and saw that your order was delivered. Could you please let us know whether you have received it yet? We look forward to hearing your response and discuss further actions to compensate for this frustration.
Extremely Pleased!!!!!
I usually don't leave reviews but when I'm extremely happy with a product and a company,
i have to show support and give prips. Customer service is top notch. Every time I had a concern, they contacted me within a timely matter and were able to resolve my concern right away. Once I received my product, I was very happy. I got this for my daughter and son in law as a wedding gift. I know they are going to love it because it's all about them and it's a one of a kind gift. It is designed by you with your pictures. This is the perfect gift for any person or people in your life that is just for them. I plan on ordering more in the future.
18. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä FamiPrints
Hi Heather,
We're truly honored by your kind words and support! Ensuring top-notch customer service and delivering a product that captures special moments is what we strive for. It warms our hearts to know that you're pleased with your purchase, especially for such a meaningful occasion like a wedding gift for your daughter and son-in-law.
Thank you for trusting us with your memories and for considering us for future orders. We're here whenever you need another personalized touch! 🌟😊
Quality product
Quality product - very special because it is personalized - and fast shipping.
1. huhtikuuta 2024
Vastaus yritykseltä FamiPrints
Hi Diana,
We are delighted to hear that you are satisfied with the quality of our personalized product and our shipping speed! Providing special and unique items for our customers is always our priority.
Thank you for taking the time to share your positive experience 😊
Vastaus yritykseltä FamiPrints
Hi Pamela,
Thank you for your nice words! We're glad that you're satisfied with the quick shipping time and that it arrived in good quality.
Thank you for choosing FamiPrints among other stores in the world.
Looks wonderful & arrived on time.
1. huhtikuuta 2024
Vastaus yritykseltä FamiPrints
Hi Beth,
Thank you for your feedback! We're delighted to hear that you're pleased with your order and that it arrived as expected. If you ever need anything else in the future, please don't hesitate to reach out. We appreciate your support!🥰
Vastaus yritykseltä FamiPrints
Hi Shawna,
We're glad that you love it! Ensuring top-notch quality and craftsmanship is always our goal, and we're delighted that the product met your expectations. Thank you for choosing us and for sharing your positive experience.
Happy Client
This company has top notch service! They're responsive, accountable and professional. My portrait was just as amazing as their advertisement. I'm elated! I'll definitely be using them again and referring them to family and friends.
5. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä FamiPrints
Hi Ashley,
Thank you so much for your kind words! We're delighted to hear that you had such a positive experience with us and that you're thrilled with your portrait.
Your satisfaction is our top priority, and we're grateful for the opportunity to serve you. We look forward to assisting you again in the future and appreciate any referrals you send our way.
Finished product is perfect!!
28. helmikuuta 2024
Vastaus yritykseltä FamiPrints
We're delighted to hear that the finished product exceeded your expectations! Thank you for choosing FamiPrints to create something special for you. If you ever need assistance with future gifts, don't hesitate to reach out. 💖
The quality was amazing
The quality was amazing. We were very impressed with the design. It was a perfect present to my husband for our first anniversary.
28. helmikuuta 2024
Vastaus yritykseltä FamiPrints
Hi Bridget,
We are thrilled to hear that you were impressed with the quality and design of the product! It's wonderful to know that it made for a perfect anniversary present for your husband.
Thank you for sharing your positive feedback. Hope to serve you in the future.
Beautifully made
Beautifully made! Didn’t think our song would be on the list to pick from, but it was! Love this
27. helmikuuta 2024
Vastaus yritykseltä FamiPrints
Hi Sarah,
We are delighted to hear that you found your song among our options! It's always wonderful when we can provide that personalized touch.
Thank you for choosing FamiPrints to create something special for you. 💕
Ordered as a gift for a friend who…
Ordered as a gift for a friend who recently lost her father. It was perfect, even better than expected - Absolutely loved it! One point of confusion was when paying with paypal it wasn't to "famiprints" but rather to a person's name. Arrived in a week. Thank you!!!!
28. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä FamiPrints
Hi Renee,
We're deeply sorry for your friend's loss, but we're grateful to have been able to provide some comfort during this difficult time. It's heartwarming to hear that the gift exceeded your expectations and was well-received.
We apologize for any confusion regarding the payment process and will look into improving clarity for future transactions. Thank you for sharing your positive experience with us, and we're glad the gift arrived promptly. 🥰
Beautiful Family Memento
We received our Valentine's Gift the other day. It was beautifully done and will be presented with our other mementos. Thank you FamiPrints.
20. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä FamiPrints
Hi David,
We're thrilled to hear that your Valentine's gift arrived and that you're pleased with how it turned out!
It's always heartwarming to know that our products will be cherished alongside other meaningful mementos.
Thank you for choosing FamiPrints to help celebrate your special moments.
Great Customer Service
I ordered their song lyric custom picture and it arrived with some blemishes that happened during shipping. I reached out with pictures of the imperfections, and David reached out and apologized right away for the inconvenience. The team reprinted my picture, packed it with love and shipped it with no questions asked. The new picture arrived in perfect condition and my wife loves her Valentines gift. Thank you, team, for your great customer service!!
21. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä FamiPrints
Hi Tony,
We're truly sorry for the inconvenience caused by the blemishes on your initial order, but we're thrilled to hear that our team swiftly resolved the issue for you! Your satisfaction is our priority, and we're glad we could provide you with a flawless replacement. It warms our hearts to know that your wife loves her Valentine's gift.
Thank you for sharing your positive experience with our customer service team, and we look forward to serving you again in the future!
Great gift
Our print arrived very quickly and well done. It was an anniversary gift for my husband and he loves it.
17. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä FamiPrints
Hi Rosalie,
We're delighted to hear that your print arrived promptly and met your expectations! It's heartwarming to know that it served as a cherished anniversary gift for your husband and that he loves it.
Thank you for sharing your positive experience with us, and we hope to have the opportunity to serve you again in the future!
Fantastic Work
My experience with FamiPrints was AMAZING!! I ordered a frame for my neighbors anniversary and the first frame had some scratches on it, but once I emailed them David got back to me and sent a new frame. The outcome is marvelous and looks great. This makes a great gift and I can't wait to give it to them. I definitely will order another.
14. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä FamiPrints
Hi Richard,
We're thrilled to hear about your amazing experience with FamiPrints! While we regret any inconvenience caused by the initial frame, we're glad our team was able to promptly address the issue and provide you with a replacement.
It's wonderful to know that the outcome exceeded your expectations and that you're excited to give it to your neighbors for their anniversary. Thank you for your kind words and for choosing us for your special gift. We look forward to serving you again in the future!💌
This place is a total scam and the…
This place is a total scam and the reviews are a joke!!!
I paid over $100 for a gift for my husband over a month ago, even paid extra for priority shipping, these people take your money and send confirmation emails saying your item shipped when reality that is a lie. It's been weeks and I haven't received anything but the same email multiple times, there is no number to call or any kind of help, all of their emails are the same.
4. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä FamiPrints
We are sincerely sorry for this inconvenience it may cause. We are not a scam and we have a policy to protect our customer's rights. We hope you can understand our situation and the carrier.
We received a large number of orders before Valentine's Day. The quantity overload could cause your package to arrive a bit later than the timeline. We will record your case and work with our carrier to improve our shipping service in the future.
We also saw that the tracking link shows "DELIVERED". Could you please confirm whether you received the package or not? If there is still a problem, please contact via our official email support@famiprints.com We are always willing to help.
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